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NH Collection Mexico City Santa Fé

4.0 star property
VIP Access

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Photo gallery for NH Collection Mexico City Santa Fé

Lobby
Lobby
A modern hotel building with a glass facade, a prominent 'NH Collection Hotels' sign, and a well-maintained garden area in front.
A modern hotel entrance with a large red logo, a red mat with the hotel's name, and a glass facade in the background.
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Juan Salvador Agraz, 44, Mexico City, 05109
  • Place, Santa Fe Center Mall
    ‪7 min walk‬
  • Place, Parque La Mexicana
    ‪10 min walk‬
  • Place, Ciudad de los Ninos
    ‪15 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪59 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Premium Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Room (2 Double Beds)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Room (2 Double Beds)

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room (Extra Bed 2 Adults + 2 Children)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room (Extra Bed 2 Adults + 2 Children)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Extra Large)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room (Extra Large)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Extra Large with Extra Bed 3 Adults)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room (Extra Large with Extra Bed 3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Extra Bed 3 Adults)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Junior Suite (Extra Bed 3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with a large bed, two bedside lamps, a red armchair, and a small table with a vase of flowers.

Superior Room

9.2 out of 10
Wonderful
(32 reviews)
  • 30 sq m
  • Sleeps 2
  • Free Wi-Fi

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About this property

NH Collection Mexico City Santa Fé

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
NH Collection Mexico City Santa Fé offers 135 accommodations with minibars and espresso makers. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at NH Collection Mexico City Santa Fé. During your stay, you're just a quick walk from Santa Fe Center Mall. Enjoy features like free WiFi in public areas and a free manager's reception, plus a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at NH Collection Restaurant
  • Buffet breakfast served weekdays for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • 6 minutes by car from Paseo de la Reforma and 12 minutes from Auditorio Nacional
  • Cats and dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly NH Collection Mexico City Santa Fé. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Mexico City hotel is smoke free.

The hotel hosts a free manager's reception daily.
NH Collection Restaurant - This bar specializes in international cuisine and serves lunch and dinner.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (MXN 110 per day)
  • Limited on-site valet parking
  • Onsite parking includes off-street options

Food and drink

  • Weekday buffet breakfast available 6:30 AM to noon for a fee: MXN 440 to 485 for adults and MXN 440 to 485 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • NH Collection Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 690

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 630 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 440 to 485 for adults, and MXN 440 to 485 for children
  • Valet parking fee: MXN 110 per day
  • Pet fee: MXN 630 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 690 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

NH Collection Mexico City Santa Fé Hotel
NH Collection Mexico City Santa Fé Hotel
Hotel NH Collection Mexico City Santa Fé Mexico City
Mexico City NH Collection Mexico City Santa Fé Hotel
Hotel NH Collection Mexico City Santa Fé
NH Collection Mexico City Santa Fé Mexico City
Collection Fé Hotel
NH Santa Fe
Collection Fé

NH Collection Mexico City Santa Fé Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1002 reviews
Rating 8 - Good. 226 out of 1002 reviews
Rating 6 - Okay. 102 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 39 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Good location, great service and everything was clean.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities
Nice bed food
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Gerardo Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay especially due to the very friendly staff.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Linh

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful and accommodating staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

ADRIANA MEDELLIN

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff happily helped
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2026
Verified

8/10 Good

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, good hotel and service
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
had a great stay
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Judy

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, felt safe and staff was great!
Stayed 8 nights in May 2025
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Mar 2026
Verified

8/10 Good

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was nice , rooms were comfortable
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Itzia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the dollar. Beautiful facility with good dining, appreciated the dining hours and great service.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

KITZIA

Me
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Elsy

Liked: Cleanliness, property conditions & facilities
The overall stay was good, the staff was very courteous, and the rooms were clean. However, the breakfast did not vary during the 6 days we were there with the exception of two dishes that changed daily but were not properly kept warm. I would not recommend the breakfast there.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

jose Manuel

Liked: Cleanliness, amenities, property conditions & facilities
M
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Arnulfo

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and property, clean and spacious room.
Stayed 1 night in May 2025
Verified

6/10 Okay

Rosano

Liked: Staff & service
Hotel room
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Esmilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , near shopping and restaurants. Available parking . Excellent service
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Francisco Javier

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

jose Manuel

Liked: Cleanliness, amenities, property conditions & facilities
M
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent in their treatment, but the breakfast was a total disappointment, and not worth the extra $15 I paid: only green tea (no other kinds), the cheese was rather dry, no good vegetarian options for protein, etc., etc.
Stayed 1 night in Nov 2025

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