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Hotel Cisneros

3.0 star property

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Photo gallery for Hotel Cisneros

Deluxe Room
Exterior
Deluxe Room
Deluxe Room | In-room dining
Deluxe Room | In-room dining

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
Paseo de Pastrana, 32, Alcala de Henares, Madrid, 28803
  • Place, University of Alcala
    ‪18 min walk‬
  • Place, Plaza Cervantes
    ‪18 min walk‬
  • Place, Convent of Las Clarisas de San Diego
    ‪5 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 Double or 2 Single Beds

Standard Room, 1 Double or 2 Single Beds

Standard Room, 1 Double or 2 Single Beds

8.0 out of 10
Very good
(3 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room (Cama extra)

Double Room (Cama extra)

Double Room (Cama extra)

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use

Shower, hair dryer, bidet, towels

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Cisneros

Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite. Housekeeping is not available.
Hotel Cisneros offers 42 accommodations with safes and hair dryers. Plasma televisions come with cable channels.

Bathrooms include showers and bidets. Guests can surf the web using the complimentary wireless Internet access.

During your stay at Hotel Cisneros, you'll be within walking distance of Antiguo Hospital de Santa María la Rica. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Within a 15-minute walk of Antiguo Hospital de Santa María la Rica and Casa de la Entrevista
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

Public spaces have free WiFi. A terrace, a vending machine, and tour/ticket assistance are also featured at Hotel Cisneros. Parking is available for a fee.

This 3-star Alcala de Henares hotel is smoke free.

Onsite venue - This restaurant specializes in Argentinean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 15 per night)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cisneros Alcala De Henares
Cisneros Hotel
Hotel Cisneros
Hotel Cisneros Alcala De Henares
Hotel Cisneros Hotel
Hotel Cisneros Alcala de Henares
Hotel Cisneros Hotel Alcala de Henares

Hotel Cisneros Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 37 out of 120 reviews
Rating 8 - Good. 63 out of 120 reviews
Rating 6 - Okay. 16 out of 120 reviews
Rating 4 - Poor. 2 out of 120 reviews
Rating 2 - Terrible. 2 out of 120 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel, satisfactory for the price
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious. They were doing renovations, but it didn’t impact the presentation of the hotel. Central to shops and restaurants.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

JUAN MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
No habia
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable
Stayed 1 night in Oct 2023
Verified

6/10 Okay

ERIK

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Isabel Lucy

Liked: Cleanliness, amenities, property conditions & facilities
I was at the desk for about 10 minutes before someone came to check me in.
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Laura

Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

cristina

Liked: Staff & service
personal muy amable
Stayed 2 nights in Dec 2025
Verified

8/10 Good

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente en términos generales, solo un poco de ruido en las habitaciones contiguas.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

David

Liked: Staff & service
Disliked: Amenities
.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

José

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
El hotel bastante bien. En la recepción me hicieron muchas preguntas y me hicieron dejar el número de tarjeta para cubrir posibles daños ( Esto fué nuevo para mí y humillante) Me dieron una habitación en el segundo piso y justo al lado había una pareja que mantuvo la tarde y la noche relaciones sexuales haciendo mucho ruido molesto y no pude descansar. Opté por levantarme a las 4 de la mañana y marchar. Desde luego, para no repetir.
Stayed 1 night in Oct 2025
Verified

8/10 Good

FERNANDO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lo mejor del hotel era el personal que trabajaba allí. Muy amable y eficaz. Lo peor, el mal estado de las instalaciones, no tanto en las habitaciones, sino en la estancias comunes. Necesita urgentemente una rápida reforma y modernización.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esta renovado las habitaciones. Nosotros pagemos más por una deluxe y no se si había diferencia con las demás
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Noelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación impecable, comodidad absoluta, el personal atento y muy cercano, parking gratis para huéspedes, sin duda repetiremos
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relación Calidad precio. Con aparcamiento Privado gratuito n
Stayed 2 nights in May 2025
Verified

6/10 Okay

Yolanda

Liked: Cleanliness, staff & service
Correcto. Sin mas.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Ana

Liked: Cleanliness, property conditions & facilities, room comfort

Correcto

Hotel para pasar una noche sin más. Correcto. Un poco alejado del centro pero con opciones de aparcamiento. Desayuno bastante flojo
Stayed 1 night in Jan 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción

Hotel acorde a su categoría de 4 estrellas. Empleados amables, estancias limpias, buena terraza. Zona residencial pero con servicios cerca. Buen acceso al centro andando y por transporte público. Buenas salidas a carretera en coche. Echamos de menos la nevera y la caja fuerte en la habitación. El aire funcionó muy bien en plena ola de caloraunque era un poquito ruidoso
Stayed 1 night in Jul 2024
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, room comfort

Repetiría visita

Muy buena experiencia, personal muy amable y servicial. El bar del hotel muy conveniente. Hay un paseo muy cerca precioso para una caminata después de cenar.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo y agradable

La habitación era limpia, cómoda, amplia y agradable. Los trabajadores muy amables
Stayed 1 night in May 2024
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ha estado bien en general.
Stayed 3 nights in Feb 2024
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Buena relación calidad precio, alrededores solitarios.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Personal amabilísimo de recepción. Todo fueron facilidades y atención. Muy agradable
Stayed 1 night in Jul 2023
Verified

8/10 Good

Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
El hotel esta bien ubicado las habitaciones perfectas limpias y sin ruido .Lo peor la cafeteria,fuimos a picar algo para cenar y la camarera no se enteraba de nada y no habia gente.
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien todo
Stayed 2 nights in Jun 2021

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