Holiday Inn Express Hotel & Suites, a Lake Zurich-Barrington by IHG Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The AC was motion sensored so it got hot during the night. Other than that, the room was amazing, the facility was safe and super convenient for shopping and walking!
Everything about this hotel was excellent. Room was clean and comfortable. Staff treated me very well. Breakfast was tasty and hot. I would definitely stay there again
Leo
Stayed 1 night in Aug 2025
6/10 Okay
Marie
10 Aug 2025
Liked: Staff & service
The bed was comfortable, but that was about it. The tub plug was broken, then I was told it was to be fixed the next day and I could have really used a bath after a long day, then it wa snot fixed until two days in. Super small bathtub and the treadmill was broken. They didn’t get that fixed until two days in either. Eggs were runny and no oatmeal offered for breakfast.
One night stay during a longer trip. Very nice room, bed, linens, TV, internet & bathroom. Clean, comfortable & convenient. When we return to the area, we will stay here again! SUPERB.
Had a decent stay. The night shift staff was sleeping in the lobby one morning. Very clean, quiet depending on who is staying.
Kimberly
Stayed 4 nights in Jul 2025
6/10 Okay
Amy
Travelled with group
3 Aug 2025
Worth the price but not the best
It was great for the price, but the pool was so full of chemicals just being in the room stung your eyes. We still tried to go swimming, but gave up pretty soon and all took showers afterwards. I don’t think that’s a safe amount of chlorine. When we arrived, there was a large light roller left in our room And there was many small hairs on the bed. We were also told or shown three different times on the pool times somebody should decide what the actual hours are.
We've stayed there many times in the past and will probably continue to do so. It is convenient to our family in the area, as well as shopping and restaurants.
The staff is very friendly. The nice young lady even remembered us from about 4-6 months ago. Nice touch.
Robert
Stayed 3 nights in Jul 2025
10/10 Excellent
Aja
Travelled with family, Travelled with family and small children
Everyone who works here is incredibly kind and helpful. My only complaint is that the water pressure in the bathroom was awful, and it just felt like being outside in a light drizzle. The WiFi also sucks. I did enjoy my stay here, though!
Front desk person when we arrived late in the evening was excellent-welcoming and both personal and professional. Room was clean, beds were comfortable, etc. Great start! The downside? People on our floor were slamming doors until well after midnight and before 6am —really interrupted a restful stay. Also, the next day when I talked to the front desk about club member things I could hardly understand him-his accent was so thick.