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Times Square West Hotel, BW Signature Collection

2.5 star property

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Standard Room, 1 King Bed, Non Smoking (View)
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
548 W 48th Street, New York, NY, 10036
  • Place, Intrepid Sea, Air and Space Museum
    ‪5 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, City View

Standard Room, 2 Double Beds, Non Smoking, City View

Standard Room, 2 Double Beds, Non Smoking, City View

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking (View)

Standard Room, 1 King Bed, Non Smoking (View)

Standard Room, 1 King Bed, Non Smoking (View)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking, Bathtub

Standard Room, 2 Single Beds, Non Smoking, Bathtub

Standard Room, 2 Single Beds, Non Smoking, Bathtub

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Times Square West Hotel, BW Signature Collection

A 24-hour front desk, express check-out, and a TV in a common area are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a front-desk safe, ATM/banking services, and multilingual staff assistance are onsite.
Times Square West Hotel, BW Signature Collection offers 89 accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers and complimentary toiletries.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Our customers tell us they can't get enough of Times Square West Hotel, BW Signature Collection's great location. During your stay, you're just a quick walk from Manhattan Cruise Terminal. You'll find features like free breakfast and free WiFi in public areas.
  • Free continental breakfast served daily
  • Free WiFi
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Guests have good things to say about the accommodations for the cleanliness and overall comfort
  • Within a 15-minute walk of Manhattan Cruise Terminal and Times Square
Free breakfast is served daily. Public spaces have free WiFi. Times Square West Hotel, BW Signature Collection also features multilingual staff, express check-out, and a front-desk safe.

This New York hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Times Square West Hotel, BW Signature Collection.

Property is also known as

Comfort Inn Hotel Midtown West
Comfort Inn Midtown West
Midtown West Comfort Inn
Central Park West Comfort Inn
Comfort Inn Central Park West Hotel New York City
Comfort Inn New York City
New York City Comfort Inn
Comfort Inn Midtown West Hotel

Times Square West Hotel, BW Signature Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 659 out of 1818 reviews
Rating 8 - Good. 575 out of 1818 reviews
Rating 6 - Okay. 345 out of 1818 reviews
Rating 4 - Poor. 124 out of 1818 reviews
Rating 2 - Terrible. 115 out of 1818 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Zizhao

Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
⭐️⭐️⭐️⭐️⭐️ Wonderful stay — clean, comfortable, and incredibly accommodating I really enjoyed my stay at the Times Square Center Hotel. The hotel was very clean, well maintained, and comfortable, and the entire staff was consistently friendly and welcoming. Due to a canceled flight, I had to unexpectedly extend my stay, and the staff could not have been more accommodating or understanding during what could have been a stressful situation. That kindness truly made a difference. The continental breakfast was great, with a nice variety of options each morning. One of my favorite aspects of the hotel was the lobby and dining area — it felt spacious, relaxed, and never overly crowded. Compared to the neighboring Holiday Inn, it was noticeably calmer and more comfortable, which I really appreciated after long days in the city. Overall, this was a fantastic experience, and I would absolutely stay here again on future trips to New York. Highly recommended.
Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
⭐️⭐️⭐️⭐️⭐️ Wonderful stay — clean, comfortable, and incredibly accommodating I really enjoyed my stay at the Times Square Center Hotel. The hotel was very clean, well maintained, and comfortable, and the entire staff was consistently friendly and welcoming. Due to a canceled flight, I had to unexpectedly extend my stay, and the staff could not have been more accommodating or understanding during what could have been a stressful situation. That kindness truly made a difference. The continental breakfast was great, with a nice variety of options each morning. One of my favorite aspects of the hotel was the lobby and dining area — it felt spacious, relaxed, and never overly crowded. Compared to the neighboring Holiday Inn, it was noticeably calmer and more comfortable, which I really appreciated after long days in the city. Overall, this was a fantastic experience, and I would absolutely stay here again on future trips to New York. Highly recommended.
Stayed 7 nights in Jan 2026

