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4.3 out of 5

"Todo muy bien ,El personal muy amable ,Gracias 👍 " More

By a verified traveller on Fri 17 Feb 2023

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Economy Double Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€208* Per night/room 20 May - 21 May

Comfort Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Comfort Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Family Room

Bed Count 4 Full Beds Maximum Occupancy 4 Max

Panoramic Double Room, Mountain View (Jungfrau)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Arenas Resort Victoria-Lauberhorn's great location gets high marks from our customers. During your stay, you're just a quick walk from Mannlichen Mountain. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to hot stone massages at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the pool
  • Steps from Mannlichen Mountain and Grindelwald - Wengen Ski Area
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Arenas Resort Victoria-Lauberhorn ratings based on 32 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Arenas Resort Victoria-Lauberhorn

Everyone (13) Couples (8) Family (7)
3 out of 5

Posted by on 22 Jul 2023

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5 out of 5
Todo muy bien ,El personal muy amable ,Gracias 👍

Posted by on 17 Feb 2023

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Comment from Hotel Management

12 Mar 2023 by Maximilian W. Dinkelaker

Lieber Evgueni,Vielen Dank für die tolle Bewertung, die Sie unserem Hotel und unseren Mitarbeitern gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!In der Zwischenzeit folgen Sie uns gerne auf facebook unter https://facebook.com/arenasresort.v.lauberhornMit freundlichen Grüßen,Ihr Gastgeber Maximilian W. Dinkelaker und das gesamte Team vom Arenas Resort Victoria Lauberhorn

4 out of 5
Half board food options and quality very good for a la Grisham 3 star hotel. Staff well trained and friendly. Only real minus point is the interior design of bedrooms which have a wall moulding at the bed head which with very soft pillows means reading in bed is uncomfortably impossible for an adult - normal adults do that on holiday as well as....

Posted by on 29 Dec 2019

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Comment from Hotel Management

6 Jan 2020 by Arenas Resort Victoria-Lauberhorn

Good day Thank you very much for your stay. WOW, what a great review! We really appreciate it! We are very glad to read you liked our resort and especially our staff. We would be pleased to welcome you again in our resort.

5 out of 5

Posted by on 15 Dec 2019

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Comment from Hotel Management

17 Dec 2019 by Arenas Resort Victoria-Lauberhorn

Good day We thank you for your stay in our resort and your review. We are glad you liked our resort and we would be pleased to welcome you again in Wengen.

5 out of 5

Posted by on 2 Jan 2024

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Comment from Hotel Management

17 Jan 2024 by Maximilian W. Dinkelaker

Dear Emilie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Maximilian W. Dinkelaker and the entire team of the Arenas Resort Victoria Lauberhorn

4 out of 5

Posted by on 27 Sep 2023

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4 out of 5
très bien

Posted by on 3 Aug 2023

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4 out of 5
Alles ok

Posted by on 26 Mar 2023

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5 out of 5
Personnel à l’écoute et proactif

Posted by on 7 Feb 2023

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Comment from Hotel Management

12 Mar 2023 by Maximilian W. Dinkelaker

Lieber Stéphane,vielen Dank für die tolle Bewertung, die Sie unserem Hotel und unseren Mitarbeitern gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!In der Zwischenzeit folgen Sie uns gerne auf facebook unter https://facebook.com/arenasresort.v.lauberhornMit freundlichen Grüßen,Ihr Gastgeber Maximilian W. Dinkelaker und das gesamte Team vom Arenas Resort Victoria Lauberhorn

3 out of 5
Das Hotel hat eine Top Lage, wir haben dies aus diesem Grund gebucgt und auch noch mit Hallenbad und Spielzimmer. Leider wurde am 06.01 das Spielzimmer ohne Ankündigung geschlossen so dass die Kinder und Jugendlichen keine Spielmöglichkeiten mehr hatten. Kein Billiard, kein Tischtennis und kein döggelikasten mehr zur verfügung. Das Personal fand ich als absoluter NO GO ! Sogar an der Bar am Abend befand sich nur englisch sprechendes Personal, keine einzige Perosn mit Deutschkenntnissen. Auch im Speisesaal am Frühstücksbuffet lauter Personal ohne Deutschkenntnisse. Für das wir hier in der Schweiz sind ein NO GO !

