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Riad Karmela

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Terrace/patio
Interior detail
Interior detail
Terrace/patio
Family House | Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
10, Derb El Ferrane Azbezt, Place ben Saleh, Medina, Marrakech, 40000
  • Place, Marrakech Museum
    ‪3 min walk‬
  • Place, Ben Youssef Madrasa
    ‪3 min walk‬
  • Place, Jemaa el-Fnaa
    ‪8 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite (Private Terrace)

Suite (Private Terrace)

Suite (Private Terrace)

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior House

Superior House | Living area

Superior House

  • 3 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Family House

Family House

Family House

10.0 out of 10
Exceptional
(1 review)
  • 3 bedrooms
  • Sleeps 9
  • 2 Queen Beds, 3 Single Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Suite

Family Suite

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room

Superior Room

Superior Room

9.2 out of 10
Wonderful
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed
  • Free Wi-Fi

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About this property

Riad Karmela

This riad features a full-service spa, a restaurant, and a sauna. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a coffee shop/cafe, spa services, and concierge services.
Riad Karmela offers 19 air-conditioned accommodations with safes and complimentary bottled water. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include shower/tub combinations and hair dryers. Housekeeping is provided daily.
Recreational amenities at the riad include a sauna.
Karmela has 2 treatment rooms. Services include massages and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.
Our customers tell us they can't get enough of the helpful staff at Riad Karmela. During your stay, you're just a quick walk from Ben Salah Mosque. You'll find features like free breakfast and free WiFi in public areas, plus a full-service spa.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Moroccan cuisine while dining at restaurant 1
  • Indulge with body scrubs, reflexology, or massages at Karmela
  • Amenities include a front-desk safe, laundry facilities, and a terrace
  • Onsite recreation includes a steam room and a sauna
  • 6 minutes by car from Jemaa el-Fnaa and 5 minutes from Marrakech Plaza
  • Airport shuttle service available for a fee
Riad Karmela offers its guests a full-service spa and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is available daily. WiFi is free in public spaces.

Spa services, a terrace, and a garden are also featured at Riad Karmela. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 4-star Marrakech riad.

Guests are served free buffet breakfast daily.
Restaurant 1 - This restaurant specializes in Moroccan cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 5 per day)
  • Street parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • restaurant 1

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Massage
  • Reflexology
  • Turkish bath

Accessibility

  • No lift

More

  • 2 floors
  • 3 buildings
  • Built in 1800
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available

Special check-in instructions

Guests must transfer via required shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Riad Karmela

Children and extra beds

  • Children 3 and younger are not allowed at this property. All guests older than 3 are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 15 per vehicle (one-way)
  • Nearby parking fee: EUR 5 per day (6562 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
To get to the property, guests need to transfer by required shuttle. Transfers need to be confirmed by contacting the property at least 48 hours before travel at the number on the booking confirmation. Riad Karmela offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 3 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Karmela
Karmela Marrakech
Karmela Riad
Riad Karmela
Riad Karmela Marrakech
Riad Karmela Hotel Marrakech
Riad Karmela Riad
Riad Karmela Marrakech
Riad Karmela Riad Marrakech

Riad Karmela Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 415 out of 564 reviews
Rating 8 - Good. 116 out of 564 reviews
Rating 6 - Okay. 24 out of 564 reviews
Rating 4 - Poor. 4 out of 564 reviews
Rating 2 - Terrible. 5 out of 564 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Aleyna

Stayed 1 night in Feb 2026

10/10 Excellent

Daphine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service and lovely family friendly rooms! We stayed as a family or five and had enough space in the family room to move around. The only downside was the poor ventilation in the rooms however I appreciate that this is a very old building. Regardless, this day exceeded my expectations and I will definitely stay again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Dianne

Liked: Cleanliness, amenities, property conditions & facilities
Everything was exceptional! Staff were amazing and for celiacs, they have a full gluten free breakfast with Schaefer products (bread, crackers, digestives, rice cakes!). You can’t miss with this excellent Riad!
Stayed 1 night in Jan 2026

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely wonderful stay at Riad Karmela. The staff, including Fatima Ezzarha, both our drivers, everyone working at breakfast and generally around the hotel were so kind and hospitable. They went out of their way to make sure we had a comfortable stay and support with delayed baggage and our very curious young son. Fatima Ezzarha, who had her hands full multi-tasking the entire time we were there, was so calm and helpful - she made us feel like we were the only and most important guests in the hotel. We've stayed at many riads in Marrakech and the breakfast is stunning and absolutely unrivaled. We will definitely be back!
Stayed 1 night in Jan 2026

6/10 Okay

flavia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked a family room at Riad Karmela and they sent me to riad Karmela princess instead which is their sister property across the alleyway. They didn’t explain why and it was out last day in Marrakesh so we didn’t have time to deal with it and accepted the room. The room was spacious and clean but it had a horrible sewer smell coming from the bathroom. Breakfast buffet was surprisingly really good. Besides the horrible smell at the room the main issue with this property was its location. At night we had a really hard time going back to the riad because 4 of the main gates at the Medina were closed. We have stayed at a different part of the Medina and never had this issue. This part of the Medina felt a little more empty and unsafe. When we were trying to go back to our hotel after running into so many closed gates we ended up falling for one of the scams of a “friendly local” showing you the way back. He did show us the way but became aggressive and started yelling demanding money. Glad we only stayed in this area for one night.
Stayed 1 night in Jan 2026

