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Tru by Hilton Franklin Cool Springs Nashville

2.5 star property

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Photo gallery for Tru by Hilton Franklin Cool Springs Nashville

Lobby
Reception
Snack bar
Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1001 Knoll Top Lane, Franklin, TN, 37067
  • Place, Saint Thomas Medical Partners
    ‪15 min walk‬
  • Place, SOAR Adventure Tower
    ‪2 min drive‬
  • Place, CoolSprings Galleria
    ‪3 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(104 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(10 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

8.4 out of 10
Very good
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(51 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(12 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(11 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Tru by Hilton Franklin Cool Springs Nashville

Hotel with free parking, in the vicinity of The Factory
Along with a 24-hour fitness center, this smoke-free hotel has a snack bar/deli and a 24-hour business center. Free weekday breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a business center are onsite. Change of towels is available on request.
Tru by Hilton Franklin Cool Springs Nashville offers 135 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the free breakfast at Tru by Hilton Franklin Cool Springs Nashville. During your stay, you'll be within walking distance of Saint Thomas Medical Partners. Features include free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a 24-hour business center, convenience store, and a computer
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 6 minutes by car from The Factory and 6 minutes from CoolSprings Galleria
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly Tru by Hilton Franklin Cool Springs Nashville also features a 24-hour fitness center, coffee/tea in a common area, and a convenience store. Self parking is free.

This Franklin hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (97 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (79 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests will receive smart lock details.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru by Hilton Franklin Cool Springs Nashville Hotel
Tru by Hilton Franklin Cool Springs Nashville Franklin
Tru by Hilton Franklin Cool Springs Nashville Hotel Franklin

Tru by Hilton Franklin Cool Springs Nashville Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 794 out of 1004 reviews
Rating 8 - Good. 141 out of 1004 reviews
Rating 6 - Okay. 41 out of 1004 reviews
Rating 4 - Poor. 16 out of 1004 reviews
Rating 2 - Terrible. 12 out of 1004 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was welcoming and friendly. The rooms were clean and comfortable, very nice size.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean, bed was comfy, and check in was smooth.
Stayed 2 nights in Oct 2025

8/10 Good

Rosemarie, Chicago

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean property and free easy parking
Stayed 1 night in Oct 2025

8/10 Good

Reid

Stayed 3 nights in Oct 2025

8/10 Good

Alan

Stayed 1 night in Oct 2025

10/10 Excellent

SUZANNA

Stayed 1 night in Oct 2025

10/10 Excellent

Kornelis, Independence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

8/10 Good

Jerome

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
comfortable stay
Stayed 3 nights in Oct 2025

10/10 Excellent

Chrissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!! Clean, awesome staff, quiet, easy to get to everything - loved our stay here! The breakfast was phenomenal! Pancakes seriously tasted like IHOP, they offered whipped cream, sprinkles and chocolate chips for my kids, lots of cereals to choose from, eggs & bacon or sausage, oatmeal….everything was really good!
Stayed 3 nights in Oct 2025

10/10 Excellent

Victor

Stayed 2 nights in Oct 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Some days the room was straightened up. Others we came back that afternoon and it looked exactly like when we left
Stayed 4 nights in Oct 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was extremely clean. Staff was friendly. The rooms are very clean but no furniture to sit in other than an office desk chair. Walls are thick and noise is a minimum.
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking lot is well lit. Did not have breakfast no time...
Stayed 2 nights in Oct 2025

8/10 Good

David

Liked: Cleanliness
This small boutique hotel is good for the quick easy stay. Nothing terribly fancy but serves as more than adequate and cost-effective space to bed-down while visiting the greater Nashville area
Stayed 3 nights in Oct 2025

10/10 Excellent

brandon

Stayed 1 night in Oct 2025

10/10 Excellent

Carrie, Hixson

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great everything was clean… the $75 pet fee was unexpected and honestly pretty high… But they did accommodate the request for ground floor having a pet , that helped… I just don’t like surprises…
Stayed 1 night in Oct 2025

10/10 Excellent

shannon

Stayed 1 night in Oct 2025

10/10 Excellent

Ralph D

Liked: Cleanliness
Clean room
Stayed 1 night in Oct 2025

10/10 Excellent

Laura

Stayed 1 night in Oct 2025

10/10 Excellent

al

Stayed 1 night in Oct 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, immaculate rooms. We will definitely be repeat customers.
Stayed 3 nights in Oct 2025

6/10 Okay

Joanie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Our bed sheets were dirty and had crumbs and hair all over them. The kind lady at the desk came up and changed them. Everything else was clean. I just can’t believe that bed was made up like that, with dirty sheets from whoever stayed there before us. The lady also offered to issue a refund for part of our balance, but since I booked through Expedia, there wasn’t anything she could do unfortunately and recommended always booking directly with hotels instead of using these services in case this ever was to happen again.
Stayed 1 night in Oct 2025

10/10 Excellent

Nelson

Stayed 2 nights in Oct 2025

10/10 Excellent

Aldona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025