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Hotel Grand Chancellor Melbourne

4.0 star property

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Photo gallery for Hotel Grand Chancellor Melbourne

Exterior
Superior Queen Room
Premier King Room
Reception
Premier King Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
131-137 Lonsdale Street, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪5 min walk‬
  • Place, Princess Theatre
    ‪5 min walk‬
  • Place, Bourke Street Mall
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪24 min drive‬

Room options

View all photos for Premier King Room

Premier King Room

Premier King Room

8.6 out of 10
Excellent
(40 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic King Room

Classic King Room

Classic King Room

8.6 out of 10
Excellent
(90 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Queen Room

Superior Queen Room

Superior Queen Room

9.0 out of 10
Wonderful
(21 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

8.2 out of 10
Very good
(18 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Queen Room

Classic Queen Room

Classic Queen Room

9.0 out of 10
Wonderful
(162 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel Grand Chancellor Melbourne

Family-friendly hotel with 2 restaurants, 6-minute walk to Melbourne Central
Along with 2 restaurants, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, valet parking, and 24-hour room service.
Hotel Grand Chancellor Melbourne offers 160 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. LCD televisions come with premium digital channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the pool at Hotel Grand Chancellor Melbourne. During your stay, you're just a quick walk from Melbourne Central. Features include free WiFi in public areas, plus 2 restaurants and a bar.
  • Free WiFi (speed: 50+ Mbps)
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served weekdays for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Guests have great things to say about the helpful staff and the pool
  • Within a 10-minute walk of Melbourne Central and Collins Street
There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center, 6 meeting rooms, and limo/town car service are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5382 square feet (500 square meters) and includes a conference center. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the family-friendly Hotel Grand Chancellor Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Melbourne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 10:00 AM.
Footlights - This restaurant serves breakfast only.
Encore Cafe and Bar - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 45 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 34 for adults and AUD 17 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Encore Cafe and Bar
  • Footlights

Things to do

  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (5,382 square foot of space)

Accessibility

  • Lift

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 0-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 1.2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 34 for adults and AUD 17 for children
  • Covered valet parking fee: AUD 45 per day (in/out privileges)
  • Rollaway bed fee: AUD 55 per day
  • Credit card charges are subject to a surcharge of 1.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor Melbourne
Hotel Grand Chancellor Melbourne
Melbourne Grand Chancellor
Melbourne Grand Chancellor Hotel
Grand Chancellor Hotel Melbourne
Grand Chancellor Melbourne Hotel Melbourne
Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel
Hotel Grand Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel Melbourne

Hotel Grand Chancellor Melbourne Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 662 out of 1326 reviews
Rating 8 - Good. 449 out of 1326 reviews
Rating 6 - Okay. 140 out of 1326 reviews
Rating 4 - Poor. 43 out of 1326 reviews
Rating 2 - Terrible. 32 out of 1326 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Timothy

Stayed 3 nights in Nov 2025

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely and everything was ok, except for the food, it was terrible, we order breakfast in the room and everything was not good to eat, the only good thing was the coffee - then we had food in downstairs bar, after coming back from being out and the beef stroganoff was tough and chewy
Stayed 3 nights in Nov 2025

2/10 Terrible

Dan

Stayed 2 nights in Nov 2025

8/10 Good

Billy

Stayed 3 nights in Nov 2025

10/10 Excellent

Mary

Stayed 1 night in Nov 2025

8/10 Good

NICOLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for walkability, good size room (superior queen) and friendly staff. Thanks team! We did not try breakfast or room service during our 2 night stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Stayed 1 night in Oct 2025

10/10 Excellent

Jacki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless room. Friendly staff. Good location.
Stayed 1 night in Nov 2025

6/10 Okay

Jennifer

Liked: Cleanliness
Room was nice with a street view but traffic noise a problem at night
Stayed 1 night in Oct 2025

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, property conditions & facilities
Spacious clean room in the heart of the CBD
Stayed 5 nights in Oct 2025

2/10 Terrible

Daniel

Liked: Cleanliness, amenities
Disliked: Staff & service
Rip you off for breakfast and parking tell you it’s a certain price then when you check out it’s extra they let you use you $100 bond they have intentions of getting from the start never again
Stayed 1 night in Oct 2025

8/10 Good

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only fault was no full length mirror
Stayed 1 night in Oct 2025

10/10 Excellent

Carl, St Albans Park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, buffet brrakfast was great. Staff friendly. Room was clean and comfy, but shower was terrible.
Stayed 1 night in Oct 2025

8/10 Good

Sean

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great service overall, made to feel welcome.
Stayed 1 night in Oct 2025

10/10 Excellent

Suzie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were really helpful, the room was lovely, the breakfast was great and the beds comfortable. Our only problem was that there was only 1 lift running due to construction. It was only really a problem on our last morning, when we were trying to get down to breakfast, and the lift was bypassing us, then really full and we had to wait 20 minutes before just cramming into a really full lift, as we'd already waited for another full lift to go past.
Stayed 2 nights in Oct 2025

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location to the CBD and shops
Stayed 1 night in Oct 2025

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025

8/10 Good

GERARD, Winter Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location close to tram to get to everything hotel a bit outdated needs some work done inside to bring it up to top standard and underground Carpark is a nightmare if you struggle with very tight turns
Stayed 1 night in Oct 2025

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great the Staff were wonderful rooms was good.. The Restaurant Food was very nice only thing missing was a Ramp to either walk on or getting a wheelchair to be able to go in the front doors. Would definitely recommend and we would book again
Stayed 7 nights in Oct 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value Great Location

Meal in restaurant was lovely. Breakfast great as well. Staff very courteous. I would recommend and definitely stay again. Its not the Ritz but its definitely all that you need.
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen, Eltham

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Wayne

Stayed 2 nights in Oct 2025

8/10 Good

Alana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room very clean, great Brekky however, only one available lift which was insufficient due to number of guests. Very long waits. Also pool wasn’t available due to works being undertaken. Once these issues sorted, it will be amazing, great central location & would recommend.
Stayed 1 night in Oct 2025

8/10 Good

Rejoice

Liked: Cleanliness, staff & service, amenities
The staff was excellent, caring and helpful.
Stayed 1 night in Oct 2025

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was great except only one lift was working but would stop and start by itself. The air conditioning didn’t work properly it would only blow cold air all night .
Stayed 1 night in Oct 2025