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MainStay Suites Louisville Jeffersontown

2.5 star property

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Photo gallery for MainStay Suites Louisville Jeffersontown

Property amenity
Breakfast area
Standard Room, 1 Queen Bed, Non Smoking
Fitness facility
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Laundry room

Explore the area

View in a map
11762 Commonwealth Dr, Louisville, KY, 40299
  • Place, Southeast Christian Church
    ‪3 min drive‬
  • Place, Bluegrass Indoor Karting
    ‪5 min drive‬
  • Place, Skyview Park
    ‪6 min drive‬
  • Airport, Louisville, KY (SDF-Louisville Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking

8.6 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

7.6 out of 10
Good
(53 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
WoodSpring Suites Louisville Jeffersontown
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
3.5 out of 5, Good, 488 reviews
The price is €60
includes taxes & fees
7 Feb - 8 Feb
WoodSpring Suites Louisville Jeffersontown

About this property

MainStay Suites Louisville Jeffersontown

Hotel in Louisville with free parking
Along with a fitness center, this smoke-free hotel has coffee/tea in a common area and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Weekly housekeeping is available.
MainStay Suites Louisville Jeffersontown offers 76 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they enjoy the helpful staff at MainStay Suites Louisville Jeffersontown. During your stay, you'll be within walking distance of Southeast Christian Church. Enjoy features like free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Amenities include a front-desk safe, laundry facilities, and a car charging station
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Southeast Christian Church and a few minutes from Village Square Shopping Center
  • Dogs welcome for a fee (restrictions apply)
As a guest of MainStay Suites Louisville Jeffersontown, you'll find a fitness center, barbecue grills, and a vending machine. Public spaces have free WiFi. The business-friendly MainStay Suites Louisville Jeffersontown also features multilingual staff, a picnic area, and coffee/tea in a common area. Self parking is free.

This Louisville hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per accommodation (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites Louisville
Hawthorn Suites Wyndham Jeffersontown
Hawthorn Suites Wyndham Jeffersontown Aparthotel
Hawthorn Suites Wyndham Jeffersontown Aparthotel Louisville
Hawthorn Suites Wyndham Louisville Jeffersontown
Hawthorn Suites Wyndham Louisville Jeffersontown Hotel
Hawthorn Suites Wyndham Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Louisville
Hawthorn Suites by Wyndham Louisville / Jeffersontown
MainStay Suites Louisville Jeffersontown Hotel Louisville

MainStay Suites Louisville Jeffersontown Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 425 out of 1002 reviews
Rating 8 - Good. 285 out of 1002 reviews
Rating 6 - Okay. 119 out of 1002 reviews
Rating 4 - Poor. 85 out of 1002 reviews
Rating 2 - Terrible. 88 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room ♜ was very good clean and nice
Stayed 1 night in Nov 2025

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Oct 2025

2/10 Terrible

Alexis

Stayed 2 nights in Oct 2025

2/10 Terrible

Alexis

Disliked: Cleanliness, amenities, property conditions & facilities
On the last day of my daughter’s stay someone knocked on her door for a “room inspection” and then accused her of “stealing” a lamp from the lobby because apparently it was in that room and then told her to leave now. Why would she steal a lamp? Actually relocate a lamp.
Stayed 1 night in Oct 2025

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was cigarette smoke coming in the room from the hallway or other area all night. TV was broken. Bed mattress was broken. Nothing redeeming here at all except I could charge my car
Stayed 1 night in Oct 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was clean - so thank you. The room stunk pretty bad....very musty and odors of pot. The bed was pretty uncomfortable. Handicapp access was wonderful and room layout was comfortable.
Stayed 1 night in Oct 2025

4/10 Poor

Sophie

Disliked: Cleanliness, staff & service, property conditions & facilities
There were bugs in the bathroom and cockroaches. The TV remote didn’t work so it was stuck on fox. Don’t expect the Wi-Fi to work because it doesn’t. Don’t expect anyone to help you because there’s almost never anyone at the desk. Avoid this place.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Charles

Stayed 1 night in Sep 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool room
Stayed 1 night in Sep 2025

6/10 Okay

Colton

Stayed 7 nights in Sep 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Sep 2025

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone & everywhere was great / made for a wonderful experience
Stayed 11 nights in Sep 2025

10/10 Excellent

Libby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Louder than Life and the front desk woman was amazing. I unfortunately didn’t catch her name but she was very upbeat and warmly welcomed us after our drive.
Stayed 1 night in Sep 2025

10/10 Excellent

Jessi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a good result

Room was nice. Clean everything worked and in good shape. Someone tried to break into my vehicle. They put a screw into one of my tires twice.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very pleasant week stay at this hotel. Quiet. Excellent staff. Roberta took care of any issues I had quickly. I just wish they offered breakfast in the mornings.
Stayed 7 nights in Sep 2025

2/10 Terrible

Heather

Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
For the money you have to pay i would expect room service wven if I'm staying for 1 week. But NO you are expected to take out your own garage, bring down your towels to exchange dor clean ones and even have ro ask for toilet paper!!! They do absolutely nothing for tou during your stay here. I paid to work!!!! Not a vacation at all.
Stayed 7 nights in Sep 2025

4/10 Poor

Nicole

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and well maintained except for the dishwasher was out of order. Initially we had a problem with the TV but maintenance quickly responded and fixed the issue as soon as they were notified, it just had a bad cable. Staff was friendly and helpful.
Stayed 5 nights in Sep 2025

4/10 Poor

Sherry

Business traveller
Disliked: Cleanliness, property conditions & facilities

Not Changed

Room had 2 gallons of roach spray on counter, a pile of damp towels in closet, bottle of disinfectant on tub, hair in toilet, room smelled like old grease all weekend. Key card not keyed correctly, had to go back to desk for new keys. Requested 1st floor, got 3rd floor. Have to bring towels to desk to replace if wanted, hallway with hole under carpet on 3rd floor, and mgr using foul language after we left check in with another individual. Grounds with cig butts and as we walked in each night, smell of "drug" so strong!
Stayed 2 nights in Sep 2025

8/10 Good

Daryl

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Holly

Stayed 4 nights in Sep 2025

10/10 Excellent

Charlotte

Stayed 3 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025