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4.2 out of 5

"Warm welcome on arrival. Excellent room and good breakfast. Not a particularly pleasant area but close to the old city centre and within walking dista ... " More

By a verified traveller on Fri 04 Nov 2016

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Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€145* Per night/room 7 Apr - 8 Apr

Junior Suite, 1 King Bed (Duplex)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the breakfast at Palazzo Caracciolo Naples. During your stay, you're just a quick walk from Spaccanapoli. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free Wi-Fi in some public areas
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests speak favourably about the overall condition of the property and the breakfast
  • Within a 15-minute walk of Spaccanapoli and Naples Underground
  • Airport, railway station and cruise terminal shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Palazzo Caracciolo Naples ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palazzo Caracciolo Naples

Everyone (9) Couples (4) Family (1) Friends (2)
4 out of 5

Posted by on 22 Apr 2022

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Comment from Hotel Management

12 Aug 2022 by Barbara Brunelli - DG

Gentile Christian, La ringraziamo per aver valutato la sua esperienza MGallery presso Palazzo Caracciolo. La sua soddisfazione è la migliore ricompensa per il nostro Staff che lavora giorno dopo giorno per offrire un servizio impeccabile e all'altezza delle attese dei nostri ospiti. Restiamo a disposizione qualora volesse raccontare con maggior dettaglio la sua esperienza MGallery. In attesa di accoglierla nuovamente a Palazzo Caracciolo-MGallery, le porgiamo i nostri più cordiali saluti. Barbara Brunelli Direttore Generale

4 out of 5

Posted by on 26 Aug 2019

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2 out of 5
We were travelling in family with a child and staying at the hotel during 4 days. After being upgraded .-), we noticed that our room where located in the part of the hotel where during the week a concert and wedding occured at night. Of course the staff did tell us about those events and weren't able to inform us when in the evening it will end. This ends up with a discussions at 11pm to understand if we be able to sleep or not. At the end of the stay the staff didn't want to understand our disapointment and it ends up with 20€ rebate on our bill. A shame.

Posted by , from Switzerland on 11 May 2019

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4 out of 5

Comfortable and convenient

Pros: Lovely atmosphere and beautiful restaurant area.
Location: there is a bus stop for the city sight seeing tour just outside.
Warm welcome on arrival. Excellent room and good breakfast. Not a particularly pleasant area but close to the old city centre and within walking distance of the Cathedral.

Posted by , from uk on 4 Nov 2016

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4 out of 5
Nice hotel but could be renovated to meet the M Gallery level.

Posted by on 3 Aug 2023

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5 out of 5
Sehr schönes Hotel, gut gelegen und sehr freundliches Personal!

Posted by on 31 Jul 2022

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Comment from Hotel Management

10 Aug 2022 by Barbara Brunelli - GM

Dear Diana, we would love to thank you for sharing us your MGallery experience at Palazzo Caracciolo. We are pleased to learn that you appreciated the strategic position of our Renaissance residence, a few steps from the historic center of Naples - a Unesco heritage since 1995 - and the professionalism of our Staff. We are extremely passionate about taking care of our special guests and greeting them with our warm Neapolitan affection. I will share your feedback with them, who will be extremely glad. The whole team joins me in thanking you sincerely for your generous assessment. Hoping to welcome you again in the very near future, I send you our best regards. Barbara Brunelli General Manager

5 out of 5
Hotelli oli hyväntasoinen ja yleiset tilat siältäen rantolan ja sisäpihan baarin olivat mittavat. Huone oli siisti ja riittävän suuri hyvällä pesuhuoneella varustettuna. Hotellin sijainti oli erinomainen Napolin vanhan kaupungin näkemisen kannalta. Erityismainintana vastaanoton asiakaspalveljan (nimi Gennaro) erinomainen ja ystävällinen palvelu.

Posted by on 13 Jul 2022

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4 out of 5
Einzigartig sind die beiden Innenhöfe, in in der Lounge kann man sogar rauchen. Das Frühstückbuffet allerdings könnte erwas mehr Liebe vertragen.

