6/10 Okay
Helen
Travelled with partner
7 Feb 2026
Liked: Cleanliness
Disliked: Property conditions & facilities
I don't recommend zoetry marigot bay. Very disorganised. Didn't receive basic services and amenities advertised.
Some staff were incredible and food was excellent but overall, not worth the luxury price tag.
Our room was poorly put together, some of the plug sockets were dangerous. The toilet flush didn't work properly.
Our key cards expired twice. One occasion was shortly before checkout, we returned to our room after breakfast to get our bags and check out, but the card had expired. My partner had to run down the two flights of stairs, down the steep slope, and the long path down to reception. Wait in the long queue at front desk to be seen, then run back along the long path and up the steep slope and stairs to get our bags, and then run all the way back to the front desk to check out in time. This was very physically and mentally stressful.
When we arrived our room wasn't properly prepared, we didn't receive the advertised complementary bottle of rum, our drinks fridge was not restocked at all during our stay despite seeing staff visiting other rooms nearby with drinks and water bottles.
We asked, via the app, and via the concierge, for drinks and water to be delivered to the room but found we had to ask several times each day to receive them.
Events schedule was inaccurate and underwhelming: wrist artistry is bracelet making, golden hour ceremony is champagne by the harbour.
The complimenty laundry service returned our clothes unwashed, we had to send them back.
Helen
Stayed 8 nights in Jan 2026
