6/10 Okay
Ritu
Travelled with partner
4 May 2025
Disliked: Staff & service, property conditions & facilities
Non existence service or regard for your particular situation. While booking I did not realise that this winery could have rooms on higher levels too, the website does not mention that the rooms can be on higher floor with no access to lift. We had to drag our bags to the first floor and it was not something I wanted to do. But there was no other option or even empathy shown to understand that the knee injury could be aggravated. It’s an old building which has its own charm but the staircase is horrendous if you have bags. You go to the reception, via the restaurant, 3 stairs down then 3 stairs up and then via lounge you reach the horribly lit horrendous staircase. There were lots of cleaners who saw us struggling with the bags but just didn’t exchange an eye contact lest they got to help. I could have paid for a bell service if only they had one. Just bad inexperienced receptionist with long nails spoilt my mood and experience. I would have loved to have dinner at the restaurant but just didn’t want to engage with uncouth lady at the reception.
Ritu
Stayed 1 night in May 2025