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"the room was huge,breakfast was average,had to queue so long and the place itself not pleasant at all unless you get to sit insde which is cery limite ... " More
13 Sep 2018 by Customer service
Dear zetyneny, Firstly, we would like to thank you for taking the time to advise of your recent stay at The Straits Hotel & Suites Melaka.We regret to hear about your experience during your stay with us. First of all, the experiences that you described are not characteristic of the level of service our hotel strives to provide and we apologise your stay was unsatisfactory. We value every comments from you and we will continue reviewing and improving our services. Thank you. Thank you.
The Straits Hotel & Suites offers its guests an outdoor pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business centre and meeting rooms are available. The business-friendly The Straits Hotel & Suites also features tour/ticket assistance, concierge services, and laundry facilities. Free self parking is available. This 3.5-star Malacca City hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Free self parking
The Straits Hotel & Suites offers 352 air-conditioned accommodations with a safe and complimentary bottles of water. Accommodation at this 3.5-star hotel has kitchenettes with coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. This Malacca City hotel provides complimentary wired and wireless Internet access. Flat-screen televisions come with premium satellite channels. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
The Straits Hotel & Suites has a restaurant on site.
Room service is available.
Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