10/10 Excellent

Sagar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. We reached around midnight after a long drive through a storm. After check in, staff offered refreshing tea and dinner and did not charge us. The staff provided fresh fruits, dates and nuts and several water bottles daily. Breakfast was good but same every day.
Stayed 4 nights in Dec 2025

10/10 Excellent

Nachau, Hayes

Liked: Cleanliness, amenities, property conditions & facilities
Riad Karmela – A place that truly looks after you I stayed at Riad Karmela during my time in Marrakech and couldn’t have chosen a better base. From arrival to departure, I felt genuinely cared for — not as a booking, but as a person. The staff are exceptional: warm, attentive, and quietly present without ever being intrusive. I travelled solo and felt safe, relaxed, and supported at all times. A special mention must go to Fatima, the manager. She is outstanding. She upgraded my room without me asking, regularly checked in on me, offered coffee with genuine kindness, and made sure every detail of my stay ran smoothly. Her professionalism and warmth set the tone for the entire riad. Airport transfers were seamless, and both the driver and the young staff member who assisted me were respectful, reliable, and caring. It says a lot about a place when every member of the team carries themselves with pride. The riad itself is beautiful, peaceful, and perfectly located. After the energy of the Medina, returning here felt like exhaling. Riad Karmela isn’t just somewhere you stay — it’s somewhere you’re looked after. I would highly recommend it to anyone visiting Marrakech, especially solo travellers. I will definitely return.
Stayed 3 nights in Dec 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Karmela was an excellent choice for our Marrakech stay. Right in the centre of the medina so an easy walk to all the main souks and sights. Our room was clean, breakfast was tasty and all the staff were super helpful - would stay here again if we are ever back in Marrakech.
Stayed 4 nights in Dec 2025

8/10 Good

Divyakaran

Stayed 1 night in Nov 2025

10/10 Excellent

mostafa

Ghh
Stayed 4 nights in Nov 2025

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic. The customer service was wonderful, friendly and very helpful. Location was spot on, in the heart of the souk. Highly recommended.
Stayed 5 nights in Nov 2025

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Marrakech. Real Riad experience. Great food and service.
Stayed 3 nights in Oct 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very kind and settling after the craziness of the markets. Room was comfortable and clean. Dinner was a little over-priced but quite good. We had an early morning departure and they did their best to make sure we had some breakfast before we left.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christine, New Mill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A peaceful oasis in the middle of the chaos that is Marrakesh. Cannot praise the staff enough, always polite and helpful, couldn’t do enough to ensure a good stay.
Stayed 4 nights in Oct 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Stayed 2 nights in Aug 2025

10/10 Excellent

Desmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely accessable and helpful. Amine, Jemela, Majid, Bushra, Fatima, Hakim, just to name a few. Fresh fruits to your room daily, ask and its yours. Couldnt ask for a better service.
Stayed 5 nights in Aug 2025

6/10 Okay

Raquel

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Reataurant in hotel only place easy enough to get to especially at night (going out, since no tuk tuks or taxis could come in all the way), and food average. I think the complication getting taxis is enough to not stay there again. Room looks authentic which i wanted, but felt a little worn and didnt feel the cleanest (hair in bathroom and rug?). Bed nice. Door has huge opening so all talking and noise is right there and kept me up. But door looked cool and authentic, which was good at least. Air con had hard time keeping cool with summer heat. Staff were nice and helpful. Overall good experience. Sometimes walking back to place alone i was harassed and that wasnt nice. Maybe normal i dont know. Maybe same in all areas. Close to market and shopping. Massage was good.
Stayed 2 nights in Aug 2025

10/10 Excellent

DANIELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely place in marrakesh
Stayed 3 nights in Aug 2025

8/10 Good

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riad Karmela property immerses you in the enchanting atmosphere of old Morocco. However, I found its location to be somewhat inconvenient. It is situated in the heart of the Medina market, which can be overwhelming when trying to find transportation, as no cars can enter the area. The service and the hotel workers at the Riad were outstanding.
Stayed 3 nights in Jul 2025

8/10 Good

Tugba

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff were very hospitable and welcoming. The location was very convenient - walkable to most hot spots. Could’ve done with cleaner rooms, especially the bathroom inc towels, otherwise all good.
Stayed 5 nights in Jul 2025

10/10 Excellent

Dimple

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, the staff was so hospitable and lovely. Everyone was kind, helpful and competent. We had an issue with ants or some tiny bugs in our bathroom (also almost 40° C weather) and they made sure to take care of it and make sure we were comfortable. It is a beautiful, centrally located, very Instagram worthy Riad.
Stayed 3 nights in Jul 2025

10/10 Excellent

Dilenys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Riad Karmela was an unique marrakech's experience, the staff very friendly and available to help all the time.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jaime, Sanford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best customer services. The staff is ready to help you
Stayed 5 nights in Jun 2025