Posted by on 8 Jan 2023

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About the Arenas Resort Victoria-Lauberhorn

Location Wengen, Lauterbrunnen, BE 3823

Renovations + Closures

The property will be renovating from 16 April 2024 to 7 June 2024 (completion date subject to change). The following areas are affected:

  • Swimming pool

Alternative facilities will be available off-site during the renovation.

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Arenas Resort Victoria-Lauberhorn helps provide the perfect ski holiday with ski storage, ski passes and shopping on site. When the sun goes down, sip après-ski drinks in the hotel's bar. There are 2 restaurants on site. Public spaces have free WiFi. This ski hotel also offers an indoor pool, a sauna and a fitness centre. This 3-star Lauterbrunnen hotel is smoke free.

  • 120 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Conference rooms
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Wengen Station (0.2 km / 0.1 mi)

Room Amenities

Arenas Resort Victoria-Lauberhorn offers 120 accommodations with a safe and complimentary dressing gowns. Flat-screen televisions come with satellite channels. Bathrooms include a shower, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Satellite channels
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Telephone
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

Arenas Resort Victoria-Lauberhorn has 2 restaurants on site.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests aged under 14 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Miniature golf on site
  • Golfing nearby
  • Mountain biking nearby
  • Ice skating on site
  • Snowshoeing nearby
  • Playground on site
  • Sledding nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Bicycle rentals on site
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Minimum age to access spa is 4
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 10 PM. If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Wengen is in a car-free zone and can be reached only by train.

The front desk at this property is open daily from 7:30 AM - 10 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: CHF 25 per pet, per night
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, mobile payments and cash

Mobile payment options include: Google Pay, Apple Pay and TWINT

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Eurocard, debit cards, cash, mobile payments and Google Pay. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Mobile payments
  • Apple Pay
  • UnionPay
  • Front desk opens daily at 7:30 AM
  • Front desk closes daily at 10 PM
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Security system
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Guest will receive an email before arrival 24 hours
  • Google Pay
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Guests will receive an email with special check-in instructions
  • TWINT
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 1.00 per person, per night for adults; CHF 1.20 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.
  • Tourism fee: CHF 2.40 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 25 per pet, per night
  • Early check-in fee: CHF 40 (subject to availability)
  • Late check-out fee: CHF 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lauberhorn
  • Hotel Victoria Lauberhorn
  • Hotel Victoria Lauberhorn Wengen
  • Victoria Lauberhorn
  • Victoria Lauberhorn Hotel
  • Victoria Lauberhorn Wengen
  • Hotel Victoria-Lauberhorn Wengen
  • Victoria-Lauberhorn Wengen
  • Hotel Victoria-Lauberhorn Lauterbrunnen
  • Victoria-Lauberhorn Lauterbrunnen
  • Arenas Resort Victoria-Lauberhorn Wengen
  • Arenas Victoria-Lauberhorn Wengen
  • Arenas Victoria-Lauberhorn
  • Hotel Arenas Resort Victoria-Lauberhorn Wengen
  • Wengen Arenas Resort Victoria-Lauberhorn Hotel
  • Hotel Arenas Resort Victoria-Lauberhorn
  • Hotel Victoria Lauberhorn
  • Arenas Victoria Lauberhorn
  • Arenas Resort Victoria Lauberhorn
  • Arenas Resort Victoria-Lauberhorn Hotel
  • Arenas Resort Victoria-Lauberhorn Lauterbrunnen
  • Arenas Resort Victoria-Lauberhorn Hotel Lauterbrunnen

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.