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4.1 out of 5

"Property and rooms spotless cleaned everyday Asked receptionist for an iron this was sent up to the room no waiting All reception staff very accommo ... " More

By a verified traveller on Fri 27 Sep 2019

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Twin Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€78* Per night/room 29 Apr - 30 Apr

Twin Room, Balcony, Pool View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, Balcony (2+1)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Double Room, Balcony (3 pax)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite, Terrace (2+2)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Family Room, Balcony (3+1)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Bordoy Cosmopolitan. During your stay, you'll be connected to the convention centre and just a quick walk from Playa de Palma. Features include free WiFi in public areas, plus 2 outdoor pools and a full-service spa.

  • Free WiFi
  • The restaurant, swim-up bar and poolside bar offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and 2 outdoor pools
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests speak favourably about the overall condition of the property and the pool
  • Just a 2-minute drive from Playa de Palma and 8 minutes from El Arenal Beach

Hotel Bordoy Cosmopolitan ratings based on 69 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Bordoy Cosmopolitan

Everyone (32) Couples (14) Family (7) Other (4) Friends (4)
5 out of 5
Property and rooms spotless cleaned everyday Asked receptionist for an iron this was sent up to the room no waiting All reception staff very accommodating with any requests Buffet breakfast good choice to suit all tastes Staff working in the bar and food truck also very helpful Swimming pool a good size never overcrowded Spa pool plus a smaller kids pool Also has a ramp for wheelchairs to access the pool Onsite gym Bus stop outside hotel takes you into Palma Some of the hotel entertainment though is dated and needs revamped

Posted by on 27 Sep 2019

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Comment from Hotel Management

28 Sep 2019 by Laurin

Dear Guest, Thank you very much for the good evaluation of your stay at our Hotel Cosmopolitan. We are pleased to see that you mention our friendly staff and our good buffet. It seem that you have enjoyed your stay with us. We are looking forward to welcoming you again soon. Yours sincerely Laurin Moriggl Hotel Cosmopolitan Team

4 out of 5

Posted by on 28 Aug 2019

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Comment from Hotel Management

30 Aug 2019 by Laurin

Dear Guest, Thank you very much for the good evaluation of your stay at our Hotel Cosmopolitan. It seems that you have enjoyed your stay with us. We are looking forward to welcoming you again soon. Yours sincerely Laurin Moriggl Hotel Cosmopolitan Team

2 out of 5
Several disappointing aspects: 1. Passports: the receptionist requested that we leave our passports with her for at least a few hours. I'm still unclear why exactly as it was not well explained. I have never been asked this before, a photocopy perhaps. This made me feel uncomfortable and I refuse to allow anyone else, professional or not, to hold my passport for an unspecified amount of time. 2. The room - tired looking, outdated, and with a distinct and unpleasant smell, in contrast to the main entrance and gym of the hotel which are nice. Explained this to the receptionist and was surprised to be told it must be coming from outside. Then told to wait15 mins for the night staff to sort out. So close to midnight, exhausted, waiting in a smelly room was far from ideal. But credit tothe night receptionist who was nice and friendly and very apologetic- not like the previous one to be honest. 3. Breakfast - OK... staff nice but selection was just ok.

Posted by on 9 May 2019

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Comment from Hotel Management

12 May 2019 by Coloma Ramis

We apologize for the inconveniences you had during your stay in our Hotel. Regarding the passport we are obliged by law to register all the customers in the Hotel, therefore we ask for the passort on arrival in order to fill the registration form in, which we try to return back as soon as possible. I agree with you thart the attitude of the receptionist was not the right one to handle the problem you had in the room with the bad smell, we are really sorry about it We would like to receive you in the Hotel again and make sure that you enjoy a pleasant holiday with us. Looking forward to welcoming you in the future, we remain with kindest regrds Coloma Ramis HOTEL COSMOPOLITAN

5 out of 5

Friendly comfortable hotel

We were made very welcome - reception staff always friendly and willing to help. Rooms were compact but well equipped. Breakfast was wonderful and the pool great. We had a really lovely stay and felt the hotel did everything they could to ensure we were comfortable. Would highly recommend and would live to stay again.

Posted by , from Ramsgate, Kent on 16 Aug 2018

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Comment from Hotel Management

17 Aug 2018 by Inmaculada Parra

Dear Debra, Thank you so much for your lovely feedback. We are pleased to hear that you enjoyed your stay at Hotel Cosmopolitan and that you appreciated our service. We wish to welcome you back in order to provide you another fun and relaxing time! Kind regards, Inmaculada Parra. Hotel Cosmopolitan Team.

