21 Sep 2023 by Guest Relations Manager
Cher Stéphane, merci d'avoir pris le temps de nous informer des difficultés que vous avez rencontrées. Nous sommes navrés que votre expérience n'ait pas été plus positive. Toute l'équipe sera mobilisée pour apporter des solutions aux points que vous évoquez. N'hésitez pas à réitérer l'expérience avec nous pour vous en assurer.
This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Not included
Shems Holiday Village & Aquapark is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Shems Holiday Village & Aquapark, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive resort also offers a free kid's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. This 3.5-star Monastir resort is smoke free.
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Shems Holiday Village & Aquapark offers 630 air-conditioned accommodations with minibars and a hairdryer. Rooms open to balconies or patios. Beds feature premium bedding. Business-friendly amenities include desks, safes and telephones. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead, and complimentary toiletries. Housekeeping is provided on a daily basis.
L'amandier – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
L'espadon – This beachfront restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.
Le Bar – On-site bar. Open daily.
Room service is available.
A private beach and an outdoor tennis court are featured at the resort. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
