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4.7 out of 5

"Couldn't fault the Sheraton. Ideal location facing the river and a 10 minute walk to the central square. Staff helpful, pleasant and responded prompt ... " More

By a verified traveller on Wed 06 Jul 2016

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Hotel Description

Our customers tell us that they enjoy the nice bathrooms at Sheraton Grand Krakow. During your stay, you're just a quick walk from Wawel Castle. You'll find features such as free WiFi in public areas, plus 3 restaurants and 2 bars. Built in 2004, this 5-star hotel has 232 rooms over 5 floors. Enjoy your stay with amenities like an LED TV and a minibar in each room.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free WiFi and wired Internet in some public areas
  • Grab something to eat at one of the 3 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a sauna and complimentary bicycles
  • Guests like the accommodation for the overall comfort, nice bathrooms and low noise level
  • Just a 5-minute walk from STU Theatre and 5 minutes on foot from Smok Wawelski Statue
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee
  • Cats and dogs welcome free of charge

Deluxe Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max
€107* Per night/room 23 Nov - 24 Nov

Club room, Club lounge access, Guest room, 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds (Wawel or Vistula view)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, Business Lounge Access

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Grand Krakow ratings based on 65 verified reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Krakow

Everyone (13) Couples (31) Business (1) Family (6) Friends (10) Other (1)
5 out of 5
Excellent club lounge, although a better selection of vegetarian hot food would have been better my wife could only have the cold canopes

Posted by on 25 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Angela Saliba

Dear Guest, Thank you for sharing your positive feedback. I am happy to hear that our Club Lounge seemed excellent. Your comment about the food offer has been noted and will be taken into consideration. We will be looking forward to welcoming you back in the future. Best regards, Angela Saliba General Manager Sheraton Grand Krakow

5 out of 5
Very good all round the pool area was very small however

Posted by , from Lanarkshire, Scotland on 5 Mar 2019

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5 out of 5
Brilliant hotel. Exceptional facilities and nice food.

Posted by on 24 Dec 2018

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5 out of 5

Lovely hotel in an ideal location

Pros: Staff, location, facilities and quality of fittings etc
Cons: Thought the breakfast was expensive so found a lovely little cafe round the corner
Location: Situated next to river, short walk to Castle, 10 minute walk to main square. Everything within walking distance or a short ride away.
Couldn't fault the Sheraton. Ideal location facing the river and a 10 minute walk to the central square. Staff helpful, pleasant and responded promptly to any request. Bedrooms spacious and accommodated an extra bed for my granddaughter without a problem. Would happily stay here again.

Posted by , from england on 6 Jul 2016

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5 out of 5

Perfect weekend break

Perfect location overlooking the river and Wawel Castle. Easy walk to all sights and excellent restaurants. Spacious, comfortable room and very clean. Booked Auschwitz and Saltmine tours with Tour Kraków. Prompt pick up at the hotel and both guides were very knowledgable.

Posted by on 3 Nov 2015

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5 out of 5

Romantic get away for weary parents.

This was a surprise trip for my husband to mark his 40th birthday. from the minute we arrived at the hotel he was very impressed. Every thing you would expect from a five star hotel and more. so many positives and just a few minor faults 1) internet is only free in club rooms and down stairs 2) no jacuzzi in spa. Otherwise amazing hotel and the staff were very helpful. we stayed in a club room and would recommend this. The club lounge was great. Definitely worth a visit.

Posted by on 8 Apr 2015

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5 out of 5

Fantastic Accommodation in Krakow

We loved our stay in this hotel. The location was perfect. The staff were amazing and couldn't do enough to help. We would highly recommend this hotel to anyone visiting Krakow.

Posted by on 2 Nov 2014

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4 out of 5

Great Weekend Away

Had a great time here and all was lovely, clean and pleasant. Minor niggle was that breakfast was expensive and that Wifi in the room was similar.

Posted by on 23 Apr 2014

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5 out of 5

Great Holiday

Our stay at this hotel was wonderful. The location is perfect as it overlooks the river, Wazel castle and is close to the old town. The staff are friendly, helpful and all speak English - nothing is too much trouble. If we visit Krakow again we would definitely stay at the Sheraton again. The pictures on their website accurately reflect the hotel

Posted by on 2 Aug 2013

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5 out of 5

Perfect choice

Great location very helpful friendly staff. This would be my 1st choice hotel for my next Krakow stay.

Posted by on 22 Jun 2013

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Property Features

As a guest of Sheraton Grand Krakow, you'll find an indoor pool, a sauna, a fitness centre, and complimentary bicycles. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Event space at this hotel measures 5382 square feet (500 square metres). A rooftop terrace, spa services, and tour or ticket assistance are also featured at the luxury Sheraton Grand Krakow. A round-trip airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. For a fee, parking is available. This 5-star Krakow hotel is smoke free.

  • 1 building
  • 232 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 2004
  • Terrace on the roof
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Krakow (KRK-John Paul II - Balice) (14.4 km / 8.9 mi)
  • Train station: Krakow Lobzow Station (4 km / 2.5 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Grand Krakow offers 232 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary toiletries and a hairdryer. This Krakow hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

The Olive – This fine-dining restaurant serves breakfast, lunch and dinner.

SomePlace Else Sports Bar – Overlooking the garden, this theme restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, a fitness centre and complimentary bicycles.

  • Free bicycles on site
  • Golfing nearby

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PLN 183.6 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 55 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • UnionPay
  • Pets allowed (no fees)
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PLN 95 for adults and PLN 47.50 for children (approximately)
  • Fee for in-room wireless Internet: PLN 45 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: PLN 45 per 24-hour period (rates may vary)
  • Airport shuttle fee: PLN 100 per vehicle (one way)
  • Self-parking fee: PLN 75 per night (in/out privileges)
  • A pet fee will be charged
  • Rollaway bed fee: PLN 183.6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Krakow Sheraton
  • Hotel Sheraton Krakow
  • Krakow Hotel Sheraton
  • Sheraton Grand Krakow Hotel
  • Krakow Sheraton Hotel
  • Sheraton Hotel Krakow
  • Sheraton Grand Krakow Krakow
  • Sheraton Grand Krakow Hotel Krakow

You should know

  • Sheraton Grand Krakow offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.