4 out of 5
Das einzige was mich gestört hat ist, dass wir jeden morgen von der Putzfrau geweckt wurden. Sonst alles super.

Posted by on 30 May 2023

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Comment from Hotel Management

30 May 2023 by Laurin

Sehr geehrte Frau Liselotte,Vielen dank für die Zeit die Sie sich genommen haben Ihren Aufenthalt zu bewerten.Ihre Meinung ist uns sehr wichtig da diese uns hilft uns zu verbessern.Wir würden uns sehr freuen Sie bald wieder bei uns begrüssen zu dürfenHochachtungsvollMr. Laurin Moriggl2º Jefe de recepciónHotel Bordoy Cosmopolitan

5 out of 5
Sehr freundlicher Empfang.. Sauber.. Super leckeres Frühstücks Buffet . Sehr angenehmes Bett.

Posted by on 28 Oct 2022

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Comment from Hotel Management

28 Oct 2022 by Laurin

Sehr geehrte Frau Olga,Vielen Dank für die gute Bewertung über Ihren Aufenthalt in unserem Hotel Bordoy Cosmopolitan. Es Freut uns zu hören dass Sie mit Ihrem Aufenthalt zufrieden waren. Wir würden uns sehr freuen Sie nächstes Jahr wieder bei uns begrüssen zu dürfenHochachtungsvollLaurin MorigglHotel Cosmopolitan Team

3 out of 5
Un hôtel sympathique sans être exceptionnel,il a quand même le mérite d’être bien placé à quelques minutes de la plage.La piscine est sympa mais le personnel est trop évasif et n’ira pas à l’encontre du client pour satisfaire au besoin de ce dernier.Je suis arrivé certes un peu tôt de mon vol et j’ai attendu non pas quelques minutes que ma chambre soit faite mais bien quelques heures pour avoir accès à ma chambre avec option balcon qui au final me mettait une vue face à une cours bien fade au lieu d’une vue côté piscine.Les murs n’étaient pas épais du tout et le bruit était omniprésent (heureusement que j’avais un sommeil rapide ).À faire juste une fois pas deux.

Posted by on 1 Oct 2022

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Comment from Hotel Management

3 Oct 2022 by Bordoy Hotels

Hello!Thank you for taking the time to review your stay with us.We would be delighted to see you again. Bordoy Hotels Team

2 out of 5
War alles nicht geregelt. Check-In erfolgte spät, da kein Zimmer für uns bereit war.

Posted by on 1 Sep 2022

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Comment from Hotel Management

1 Sep 2022 by Bordoy Hotels

Sehr geehrter Prasanna, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren gesamten Aufenthalt zu bewerten. Der Check-in ist um 14:00 Uhr, ein früherer Check-in ist nur möglich, wenn verfügbar. In Anbetracht der Gesamtbelegung des Hotels ist diese Option jedoch leider nicht möglich. Diese Informationen sind auf allen Plattformen zu finden, auf denen das Hotel beworben wird. Mit freundlichen Grüßen,Team Bordoy Hotels

5 out of 5
Sans commentaire

Posted by on 21 Aug 2022

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5 out of 5

Posted by on 6 Aug 2022

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Property Features

Hotel Bordoy Cosmopolitan offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a 24-hour health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. A kids' pool, a library, and a terrace are also featured at the business-friendly Hotel Bordoy Cosmopolitan. You'll have access to the indoor pool at a partner property. A complete renovation of Hotel Bordoy Cosmopolitan was completed in April 2017. This 4-star Palma de Mallorca hotel is smoke free.

  • 1 building
  • 227 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 1969
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Room Amenities

Hotel Bordoy Cosmopolitan offers 227 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Satellite televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

On-site venue – This buffet restaurant specialises in international cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a 24-hour health club.

Children aged under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Water skiing nearby
  • Boat tours nearby
  • Snorkelling nearby
  • Bicycle rentals on site
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 9 for children
  • Late check-out fee: EUR 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cosmopolitan Playa de Palma
  • Hotel Cosmopolitan Playa de Palma
  • Hotel Cosmopolitan Playa De Palma, Majorca
  • Hotel Cosmopolitan Playa De Palma

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.