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Grand Cantalagua Hotel Morelia, BW Signature Collection

4.0 star property
VIP Access

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Photo gallery for Grand Cantalagua Hotel Morelia, BW Signature Collection

Lobby
Suite, 1 King Bed, Non Smoking
Outdoor pool, pool umbrellas, pool loungers
Breakfast, lunch, dinner served; international cuisine
Ballroom

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av Ventura Puente Esq Camelina, Morelia, MICH, 58070
  • Place, José María Morelos Theater
    ‪2 min walk‬
  • Place, Morelia Convention Center
    ‪3 min walk‬
  • Place, Benito Juarez Zoo
    ‪10 min walk‬
  • Airport, Morelia, Michoacán (MLM-General Francisco Mujica Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

K,NSMK,STND

  • Sleeps 2

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Non Smoking

Junior Suite, 2 Queen Beds, Non Smoking

Junior Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed, Non Smoking (Living Room)

Presidential Suite, 1 King Bed, Non Smoking (Living Room)

Presidential Suite, 1 King Bed, Non Smoking (Living Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(103 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

Executive Level Two Queen Suite

  • Sleeps 4

Executive Level Two Queen Room

  • Sleeps 2

Executive Level King Room

  • Sleeps 2

Executive Level King Suite

  • Sleeps 2

Standard Room,2 Queen Beds,Non Smoking

  • Sleeps 4

Qq, Nsmk, Stnd, Aircon

  • Sleeps 4

QQ,NSMK,HANDRM

  • Sleeps 4

Sk, Nsmk, Jrsuit, Sofab, Cabltv, 32Intv, Intrnt

  • Sleeps 2

King Suite-Non-Smoking

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 4

2 Queen Bed, Junior Suite, Non-Smoking

  • Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Non-Smoking

  • Sleeps 4

Sk, Nsmk, Exelvl, Presid, Living

  • Sleeps 2

Sk, Nsmk, Mastsu, Cabltv, 32Intv, Intrnt

  • Sleeps 2

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4.6 out of 5, Wonderful, 1,007 reviews
The price is €95
includes taxes & fees
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About this property

Grand Cantalagua Hotel Morelia, BW Signature Collection

Family-friendly hotel with an outdoor pool connected to the convention center in Morelia
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite.
Grand Cantalagua Hotel Morelia, BW Signature Collection offers 253 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Morelia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Grand Cantalagua Hotel Morelia, BW Signature Collection. During your stay, you'll be connected to the convention center, and just a quick walk from José María Morelos Theater. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at Camelinas
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes an outdoor tennis court, a gym, and tennis lessons
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from José María Morelos Theater and 4 minutes by foot from Morelia Convention Center
  • Train station drop-off shuttle service available for a fee
Grand Cantalagua Hotel Morelia, BW Signature Collection offers its guests an outdoor pool, an outdoor tennis court, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 0 square feet (0 square meters) and includes a conference center. Spa services, a terrace, and multilingual staff are also featured at the family-friendly Grand Cantalagua Hotel Morelia, BW Signature Collection. Parking is available for a fee.

This 4-star Morelia hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to noon.
Camelinas - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Lobby bar - This bar specializes in Mexican cuisine. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Train station drop-off shuttle (surcharge)
  • Parking on site (MXN 25 per stay)
  • Uncovered valet parking on site (MXN 25 per stay)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to noon for a fee: MXN 295 to 359 for adults and MXN 148 to 180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Camelinas
  • Lobby bar

Things to do

  • Children's club
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Tennis lessons

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 290.0 per day.
  • Cribs (infant beds) are available for MXN 200.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 295 to 359 for adults, and MXN 148 to 180 for children
  • Self parking fee: MXN 25 per stay
  • Uncovered valet parking fee: MXN 25 per stay
  • Crib (infant bed) fee: MXN 200.0 per day
  • Rollaway bed fee: MXN 290.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Gran Hotel Morelia
Best Western Morelia
Best Western Plus Gran Hotel
Best Western Plus Gran Hotel Morelia
Best Western Plus Gran Morelia
Best Western Plus Morelia
Gran Hotel Morelia
Hotel Best Western Morelia
Hotel Best Western Plus Morelia
Morelia Gran Hotel
Best Western Plus Gran Hotel Morelia
Grand Cantalagua Hotel Morelia BW Signature Collection
Grand Cantalagua Hotel Morelia, BW Signature Collection Hotel
Grand Cantalagua Hotel Morelia, BW Signature Collection Morelia

