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Trademark Hotel

4.0 star property
VIP Access

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Photo gallery for Trademark Hotel

Outdoor pool, open 6:00 AM to 6:00 PM, free pool cabanas, pool umbrellas
Couples treatment room(s), body treatments, hot stone massages
Interior detail
Reception
Hallway

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa

Explore the area

View in a map
Village Market, Limuru Road, Gigiri, Nairobi, Nairobi County, 00621
  • Place, Village Market
    ‪1 min walk‬
  • Place, United Nations Office at Nairobi
    ‪13 min walk‬
  • Place, Two Rivers Mall
    ‪3 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Trademark Twin Room

1 bedroom, in-room safe, desk, laptop workspace

Trademark Twin Room

9.6 out of 10
Exceptional
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Trademark King Room

1 bedroom, in-room safe, desk, laptop workspace

Trademark King Room

8.6 out of 10
Excellent
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace King Room

Terrace/patio

Terrace King Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Trademark Suite Room

1 bedroom, in-room safe, desk, laptop workspace

Trademark Suite Room

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Trademark King City View Room

1 bedroom, in-room safe, desk, laptop workspace

Trademark King City View Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Trademark Twin, City View Room

1 bedroom, in-room safe, desk, laptop workspace

Trademark Twin, City View Room

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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Exterior
Gem Forest Hotel Nairobi - MGallery Collection
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 28 reviews
The price is €150
includes taxes & fees
20 Nov - 21 Nov
Gem Forest Hotel Nairobi - MGallery Collection

About this property

Trademark Hotel

Family-friendly Nairobi hotel connected to a shopping center, steps from Village Market
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a rooftop terrace are onsite.
Trademark Hotel offers 216 accommodations with safes and complimentary newspapers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and slippers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kaya has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Trademark Hotel. During your stay, you'll be connected to a shopping center, and just a quick walk from Village Market. Features include free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to facials, body wraps, or body treatments at Kaya
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, complimentary bicycles, and a playground
  • Steps from Village Market and 15 minutes by foot from United Nations Office at Nairobi
  • Airport drop-off shuttle service available for a fee
Trademark Hotel offers its guests a full-service spa, an outdoor pool, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1750 square feet (163 square meters) and includes conference space. A rooftop terrace, spa services, and an arcade/game room are also featured at the family-friendly Trademark Hotel. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Harvest - Onsite restaurant. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; USD 25 for adults and USD 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Harvest

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle storage
  • Billiards/pool table
  • Books
  • Bowling alley
  • Children's club
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping centre

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's games
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,750 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Fan
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: noon; Check-in end time: 5:30 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Trademark Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 13 for children
  • Airport shuttle fee: USD 60 per vehicle
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Trademark Hotel Nairobi
Trademark Nairobi
Trademark Hotel Hotel
Trademark Hotel Nairobi
Trademark Hotel Hotel Nairobi

Trademark Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 194 out of 303 reviews
Rating 8 - Good. 73 out of 303 reviews
Rating 6 - Okay. 18 out of 303 reviews
Rating 4 - Poor. 10 out of 303 reviews
Rating 2 - Terrible. 8 out of 303 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, staff very friendly, great location and safe.
Stayed 6 nights in Jul 2025

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities, room comfort

Finally found some quiet

There was lots of construction noise and conference noise so I requested to be moved to a quieter area. Was pleased when they upgraded me to a suite on the 8th floor that was much more quiet. I was able to relax, work, and get myself ready for a work trip. Breakfast at Harvest is always great, love Pasta Republic and Hero for dinner. Will be back
Stayed 2 nights in Jul 2025

10/10 Excellent

Fawz

Stayed 1 night in Jul 2025

10/10 Excellent

Sandrine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Location great and food great.
Stayed 3 nights in Jun 2025

10/10 Excellent

Fawz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Anna Wadzanayi

Stayed 1 night in Apr 2025

10/10 Excellent

Vikram

Comfortable stay, courteous and accomm
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, Amazing staff, would stay again.
Stayed 4 nights in May 2025

2/10 Terrible

Griffin

Business traveller
Stayed 2 nights in May 2025

6/10 Okay

Xenia

Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Parin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel provide exceptional services. Right from check in to everyday interactions. Hotel room and bed was very comfortable.
Stayed 3 nights in May 2025

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Trademark Hotel! The access to food, dining, and shopping are unmatched. The staff were lovely and the in-room dining service was great. I loved the spa products featured in each room, and it had one of the best showers I’ve ever had! We opted for a terrace room and it was worth the extra spend. Breakfast on the terrace was lovely ☺️
Stayed 2 nights in Apr 2025

10/10 Excellent

Estela Mercedes, new york

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean and personel are very professional
Stayed 4 nights in Apr 2025

4/10 Poor

ushani

Stayed 3 nights in Apr 2025

8/10 Good

Ruel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Location is perfect as Village market has everything you need, and great mall to stroll, enjoy a coffee and refreshments, dine and shop. We found this really handy. The hotel had great service, everyone was very pleasant. We had some issue with the wifi in the room, and we were provided with a dongle quickly. The hairdryer was not working but that was replaced immediately too. All and all great service. Breakfast was great and we even had dinner at the harvest restaurant and it was delicious. Thank you, we really enjoyed our stay
Stayed 5 nights in Apr 2025

10/10 Excellent

Kristin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely happy with the hotel and the staff. We were treated so kindly at check-in by Ms. Esther and helped by everyone else with all kinds of questions and needs we have. The location can't be beat. So convenient to stay at the mall, especially if you have children. Just spend the extra money and stay here, you will not regret it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Patricia Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is the room shower is not private and the toilet door is frosted glass. this made sharing a room with a friend awkward. I will be returning to this hotel in the future with my husband. The staff are very friendly and helpful. They go above and beyond to help with anything I needed or just to chat about the hotel, excursions and info about Nairobi.
Stayed 8 nights in Mar 2025

10/10 Excellent

aditya

Stayed 1 night in Mar 2025

10/10 Excellent

Maha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Rose

Stayed 1 night in Mar 2025

10/10 Excellent

Rosse

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay at the Trademark hotel
Stayed 14 nights in Feb 2025

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but WiFi is horrible

I have stayed at Trademark a few times now and I love the hotel. The staff are excellent and very helpful. The hotel is always clean, the breakfast is excellent and the location is great with Village Market next door. HOWEVER- on this last trip the WiFi kept kicking me out and was completely unreliable for my 4 day stay. I could not do my work and hosting Zooms was not possible. For this reason and this reason alone/ I will not return to Tradmark as I spent 4 days struggling with the WiFi. I am in Nairobi all the time now and was hoping to have Trademark as my "home base" but for business travelers, I would recommend another hotel, maybe Radission or Pullman. I've stayed at both and never had issues with WiFi. For tourists this will not be a concern but for a business traveler, it is a huge issue.
Stayed 4 nights in Feb 2025