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Sarova Panafric Hotel, Nairobi Upper Hill

4.0 star property
VIP Access

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Photo gallery for Sarova Panafric Hotel, Nairobi Upper Hill

Outdoor pool, pool umbrellas
Property video
Property entrance
Studio Suite | Balcony view
Aerobics facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Junction of Kenyatta Ave and Valley Rd., Nairobi, Nairobi County, 00100
  • Place, Uhuru Park
    ‪5 min walk‬
  • Place, Nairobi Hospital
    ‪13 min walk‬
  • Place, Kenyatta International Convention Centre
    ‪18 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Queen Room - Premier

Executive Queen Room - Premier | View from room

Executive Queen Room - Premier

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Suite

Premium bedding, memory-foam beds, in-room safe, individually decorated

Signature Suite

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panafric Room

Premium bedding, memory-foam beds, in-room safe, individually decorated

Panafric Room

8.6 out of 10
Excellent
(4 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panafric Deluxe Queen Room

Panafric Deluxe Queen Room

Panafric Deluxe Queen Room

8.8 out of 10
Excellent
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Queen Room

Premium bedding, memory-foam beds, in-room safe, individually decorated

Executive Queen Room

  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panafric Deluxe Twin Room

Premium bedding, memory-foam beds, in-room safe, individually decorated

Panafric Deluxe Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Panafric Twin Room

Premium bedding, memory-foam beds, in-room safe, individually decorated

Panafric Twin Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

Sarova Panafric Hotel, Nairobi Upper Hill

2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
Sarova Panafric Hotel, Nairobi Upper Hill offers 176 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, bidets, and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Sarova Panafric Hotel, Nairobi Upper Hill. During your stay, you're just a quick walk from Uhuru Park. Enjoy features like free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi
  • Free valet parking and self parking
  • The 2 restaurants, poolside bar, and 2 bars/lounges offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, massages, or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Uhuru Park and Nairobi Gallery
  • Airport shuttle service available for a fee
Sarova Panafric Hotel, Nairobi Upper Hill offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A 24-hour business center and 6 meeting rooms are available. Event space at this hotel measures 2325 square feet (216 square meters) and includes conference space. The business-friendly Sarova Panafric Hotel, Nairobi Upper Hill also features gift shops/newsstands, a garden, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. A complete renovation of Sarova Panafric Hotel, Nairobi Upper Hill was completed in January 2022.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

Sarova Panafric Hotel, Nairobi Upper Hill has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Free secured valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 2,325 square feet of conference space
  • 24-hour business centre
  • 6 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Built in 1969
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - January 2022

Room amenities

Bedroom

  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from January 29 2026 to April 30 2026 (completion date subject to change). The following areas are affected:
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sarova Panafric Hotel, Nairobi Upper Hill

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per person (one-way)
  • Airport shuttle fee per child: USD 20 (one-way), (from 4 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To get to the property, guests need to transfer by Airport shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation. Sarova Panafric Hotel, Nairobi Upper Hill offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Panafric
Panafric Sarova
Sarova Panafric
Sarova Panafric Hotel
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Sarova Panafric
Sarova Panafric Hotel Hotel
Sarova Panafric Hotel Nairobi
Sarova Panafric Hotel Hotel Nairobi

Sarova Panafric Hotel, Nairobi Upper Hill Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 211 out of 461 reviews
Rating 8 - Good. 175 out of 461 reviews
Rating 6 - Okay. 50 out of 461 reviews
Rating 4 - Poor. 17 out of 461 reviews
Rating 2 - Terrible. 8 out of 461 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2025

10/10 Excellent

Jimmy

Stayed 1 night in Dec 2025

10/10 Excellent

Callum

Stayed 1 night in Nov 2025

8/10 Good

Pierre Richard

Stayed 2 nights in Nov 2025

10/10 Excellent

Nancy, gilbert

Stayed 4 nights in Nov 2025

10/10 Excellent

Shonda

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 7 nights in Nov 2025

10/10 Excellent

Gohar

Stayed 2 nights in Nov 2025

6/10 Okay

Leon

Stayed 1 night in Oct 2025

8/10 Good

Sufyan Ahmed

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent though there’s need to renovate. Some fittings look old.
Stayed 3 nights in Oct 2025

10/10 Excellent

Holly

Stayed 1 night in Oct 2025

10/10 Excellent

William S

Stayed 1 night in Oct 2025

10/10 Excellent

William S

Stayed 5 nights in Oct 2025

10/10 Excellent

Lloyd

Stayed 1 night in Oct 2025

10/10 Excellent

Takafumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs gave a good service with kindness. Accommodation was very clean.
Stayed 5 nights in Sep 2025

10/10 Excellent

George and Jeanne

Stayed 1 night in Sep 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
It was good enough
Stayed 1 night in Aug 2025

8/10 Good

christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing & very helpful. The pool area & gym & spa were great. The restaurant & food was also amazing. Our room was very spacious & comfortable! Would differently stay here again.
Stayed 2 nights in Aug 2025

8/10 Good

Marc

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We have stayed here many many times and it has always been 5stars all around. This time we were put in a room that was absolutely not good.. showing not working, fixtures dirty and worn, very small.
Stayed 2 nights in Aug 2025

10/10 Excellent

christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, front staff are amazing. Fantastic pool area & bar
Stayed 1 night in Aug 2025

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flame Tree

Food all good and interesting, especially Wed bkfast with Kenyan food choices
Stayed 1 night in Aug 2025

8/10 Good

RANGA, PALMETTO BAY

Stayed 2 nights in Jul 2025