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Raffles Makkah Palace

5.0 star property

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Photo gallery for Raffles Makkah Palace

Exterior
Property video
Panoramic Suite, 1 Bedroom (Kaaba View)
Exterior
Premium bedding, minibar, in-room safe, individually decorated

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
King Abdul Aziz Endowment, PO Box 1281, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪2 min walk‬
  • Place, The Clock Towers
    ‪2 min walk‬
  • Place, Kaaba
    ‪6 min walk‬

Room options

View all photos for Superior Suite, 1 Bedroom, City View

Superior Suite, 1 Bedroom, City View

Superior Suite, 1 Bedroom, City View

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 2 Bedrooms, City View

Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms, City View

  • 120 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed

View all photos for Royal Suite, 2 Bedrooms (Partial Kaaba View)

Royal Suite, 2 Bedrooms (Partial Kaaba View)

Royal Suite, 2 Bedrooms (Partial Kaaba View)

  • 160 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, individually decorated

Signature Suite, 1 Bedroom, City View

  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Bedroom (Partial Kaaba View)

Deluxe Suite, 1 Bedroom (Partial Kaaba View)

Deluxe Suite, 1 Bedroom (Partial Kaaba View)

  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Signature Suite, 1 Bedroom (Haram View)

Premium bedding, minibar, in-room safe, individually decorated

Signature Suite, 1 Bedroom (Haram View)

  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Panoramic Suite, 1 Bedroom (Kaaba View)

Panoramic Suite, 1 Bedroom (Kaaba View)

Panoramic Suite, 1 Bedroom (Kaaba View)

  • 120 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Signature Suite, 1 Bedroom (Partial Kaaba View)

Signature Suite, 1 Bedroom (Partial Kaaba View)

Signature Suite, 1 Bedroom (Partial Kaaba View)

  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Presidential Suite, 2 Bedrooms (Haram View)

Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms (Haram View)

10.0 out of 10
Exceptional
(1 review)
  • 120 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Single Beds

View all photos for Signature Villa, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Signature Villa, 1 King Bed

  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Raffles Makkah Palace

This smoke-free hotel features 2 restaurants, a full-service spa, and a health club. WiFi in public areas is free. Other amenities include 2 coffee shops/cafes, a snack bar/deli, and coffee/tea in a common area. Private bathrooms are not ensuite and housekeeping is available on request.
Raffles Makkah Palace offers 226 air-conditioned accommodations with DVD players and minibars. These individually decorated and furnished accommodations have separate dining areas and include desk chairs and dining tables. Beds feature premium bedding. 42-inch LED televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Makkah hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include safes and complimentary newspapers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.
Raffles Spa has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

During your stay at Raffles Makkah Palace, you're just a quick walk from Great Mosque of Makkah. You'll find features like free WiFi in public areas, plus 2 restaurants and 2 coffee shops/cafes.
  • Free WiFi (speed: 50+ Mbps)
  • Dining options include 2 restaurants and 2 coffee shops/cafes
  • Buffet breakfast served daily for a fee
  • Indulge with reflexology, body treatments, or body wraps at Raffles Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Steps from Great Mosque of Makkah and The Clock Towers
There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. WiFi is free in public spaces. Raffles Makkah Palace offers its guests a full-service spa and a health club. Spa services, a terrace, and multilingual staff are also featured at the luxury Raffles Makkah Palace. You'll have access to the health club at a partner property. A complete renovation of Raffles Makkah Palace was completed in December 2024.

This 5-star Makkah hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
Al Qasr - This buffet restaurant serves breakfast, lunch, and dinner. Open 24 hours.
Al Majlis (Laventine) - This fine-dining restaurant serves lunch and dinner. Open daily.
Narjes Tea Lounge - This coffee shop serves breakfast, brunch, dinner, and light fare. Open 24 hours. Open daily.
The Creamery - This coffee shop serves brunch, lunch, dinner, and light fare. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 130 for adults and SAR 65 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Al Majlis (Laventine)
  • Al Qasr
  • Narjes Tea Lounge
  • The Creamery

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Shopping centre
  • TV in common areas

Family friendly

  • Dining table
  • DVD player
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Braille/raised signage
  • Lift (183 centimetre wide door)
  • Smooth flooring in room
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 20 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - December 2024
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Detached private bathroom
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 4:30 PM
Early check-in subject to availability
Early check-in fee: SAR 250
Contactless check-in available
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before 2:00 PM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in begins at 4 PM, with the exception being during Ramadan when check-in is not available until 6 PM.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Raffles Makkah Palace

