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Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

5.0 star property
VIP Access

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Photo gallery for Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Lobby
Exterior
Interior
Outdoor pool
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Rua Jau 54, Lisbon, 1300-314
  • Place, LxFactory
    ‪8 min walk‬
  • Place, Lisboa Congress Centre
    ‪8 min walk‬
  • Place, Jerónimos Monastery
    ‪3 min drive‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Suite (in New Wings)

Family Suite (in New Wings) | View from room

Family Suite (in New Wings)

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room, Garden View

View from room

Premium Room, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | View from room

Deluxe Room, Garden View

8.8 out of 10
Excellent
(17 reviews)
  • Garden view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite (Suite Collection, in the New Wings)

Suite (Suite Collection, in the New Wings)

Suite (Suite Collection, in the New Wings)

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room, Balcony

Premium Room, Balcony

Premium Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Royal Suite (Prince's Suite)

Royal Suite (Prince's Suite)

Royal Suite (Prince's Suite)

  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, Garden View (Extra Bed)

View from room

Premium Room, Garden View (Extra Bed)

  • Garden view
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View

Deluxe Room, City View

8.4 out of 10
Very good
(31 reviews)
  • City view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Luxury hotel with a full-service spa, near Museum of Art, Architecture, and Technology
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers 190 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Magic Spa. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. During your stay, you're just a quick walk from Lisboa Congress Centre. Free breakfast, free WiFi in public areas, and a full-service spa are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at Valle Flor, a fine-dining restaurant with garden views
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at Magic Spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a sauna, and fitness classes
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 3-minute drive from Jerónimos Monastery and a few minutes from Museum of Art, Architecture, and Technology
  • Airport shuttle service available for a fee
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, spa services, and gift shops/newsstands are also featured at the luxury Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Lisbon hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Valle Flor - Overlooking the garden, this fine-dining restaurant serves lunch and dinner. Reservations are required.
Bar Allegro - This café serves brunch, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 25 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bar Allegro
  • Valle Flor

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 50 per vehicle (one-way)
  • Self parking fee: EUR 25 per day
  • Rollaway bed fee: EUR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Pestana
Hotel Pestana Palace
Palace Pestana
Pestana Hotel Palace
Pestana Palace
Pestana Palace Hotel & National Monument
Pestana Palace Hotel & National Monument Lisbon
Pestana Palace Hotel National Monument
Pestana Palace National Monument
Pestana Palace National Monument Lisbon
Pestana Palace Lisbon
Pestana Palace Lisboa Hotel National Monument Lisbon
Pestana Palace Lisboa Hotel National Monument
Pestana Palace Lisboa National Monument Lisbon
Pestana Palace Lisboa National Monument

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 622 out of 840 reviews
Rating 8 - Good. 152 out of 840 reviews
Rating 6 - Okay. 35 out of 840 reviews
Rating 4 - Poor. 16 out of 840 reviews
Rating 2 - Terrible. 15 out of 840 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Staff and service was excellent. Would definitely recommend staying here.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive and historic hotel, excellent food and friendly and helpful staff.
Stayed 7 nights in Oct 2025

10/10 Excellent

DONGHEE

Stayed 1 night in Oct 2025

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The palace is beautiful both inside and out. It is located in an area not convenient to shops or restaurants. We stayed in the "extension building" which doesn't look like the palace - not as opulent, cared for or stunning. The furniture, woodwork, carpet, and furniture in our room was dated, worn and needing replacement. The shower was so small it was difficult to use. Towel warmer nice but service slow. We tried multiple times on 2 different days to reach the front desk and it just rang. One day we waited for our car for 15 minutes - and when we checked - no one was getting it. This made us late for a reservation. We had a dinner in the restaurant that was OK - not great - disappointing for a special meal and the price - especially considering there were only a few other tables. We received great service at check in and it went down from there. Nothing terrible - but a number of misses and things delayed, unresponsive and tired. Beautiful in public areas but not the stay we wanted to relish.
Stayed 2 nights in Sep 2025

