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MainStay Suites Louisville Jeffersontown

2.5 star property

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Photo gallery for MainStay Suites Louisville Jeffersontown

Property amenity
Fitness facility
Breakfast area
Exterior
Standard Room, 1 Queen Bed, Non Smoking

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
11762 Commonwealth Dr, Louisville, KY, 40299
  • Place, Southeast Christian Church
    ‪3 min drive‬
  • Place, Bluegrass Indoor Karting
    ‪5 min drive‬
  • Place, Skyview Park
    ‪6 min drive‬
  • Airport, Louisville, KY (SDF-Louisville Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking

8.6 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

7.6 out of 10
Good
(52 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
WoodSpring Suites Louisville Jeffersontown
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, 457 reviews
The price is €64
includes taxes & fees
17 Dec - 18 Dec
WoodSpring Suites Louisville Jeffersontown

About this property

MainStay Suites Louisville Jeffersontown

Hotel in Louisville with a fitness center and a 24-hour front desk
Along with a fitness center, this smoke-free hotel has coffee/tea in a common area and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Weekly housekeeping is available.
MainStay Suites Louisville Jeffersontown offers 76 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they enjoy the helpful staff at MainStay Suites Louisville Jeffersontown. During your stay, you'll be within walking distance of Southeast Christian Church. Enjoy features like free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Amenities include a front-desk safe, laundry facilities, and a car charging station
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Southeast Christian Church and 5 minutes from Hunnington Place Shopping Center
  • Dogs welcome for a fee (restrictions apply)
As a guest of MainStay Suites Louisville Jeffersontown, you'll find a fitness center, barbecue grills, and a vending machine. Public spaces have free WiFi. The business-friendly MainStay Suites Louisville Jeffersontown also features multilingual staff, a picnic area, and coffee/tea in a common area. Self parking is free.

This Louisville hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per accommodation (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites Louisville
Hawthorn Suites Wyndham Jeffersontown
Hawthorn Suites Wyndham Jeffersontown Aparthotel
Hawthorn Suites Wyndham Jeffersontown Aparthotel Louisville
Hawthorn Suites Wyndham Louisville Jeffersontown
Hawthorn Suites Wyndham Louisville Jeffersontown Hotel
Hawthorn Suites Wyndham Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Louisville
Hawthorn Suites by Wyndham Louisville / Jeffersontown
MainStay Suites Louisville Jeffersontown Hotel Louisville

Reviews

MainStay Suites Louisville Jeffersontown Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 425 out of 1004 reviews
Rating 8 - Good. 289 out of 1004 reviews
Rating 6 - Okay. 117 out of 1004 reviews
Rating 4 - Poor. 85 out of 1004 reviews
Rating 2 - Terrible. 88 out of 1004 reviews

Reviews

2/10 Terrible

Heather

Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
For the money you have to pay i would expect room service wven if I'm staying for 1 week. But NO you are expected to take out your own garage, bring down your towels to exchange dor clean ones and even have ro ask for toilet paper!!! They do absolutely nothing for tou during your stay here. I paid to work!!!! Not a vacation at all.
Stayed 7 nights in Sep 2025

4/10 Poor

Nicole

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and well maintained except for the dishwasher was out of order. Initially we had a problem with the TV but maintenance quickly responded and fixed the issue as soon as they were notified, it just had a bad cable. Staff was friendly and helpful.
Stayed 5 nights in Sep 2025

4/10 Poor

Sherry

Business traveller
Disliked: Cleanliness, property conditions & facilities

Not Changed

Room had 2 gallons of roach spray on counter, a pile of damp towels in closet, bottle of disinfectant on tub, hair in toilet, room smelled like old grease all weekend. Key card not keyed correctly, had to go back to desk for new keys. Requested 1st floor, got 3rd floor. Have to bring towels to desk to replace if wanted, hallway with hole under carpet on 3rd floor, and mgr using foul language after we left check in with another individual. Grounds with cig butts and as we walked in each night, smell of "drug" so strong!
Stayed 2 nights in Sep 2025

8/10 Good

Daryl

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Holly

Stayed 4 nights in Sep 2025

10/10 Excellent

Charlotte

Stayed 3 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely do NOT recommend!!

I have no words....we turned into the parking lot and immediately could smell marijuana. Upon entering the building, the odor was even stronger and throughout the entire building/elevator the odor was consistent. The lady working the front desk was more concerned about taking another bite of her dinner before assisting me to check in. Upon entering our room there was a sticky substance on the counter tops, the trash hadn't been completely emptied, and the bed looked as if it was made in a hurry. If we weren't completely exhausted from our drive, we would've looked to stay somewhere else. Thankful we just had to stay one night and then could get the heck out of there.
Stayed 1 night in Aug 2025

10/10 Excellent

nanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Maxwell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super kind front desk staff kindly gave us another room after ours had water dripping on the AC from the unit above. New unit was clean and was super comfy!
Stayed 1 night in Aug 2025

2/10 Terrible

Dena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ITS was not a good experience and my room was not usuable so I end up leaving and losing my money to the room.
Stayed 1 night in Jul 2025

8/10 Good

Courtney

Stayed 2 nights in Aug 2025

8/10 Good

Darryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to break up a long trip.
Stayed 1 night in Jul 2025

4/10 Poor

Alejandro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok
Stayed 3 nights in Jul 2025

4/10 Poor

Frank

Travelled with family
Disliked: Room comfort

Never again

The bed was the most uncomfortable bed. The air conditioning went out on a 95 degree day , the elevator was super loud and it jumped a couple inches when the doors opened. I’m not sure what was worse, the smell of weed in the hallways or the smell of burnt beans someone was cooking.
Stayed 2 nights in Jul 2025

4/10 Poor

Ashley

Stayed 1 night in Jul 2025

8/10 Good

Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, room was clean. Was just what was needed.
Stayed 1 night in Jul 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd floor hallway smelled like cigarettes smoke. 3 of 4 ev chargers were blocked by ICE vehicles. Room was nice staff was friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

CLIFFORD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Wiliam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Michelle

G

Great location! Nice to have a kitchenette and lots of counter space.
Stayed 4 nights in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I give 5 stars

It went amazing
Stayed 1 night in Jul 2025

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service

Decent

I like that the room service is only after you leave unless requested. The first day it smelled a bit odd and the elevator always did, but it was a bit better after day one. The staff was super friendly and told me if there was no parking for the electric car charging and there were cars there not charging to let them know, but we never encountered this - there was always at least one spot for us to use. The bed was very loud, so any time you moved even a little it was a bit nuts. Also loud outside early Monday, morning, but overall good. I'd stay there again. The room was clean and there was a mini kitchen in case we'd wanted to eat there.
Stayed 3 nights in Jul 2025