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ibis Mackay

4.0 star property

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Photo gallery for ibis Mackay

Pub, al fresco dining, open daily
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Front of property – evening/night
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Pool
  • Breakfast available
  • 24/7 front desk

Explore the area

View in a map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740
  • Place, BB Print Stadium
    ‪5 min drive‬
  • Place, Harrup Park
    ‪6 min drive‬
  • Place, Mackay Regional Botanic Gardens
    ‪6 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪2 min walk‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(46 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible (Accessible)

Room, 1 Queen Bed, Accessible (Accessible)

Room, 1 Queen Bed, Accessible (Accessible)

  • Sleeps 2
  • 1 Queen Bed

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About this property

ibis Mackay

Hotel in Mackay with a fitness center and a 24-hour business center
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Ibis Mackay offers 152 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mackay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at ibis Mackay. During your stay, you'll be close to Illawong Beach. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy Modern European cuisine while dining at TurBARlence
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Just a 5-minute drive from Mackay Basketball Stadium and a few minutes from Harrup Park
Ibis Mackay offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business center and a meeting room are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly ibis Mackay. Free self parking is available.

This 4-star Mackay hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
TurBARlence - This pub specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: AUD 11 to 25 for adults and AUD 11 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • TurBARlence

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 11 to 25 for adults, and AUD 11 to 25 for children
  • Late check-out fee: AUD 60 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

ibis Mackay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 304 out of 558 reviews
Rating 8 - Good. 177 out of 558 reviews
Rating 6 - Okay. 40 out of 558 reviews
Rating 4 - Poor. 22 out of 558 reviews
Rating 2 - Terrible. 15 out of 558 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Des

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only if you must.
Stayed 1 night in Sep 2025

8/10 Good

Michelle

Business traveller
Liked: Staff & service, room comfort

Nice place

Great staff, very accommodating and helpful, really appreciate that. Check in system was slow, not the staff- they were lovely- just the system they have to work with seems to be. Servicing of room was unfortunately well below average of usual places but maybe the staff are directed not to wipe benches, etc, so not sure. Overall I really enjoyed my stay there.
Stayed 1 night in Sep 2025

6/10 Okay

Sandra

Travelled with partner
Room was ok, shower was small, pillows were flat and only 1 extra available. Ordered an omelette for breakfast, I was standing waiting for the chef to serve me, one of the other employees came past and asked if I had been served, no I said I'd like an omelette please she says chef an omelette...the omelette came out and a sliced it and raw egg came out! I said something to the other employee about me not eating it and she just said oh...my husband got a late and paid $6 for it and it was pretty much full of foam...so not a good experience
Stayed 1 night in Sep 2025

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms 😀.very tiny shower recess. A bit disappointed that there were no dishes or cutlery. Staff were lovel
Stayed 1 night in Aug 2025

6/10 Okay

Russ

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is first class and very clean however having to wait 90 minutes for my room service meal was of concern. Not only was it late but cold.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rodger

Stayed 1 night in Aug 2025

6/10 Okay

David

Liked: Cleanliness, amenities
Staff were ok, but not overly friendly. Shortage of available mugs at the breakfast bar on day 1. Room was good - liked the little office nook near the window
Stayed 2 nights in Aug 2025

10/10 Excellent

Kyia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2025

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just needed a clean, peaceful place to stop for 36hours and catch-up on busy work and get some rest. Exactly what I was looking
Stayed 2 nights in Jul 2025

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

James

Business traveller
Liked: Staff & service

Average all round at most

I arrived obviously at a busy time. 4 waiting to check in when I arrived and four more after me. One staff member doing check ins and was having technical difficulties with equipment. He really did his best not his fault but why was he on his own at a busy time. Surely the hotel knows its peak hours and should staff accordingly. Hotel itself feels grubby and tired. Drained chairs by lifts etc. Restaurant and bar staff in particular excellent.
Stayed 1 night in Jul 2025

6/10 Okay

Katie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great for an early morning flights. My only complaint is that the rooms claim to be sound proof but from about 6am there were people out in the hallway talking loudly and opening and closing doors constantly.
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Rohan

Travelled with partner
Liked: Amenities, property conditions & facilities
You need to fix up how you have to drive through the airport to go round to the back of the parking cause it’s a pain when you have to drive through when people are getting dropped off or picked up from the airport
Stayed 2 nights in Jul 2025

10/10 Excellent

Julie

Stayed 1 night in Jun 2025

8/10 Good

Mahmood

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a bit smaller, everything else is good
Stayed 1 night in Jun 2025

4/10 Poor

Matty

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Warrick

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
close to airport
Stayed 2 nights in May 2025

8/10 Good

Tom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Room was clean and tidy, functional layout
Stayed 2 nights in May 2025

2/10 Terrible

Daniel

Poor reception
Stayed 1 night in May 2025

6/10 Okay

Litsa

Stayed 2 nights in May 2025

2/10 Terrible

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in May 2025

10/10 Excellent

Rebecca, Mackay

Stayed 1 night in May 2025