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 1000.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 130 for adults and SAR 65 for children
  • Early check-in fee: SAR 250 (subject to availability)
  • Rollaway bed fee: SAR 1000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 10007941
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Raffles Makkah Palace.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Makkah Palace
Makkah Raffles
Makkah Raffles Palace
Raffles Makkah
Raffles Makkah Palace
Raffles Makkah Palace Hotel
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca
Raffles Palace
Raffles Palace Makkah
Raffles Makkah Palace Mecca
Raffles Makkah Palace Hotel
Raffles Makkah Palace Makkah
Raffles Makkah Palace Hotel Makkah

Raffles Makkah Palace Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 423 out of 569 reviews
Rating 8 - Good. 95 out of 569 reviews
Rating 6 - Okay. 19 out of 569 reviews
Rating 4 - Poor. 14 out of 569 reviews
Rating 2 - Terrible. 18 out of 569 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, amenities
Very clean and nice hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Afzal

Travelled with family
Liked: Cleanliness
V luxurious and best location ! I would recommend wholeheartedly
Stayed 2 nights in Nov 2025

10/10 Excellent

Abdallah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely one of the best hotel stays we've ever had. And we've be traveling for almost 24 years now.
Stayed 1 night in Dec 2025

10/10 Excellent

Tariq, Morgantown

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Nov 2025

10/10 Excellent

Rabia

Liked: Cleanliness, property conditions & facilities
We just checked out after 3 days at the Raffles Hotel and cannot recommend it enough for a stay. We brought my elderly parents and the comfort of the rooms, the delicious breakfast buffet, and daily tea service, hearing the adhan in our rooms and easy access thru p2 allowing them easy access to the haram was unmatched. This was the most memorable umrah as we came on one of the busiest months and returning to the hotel suite made the entire trip easy and memorable. The staff went out of their way and inshallah cannot wait to return.
Stayed 3 nights in Nov 2025

10/10 Excellent

Mehmoodur

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean rooms. Nice staff. Fast elevators. Great breakfast buffet.
Stayed 3 nights in Nov 2025

2/10 Terrible

Bassam

Liked: Cleanliness, staff & service, amenities
Rooms one of them ok and 2 rooms not to the standard Al though the rate is the same
Stayed 2 nights in Nov 2025

10/10 Excellent

Imane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms Staff excellent Shops nearby
Stayed 2 nights in Nov 2025

10/10 Excellent

Taiye

Liked: Cleanliness, amenities, property conditions & facilities
I love this hotel! People and services was the best !!!! It’s feels like home will be coming back insha Allah ameen
Stayed 3 nights in Nov 2025

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Anisuzzaman, Beverly Hills

Liked: Cleanliness, amenities, property conditions & facilities
It was wonderful as always . Being in the holy place hotel should provide zam zam water for the room guest . Front desk staff needs to be more friendly and professional. House keeping and rest of the staff are really friendly and helpful . Room needs some upgrading
Stayed 3 nights in Oct 2025

10/10 Excellent

salman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel to stay in the whole of Saudi Arabia
Stayed 2 nights in Oct 2025

10/10 Excellent

Ayesha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Amazing hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Halima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Words cannot describe the excellent service we received..super impressed the warmth, care, personalised service and professionalism across all staff is world class. It was our first time doing Umrah ..you made sure our stay is peaceful for us to concentrate on our Ibadah..Team Raffles Makkah you are forever in our prayers ...thank you may Allah reward you all with success dunya wal akhera...keep it up and see you next time inshaAllah ..
Stayed 4 nights in Oct 2025

10/10 Excellent

Renee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, with clean rooms, friendly staff and lots of options at breakfast. Would high recommend!
Stayed 4 nights in Oct 2025

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely outstanding hotel! Definitely a palace. Staff was above wonderful. Dining was delicious. We had breakfast and dinner at the hotel. Easy walk to the Kaaba. I am definitely planning on coming back her when I am in Makkah during Hajj.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Mohammad A, Safat

Stayed 1 night in Sep 2025

10/10 Excellent

Aqeel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Hossam Mostafa, new york

Travelled with family, Travelled with family and small children
Liked: Amenities
Great for family
Stayed 1 night in Sep 2025

8/10 Good

Oluwakayode

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Maali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2025

8/10 Good

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Abdulrahman

Stayed 1 night in Jul 2025

10/10 Excellent

Haytham

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Jun 2025