10/10 Excellent

Roslyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing! We have traveled all over the world and this is one of my favorite hotels from all of the ones that I have visited. If you were going to Lisbon this is the hotel you need to stay in if you love history, artwork, Turkish baths, beautiful pools And excellent service
Stayed 4 nights in Sep 2025

10/10 Excellent

Steven

Stayed 4 nights in Sep 2025

8/10 Good

Se Hee

Liked: Cleanliness, property conditions & facilities, room comfort
I enjoyed my stay at the hotel, but was disappointed that the staff refused to provide an invoice, explaining that they could not issue one because the reservation was made through Hotels.com. I travel frequently for business, and this was the first time I encountered such an issue.
Stayed 1 night in Aug 2025

10/10 Excellent

Jason, Grande Prairie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Fantastic breakfast. Awesome staff
Stayed 3 nights in Sep 2025

8/10 Good

Bahram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in / out time take took too long, needs more lightings in the room specifically for ladies to do their makeup etc….
Stayed 3 nights in Sep 2025

8/10 Good

Polly, Redmond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We like this hotel facilities. It is a beautiful hotel. The only thing we feel unsatisfied is the staff. Except the front desk employees, no other employees smile or say “hello” to customers. It looks like none of them are happy working here. It doesn’t like a 5 stars hotel service.
Stayed 3 nights in Aug 2025

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at this hotel was extremely disappointing. From the start, the customer service was horrible. I had to carry my own luggage to the room, and during check-in the front desk lady seemed to be mocking my appearance simply because I was carrying a backpack. The overall service felt dismissive and unwelcoming, almost as if guests are only treated well if they “look” a certain way. At breakfast, I felt uncomfortable and out of place the entire time—the atmosphere was anything but inclusive or hospitable. I cannot recommend this hotel unless you fit the image of the clientele they seem to cater to. Otherwise, expect to be treated poorly. Will not be returning.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very grand property with excellent staff. Clean, quiet and friendly. The breakfast was very goid.
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this beautiful hotel that has so much history. Fantastic breakfast and good spa facilities. Definitely would return!
Stayed 2 nights in Jul 2025

10/10 Excellent

Terra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The palace was beautiful and so welcoming. The staff made our stay a true VIP experience. The service was exceptional and made us feel right at home.
Stayed 13 nights in Aug 2025

8/10 Good

Kelly

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Alim, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Majestic property situated on beautifully landscaped grounds. Great views of the 25 de Abril Bridge and a short drive into both downtown Lisbon or Costa da Caparica if you're looking for beautiful beaches and dining along the coast. The hotel breakfast buffet was top notch and service all around was excellent. Highly recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Majid

Stayed 2 nights in May 2025

2/10 Terrible

Catherine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible hard bed no mattress topper on it for one night it was like sleeping in the floor when raised with management told no one else had an issue - the next night the bed had a topper on. Sunbeds awful, no service by the pool would not recommend.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with best customer service.
Stayed 1 night in Jul 2025

10/10 Excellent

Neil

Stayed 1 night in Jul 2025

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Kind and helpful staff and the property was absolutely beautiful-will definitely stay again for longer!
Stayed 1 night in Jul 2025

10/10 Excellent

dominique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely gorgeous!!! Great staff, quiet hotel, lovely meals. You won’t go wrong if you book your stay here
Stayed 5 nights in Jul 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property!!! The best customer service we have experienced in a very long time. Would stay there again and again!!! Loved it!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful oasis

This place is an oasis of calm and nature on the city with two pools and amazing breakfasts, really comfortable rooms and a whole spa. The surrounding neighborhood is lovely and not touristy but it’s still really convenient. The service is top notch, Deborah who works at breakfast and the pool bar is an incredibly professional and lovely person and so is Luisa who is part of the breakfast crew. We will be back for sure!
Stayed 5 nights in Jul 2025

8/10 Good

Zhanna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had very nice room ! We liked the park and the pool. Breakfasts were really good! I did not like a gym. Machines are old and AC did not work properly during our stay.
Stayed 2 nights in Jul 2025