6 Dec 2023 by Batu Karang Lembongan Resort & Spa Management
We really appreciate your stay with us and for taking the time to let us know your feedback, we wish to clarify some items on this review. You were reported to our Front Desk at 6pm the pool was dirty and full of algae. Manager on Duty straight to call pool attendant to check and clean it. Pool attendant was checked and he said we need brushing treatment. However, all pool machine off at 6pm and pool attendant cannot do treatment. Pool attendant back to the room in the morning one day after guest reported. They saw the alga only in the corner of pool and pool attendant was brushing until clean. We also received your report about the dirty water from the basin. The Manager on Duty informed engendering team to check soonest, our team went to the room directly to flushing all the tab and all fix on that time.Our Front Desk Team always do a reconfirmation one day before guest departure for any further arrangement needed such as; taxi to the harbour and the boat transfer. Unfortunately taxi to the harbour was not needed. Did you mention anything to the Manager in-charge in regards to the juices? So, if something was out of ordinary, it would need to be fix immediately. That being said, we hope you found what you're looking for and enjoy the rest of your holiday!.
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
Batu Karang Lembongan Resort & Spa offers its guests 3 outdoor swimming pools and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 775 square feet (72 square metres) and includes conference space. A library, tour/ticket assistance, and a garden are also featured at the business-friendly Batu Karang Lembongan Resort & Spa. An airport shuttle during limited hours is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Lembongan Island hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Free self parking
Batu Karang Lembongan Resort & Spa offers 39 air-conditioned accommodations with minibars and a safe. LCD televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. This Lembongan Island hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Muntigs Bar & Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
The Deck Cafe & Bar – This café specialises in international cuisine. Guests can enjoy drinks at the bar. Open daily.
The Howff – This wine bar specialises in international cuisine. Open daily.
3 outdoor swimming pools are on site along with a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Special check-in instructions:
Guests must transfer via boat and shuttle to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 11 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
To get to the property, guests need to transfer by boat and shuttle. Transfers need to be confirmed by contacting the property at least 48 hours before travel on the number on the booking confirmation. Batu Karang Lembongan Resort & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7 AM - 11 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
