4/10 Poor
Alastair
26 Sept 2025
After a wonderful visit last month, I decided that the Savoy would be my forever hotel in Melbourne. Nice vibe, excellent accommodation, great for trams, trains, and the airport.
Unfortunately this week's return stay ended with a sour taste, and I'm not sure I will ever go back.
Why? After an excellent day out on Wednesday, I decided to have a quick drink in the hotel bar before bed. But there were no staff serving on the bar. So I waited, for quite a while. Still no staff. Eventually, I ducked round behind the bar, to see if I could get someone's attention. Nobody there. Heading for reception to ask whether the bar was already shut, I was reprimanded by one of the reception staff for going behind the bar. No apology for the lack of service, just a reprimand. At that same moment, both bar staff reappeared from wherever they had been.
Lesson? If you don't want guests going behind the bar to seek service, put up a sign that directs them to seek help at reception when the bar staff are otherwise engaged.
Alastair
Stayed 2 nights in Sep 2025
