Grand Cantalagua Hotel Morelia, BW Signature Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1027 out of 1535 reviews
Rating 8 - Good. 328 out of 1535 reviews
Rating 6 - Okay. 104 out of 1535 reviews
Rating 4 - Poor. 40 out of 1535 reviews
Rating 2 - Terrible. 36 out of 1535 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff, food , safety l would definitely come back
Stayed 2 nights in Nov 2025

2/10 Terrible

Miguel

Stayed 2 nights in Nov 2025

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniella Castillo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Na
Stayed 1 night in Oct 2025

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free breakfast. Bar was good
Stayed 3 nights in Oct 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, location.
Stayed 2 nights in Oct 2025

8/10 Good

Ana

Stayed 2 nights in Oct 2025

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es excelente y lo ha mantenido ok. La TV del cuarto se regular. Y no tiene. Apps . El staff es muy atento en todo el hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Sergio Joel Perez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas opciones de alimento,
Stayed 2 nights in Sep 2025

10/10 Excellent

Liam

Stayed 4 nights in Oct 2025

10/10 Excellent

Sebastian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siento que el buffet puede mejorar tiene pocas opciones
Stayed 2 nights in Sep 2025

10/10 Excellent

Carlos, Seattle

Stayed 1 night in Oct 2025

10/10 Excellent

Eliud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable bed,clean,and good service
Stayed 2 nights in Oct 2025

10/10 Excellent

Clemen Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo el hotel, buenas instalaciones, el restaurante sirve comida muy rica y que no me causó problemas intestinales, accesibles con el manejo de maletas (aunque al inicio la perdieron), sábanas limpias, pero con baño sucio.
Stayed 2 nights in Sep 2025

6/10 Okay

Ofelia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Geovanni

Stayed 1 night in Sep 2025

6/10 Okay

Raul

Travelled with family
Liked: Staff & service
.
Stayed 1 night in Sep 2025

10/10 Excellent

CARLOS, Zamora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómodo accesible
Stayed 1 night in Sep 2025

10/10 Excellent

Oscar

Stayed 14 nights in Aug 2025

10/10 Excellent

Elias

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Clean and somewhat fancy
Stayed 1 night in Sep 2025

10/10 Excellent

VIOLETA, HIGHLAND

Stayed 4 nights in May 2025

10/10 Excellent

Samantha, MONTERREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy centrico. Las pizzas son súper deliciosas. El staff muy amable ❤️
Stayed 3 nights in Aug 2025

10/10 Excellent

Alvaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and accommodating would definitely stay there the next time that I’m in Morelia.
Stayed 7 nights in Aug 2025

2/10 Terrible

Gabriela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In this hotel the property is ok, but definitely they need a lot of customer service training. The only thing salvable of this stay is the person that check us in in both times. I had to ask for room to be clean, the bathtub wasnt clean at all, because I can seed the duty lines around the bathtub, ac needed to be fix, 2 towels for 3 people, food expensive and plain.
Stayed 1 night in Aug 2025

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer service an existent!!

We have stay couple times in this hotel, but out last experience was the worst. The room was not clean every day. Only the beds were made and trash taken out, floor was duty with the food that my daughter drop, and clean until I told the housekeeper. The ac wasn't working until I went to the front desk and ask for it to be fix. Every day they gave us two towels when we were 3 people in the room, so I had to ask for an extra towel every day. We bought some expensive pizzas which were supposed to be pepperoni and Hawaiian which it only literally had two tiny pieces of pineapple and a piece of ham. Working in the Hotel Industry we can see both faces of the hotel and the worst part was the customer service and the way they handle an issue that we had. At the end they send us like an offer because of the issue we had but it was meaning less to us because of the way they treated us specially because of the moment we were passing by. We stay for a total of 9 days, and a hotel is supposed to be home out of your home. They had an offer of $400 pesos for breakfast or lunch which I can tell you that the food is just plain, and no service from the waitress. My husband is a cheft so he definately knows about food and customer service and this place doent have it at all.
Stayed 8 nights in Aug 2025