2/10 Terrible
Alistair
Travelled with family
10 Aug 2025
Liked: Cleanliness
Disliked: Staff & service
A let down - really sorry
We arrived a little early and pushed out of check-in by fellow arrogant travellers who simply walked in front. Those on the desk seemed uninterested to address this and I'm wasn't about to create a scene, so had to wait.
We got off a 6 hour train journey at 13.15 and told we were unable to check in until 3. So very tired we were left hanging around for 2 hours.
We got to the room and found a rather small room and a very very small toilet. The room had no tea or coffee facilities and the Aircon didn't work, luckily it was only 32 degrees outside! (Sarcasm).
We addressed this at the front desk and was told it didn't work but were offered no solution. Other than a larger very noise floor fan. This did help a little but it was like having a aeroplane waiting to take off!
The toilet was tiny and very little space between toilet and shower. On the subject of shower, we had 3 of us in the small bedroom so 3x shower users which basically flooded the room as it had no curtain and was wide open.
We had hoped that the last hotel of our 5 nights was going to be the gem of the trip but turned out to be a total dud. Very disappointed.
Breakfast was ok however.
Other points. There is a fridge at the reception sells cold drinks but I'm diabetic and couldn't see any fizzy drinks that were sugar free other than water. Facilities really do lack. You are on the outskirts of the old town, and stachus tourist area which is very handy. So ideally situated.
Overall not a great stay.
Alistair
Stayed 1 night in Aug 2025