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Hacienda Xcanatun, Angsana Heritage Collection

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2 bars/lounges, swim-up bar, poolside bar
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Couples treatment room(s), steam room, body treatments, aromatherapy
2 bars/lounges, swim-up bar, poolside bar
Couples treatment room(s), steam room, body treatments, aromatherapy

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Calle 20 s/n, Mérida, YUC, 97302
  • Place, GNP Insurance Forum
    ‪3 min drive‬
  • Place, The Harbor Lifestyle Mall
    ‪5 min drive‬
  • Place, U.S. Consulate General Mérida
    ‪6 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪30 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Naj Junior Suite-King

A modern bedroom with a large bed, a desk, and a balcony with plants.

Naj Junior Suite-King

  • Sleeps 3
  • Free Wi-Fi

View all photos for Sayab Governor Suite - King

A yellow-walled room with a large bathtub, wicker chairs, and a wooden floor.

Sayab Governor Suite - King

  • Sleeps 3
  • Free Wi-Fi

View all photos for Kij Master Suite - King

Kij Master Suite - King

Kij Master Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Sayab Governor Suite - King

Sayab Governor Suite - King

Sayab Governor Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 129 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Yaab Ambassador Suite - King

Yaab Ambassador Suite - King

Yaab Ambassador Suite - King

  • Garden view
  • 105 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Sayab Governor Suite - King

Living area

Sayab Governor Suite - King

  • Sleeps 2
  • Free Wi-Fi

View all photos for Xcanatun Pool Suite

Xcanatun Pool Suite

Xcanatun Pool Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 189 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Naj Junior Suite - King

Naj Junior Suite - King

Naj Junior Suite - King

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Naj Junior Suite - Double

Naj Junior Suite - Double

Naj Junior Suite - Double

9.6 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Itza Plunge Pool Suite - King

Itza Plunge Pool Suite - King | View from room

Itza Plunge Pool Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hacienda Xcanatun, Angsana Heritage Collection

2 restaurants, 3 outdoor pools, and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
Hacienda Xcanatun, Angsana Heritage Collection offers 54 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch LED televisions come with premium satellite channels and first-run movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a fitness center.
Angsana Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Hacienda Xcanatun, Angsana Heritage Collection. During your stay, you'll be close to GNP Insurance Forum. Features include free WiFi in public areas and free valet parking, plus 3 outdoor pools. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free valet parking
  • Drinking and dining options include 2 restaurants, a swim-up bar, and a poolside bar
  • Breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Treat yourself to aromatherapy, body scrubs, or massages at Angsana Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 4-minute drive from GNP Insurance Forum and 5 minutes from Yucatán Siglo XXI Convention Center
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hacienda Xcanatun, Angsana Heritage Collection offers its guests 3 outdoor swimming pools and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Hacienda Xcanatun, Angsana Heritage Collection. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

This Colonial Mérida hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 7:00 AM to 11:30 AM.
Hacienda Xcanatun, Angsana Heritage Collection has 2 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: USD 27 to 40 for adults and USD 20 to 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym

Family friendly

  • 3 outdoor pools
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Visual fire alarm

More

  • Banquet hall
  • Colonial architecture
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable/satellite channels
  • First-run films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Outside food is not permitted on the premises.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 64.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 1 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 27 to 40 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 30 per pet, per night
  • Rollaway bed fee: USD 64.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hacienda Xcanatun, Angsana Heritage Collection offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hacienda Xcanatun, Angsana Heritage Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 425 out of 531 reviews
Rating 8 - Good. 58 out of 531 reviews
Rating 6 - Okay. 19 out of 531 reviews
Rating 4 - Poor. 17 out of 531 reviews
Rating 2 - Terrible. 12 out of 531 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay. The pool, restaurant, and gym were all amazing. The staff was very helpful and courteous. Rooms were large, comfortable, and the bathrooms were terrific.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great internet throughout the property, staff is excellent, friendly and very helpful.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and the grounds are lovely.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here.
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Kimberly

Our stay was absolutely amazing! The property is stunning, the rooms are beautiful, the beds are super comfortable, and the amenities are fantastic. The staff are so friendly and helpful, and the food is also great (both in the restaurant and pool bar). My husband and I also got massages and that was the best experience. There is also a great churrro and helado place within walking distance and that did not disappoint. 😉
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jan

Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and the staff very friendly and helpful. The grounds are peaceful and well kept. A little oasis in Meriida
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

sjoerd

Liked: Cleanliness, staff & service, amenities
Absolutely everything about this property stood out.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Dipanwita

Liked: Cleanliness, property conditions & facilities
Beautiful room and property. Great food. Very peaceful and staff are friendly and accommodating.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

MARCELLA

Liked: Cleanliness, amenities, property conditions & facilities
Great experience, we had an upgrade room with jacuzzi and privacy. The food and the service at the restaurant is excellent. The Hacienda is beautiful, we are coming back soon! 😃
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Kineret

Liked: Cleanliness, staff & service, amenities
Beautiful place, amazing service. Our room was maybe the most beautiful room I had stayed. 2 swimming pools with great bars. We were lucky to be there on a night when they had a concert. The food at the restaurant was disappointing and expensive
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities
Beautiful sanctuary away from town, great place to relax after days of sightseeing. Waited a long time to get room at 4pm. The pool is amazing and water temperature is perfect. Food at restaurant very good. Spa is nice but very expensive
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Debra

Liked: Cleanliness, property conditions & facilities
Best hotel room I’ve ever had! From the hot tub to the fantastic bedding and the private patio… wish we could have stayed longer!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kristi

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property loved it just be aware they are growing and going through growing pains.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the ambience
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very amazing stay
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Jacobo

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel that captures the beauty of Merida.
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Zvi

Disliked: Staff & service
A real disappointment..while rooms are ok and spacious the service is the worst in Mexico and food is juat bad.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

federica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the hacienda it was perfect for a family trip with my 3 year old.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Room was great Outside terrace needs work Breakfast was NOT free or included Why not?
Stayed 5 nights in Jan 2026
Verified

4/10 Poor

andres

Liked: Cleanliness, amenities
The hotel is in construction of some future residences all over, and even though we got an upgrade on a great room, you could here in the pool and common areas the construction noise most of the day.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

AMARENDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property and staff members, would definitely want to visit again.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a beautiful property with excellent service and food. Great place to stay.
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. All helpful and most bilingual. Rooms were beautiful. Property was lovely. Walkway to rooms was a bit rocky and tough to navigate in heels. lol. Would recommend and would stay there again if in the area.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful, loved the trees the greenery, our bed was so comfortable. Waking up to the sound of the birds and nature. Staff is great ,definitely will be coming back.
Stayed 4 nights in Jul 2025