Posted by on 6 Jan 2022

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Comment from Hotel Management

21 Jan 2022 by Barbara Brunelli-GM

Liebe Lorenz, Vielen Dank für Ihren Aufenthalt im Palazzo Caracciolo - MGallery und dafür, dass Sie Ihr Feedback mit uns und anderen Reisenden teilen. Wir freuen uns, dass Sie unsere alte Struktur geschätzt haben, deren Ursprünge im sechzehnten Jahrhundert liegen und deren Spuren ihrer Historizität im eleganten Kreuzgang, der vom Ristorante La Cucina und dem eindrucksvollen Olivengarten überragt wird, präsent sind, wo Sie unvergessliche Momente verbringen können der Entspannung. Wir bedauern, dass Ihnen unser Frühstück nicht gefallen hat: Wir sind sehr aufmerksam auf die Bedürfnisse unserer Kunden, da wir der festen Überzeugung sind, dass das Frühstück ein besonderer Moment ist, den man mit einer großen Auswahl an Produkten feiern kann. Von salzig bis süß, von typischen kontinentalen Frühstücksprodukten bis hin zu neapolitanischen Backwaren, alles von unseren Mitarbeitern serviert. In jedem Fall wissen wir Ihren Beitrag zu schätzen und werden ihn für die Zukunft bewahren, so dass er nur eine Ausnahme darstellt. Wir hoffen, Sie bald im Palazzo Caracciolo begrüßen zu dürfen, um Ihnen das echte MGallery-Erlebnis zu bieten. Mit freundlichen Grüßen Barbara Brunelli Generaldirektor

4 out of 5

Posted by on 7 Jun 2019

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4 out of 5

Posted by on 25 May 2019

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About the Palazzo Caracciolo Napoli - MGallery

Location Via Carbonara 112, Naples, NA 80139

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 1 September to 30 April:

  • Swimming pool

The following facilities are closed on Sunday and Monday:

  • Full-service spa
  • Sauna
  • Hot tub

Property Features

Palazzo Caracciolo Naples offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and 8 meeting rooms are available. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Palazzo Caracciolo Naples. An airport shuttle (available 24 hours), a cruise ship terminal shuttle and a train station drop-off service are available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Naples hotel.

  • 145 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 1500
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Naples Central Station (1.1 km / 0.7 mi)
  • Metro station: Piazza Cavour Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle, train station pick-up, cruise terminal shuttle, and ferry terminal shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Palazzo Caracciolo Naples offers 145 accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and bidets. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Pillow options
  • Bath or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Palazzo Caracciolo Naples has a restaurant serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Guests aged under 14 years old are not allowed in the fitness facility or hot tub.

Spa Services

  • Couples treatment rooms

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Palazzo Caracciolo Naples offers transfers from the cruise terminal, ferry terminal, airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

  • Sustainability/community reinvestment (10% revenue or more)
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Masks are compulsory at the property
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • MGallery Caracciolo Napoli
  • MGallery Palazzo Caracciolo Napoli
  • Palazzo Caracciolo Napoli MGallery
  • Palazzo Caracciolo Napoli MGallery Collection
  • Palazzo Caracciolo Napoli MGallery Collection Hotel
  • Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
  • Palazzo Caracciolo Napoli MGallery Collection Naples
  • m Gallery Palazzo Caracciolo Hotel Naples
  • Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
  • Palazzo Caracciolo Napoli MGallery Sofitel Hotel
  • Palazzo Caracciolo Napoli MGallery Sofitel Naples
  • Palazzo Caracciolo Napoli MGallery Sofitel
  • Palazzo Caracciolo Napoli
  • Palazzo Caracciolo Naples Hotel
  • Palazzo Caracciolo Naples Naples
  • Palazzo Caracciolo Napoli MGallery
  • Palazzo Caracciolo Naples Hotel Naples

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

The property is a member of Historic Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.