10/10 Excellent

Ikenna

Liked: Cleanliness, staff & service, amenities
Nice Room
Stayed 2 nights in Jan 2026

4/10 Poor

Sofia

Stayed 8 nights in Jan 2026

4/10 Poor

Jeremy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Old room, shower doesn’t work, and basic amenities are nonexistent
Stayed 1 night in Jan 2026

10/10 Excellent

Lan

Liked: Cleanliness, amenities, property conditions & facilities
We booked three rooms for our group for an overnight stay due to a fight cancellation. We were so impressed with the hotel location the facility considering the price is so affordable. The staff was really courageous, letting us store our luggage prior to checking in time and also help us with directions to the local area. We will definitely stay here again when we visit New York.
Stayed 1 night in Jan 2026

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay overall. The staff were friendly and the service was efficient from start to finish. The hotel’s location was quiet yet ideal for getting around, which made it easy to relax while still being close to everything I needed. Breakfast was good with a nice choice. The only downside was that the rooms were on the smaller side, but for a short stay it wasn’t a major issue.
Stayed 4 nights in Dec 2025

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, renovated room. Helpful staff. Good location!
Stayed 3 nights in Jan 2026

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities
Spotless róom Courteous staff
Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Thank You so much for a great stay! I really enjoyed my stay very much. The staff was also so freindly and helpful. My flight was cancelled due to the snow storm and I was forced to extend my stay two nights but they were very helpful and accommodating. I also love their lobby and breakfast area as it wasn't super crowded. My room was very clean, warm and not noisy at all which was so nice. I'll be back soon! Thank You!
Stayed 1 night in Jan 2026

10/10 Excellent

Crystal

It is good I like it when you go for Thomas clean this is everything and you know the service is it it's okay
Stayed 2 nights in Jan 2026

4/10 Poor

Thomas

Stayed 2 nights in Jan 2026

2/10 Terrible

Thomas

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was rude and complete disappointment in customer service. I don’t recommend this hotel for a budget motel. It’s a cheap imitation and that’s saying a lot. The staff needs to be trained. My customer service from the very beginning absolute abysmal.
Stayed 1 night in Jan 2026

10/10 Excellent

Oscar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2025

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location and welcoming staff. Room was clean and had just what you needed for an overnight stay. The hotel held our bags after we checked out so we could go to a show. I would definitely stay again!
Stayed 1 night in Jan 2026

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

June, spokane

Liked: Cleanliness, amenities, property conditions & facilities
Room is very clean, carpet looks like it should be replaced. The toilet wouldn’t flush-I took the lid off and fixed it! And the sink drain is very slow. The front desk guy, Eric was very nice and directed us to a good pizza spot.
Stayed 1 night in Jan 2026

10/10 Excellent

Walida

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, property conditions & facilities
clean room everything we needed
Stayed 5 nights in Jan 2026

8/10 Good

Suresh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, was also affordable. Time square and most theater halls are within walking distance. The rooms are small but comfortable and suffice for sightseeing. We had an enjoyable stay here and would book here again if returning to NY.
Stayed 9 nights in Jun 2025

6/10 Okay

Ancy

Stayed 1 night in Dec 2025

6/10 Okay

Elane

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
When we arrive, we didn't get a happy greeting and then when we got to the room, we just knew that it was large enough to host some guess if they were to come over. It looks like we have to take it to the hallway that's how small the rooms were. We stayed at other Comfort Inns and they had room in there, but this was our first New Year's Eve close to Time Square, but we were in NEW YORK they do nothing small but now I see different. We will not be back to this hotel, but you wouldn't worry about me you have other that might have love it there but not ME. Have a HAPPY NEW YEAR
Stayed 1 night in Dec 2025

10/10 Excellent

Nelsys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was to hot. The heater was always on.
Stayed 4 nights in Dec 2025

6/10 Okay

ARSENIO

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was too small. No netflix cable. No parking whatsoever. The only good thing was breakfast.
Stayed 1 night in Dec 2025