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Tru by Hilton Franklin Cool Springs Nashville

2.5 star property

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Photo gallery for Tru by Hilton Franklin Cool Springs Nashville

Reception
Lobby
Exterior
Snack bar
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
1001 Knoll Top Lane, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪3 min drive‬
  • Place, The Factory
    ‪5 min drive‬
  • Place, Franklin Theatre
    ‪7 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(95 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(8 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(49 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(10 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(11 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior
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includes taxes & fees
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About this property

Tru by Hilton Franklin Cool Springs Nashville

Hotel with free breakfast, in the vicinity of The Factory
Along with a 24-hour fitness center, this smoke-free hotel has a snack bar/deli and a 24-hour business center. Free weekday breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a business center are onsite. Change of towels is available on request.
Tru by Hilton Franklin Cool Springs Nashville offers 135 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the free breakfast at Tru by Hilton Franklin Cool Springs Nashville. During your stay, you'll be within walking distance of Saint Thomas Medical Partners. Features include free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a 24-hour business center, convenience store, and a computer
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 6 minutes by car from The Factory and 6 minutes from CoolSprings Galleria
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly Tru by Hilton Franklin Cool Springs Nashville also features a 24-hour fitness center, coffee/tea in a common area, and a convenience store. Self parking is free.

This Franklin hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (97 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (79 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests will receive smart lock details.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru by Hilton Franklin Cool Springs Nashville Hotel
Tru by Hilton Franklin Cool Springs Nashville Franklin
Tru by Hilton Franklin Cool Springs Nashville Hotel Franklin

Tru by Hilton Franklin Cool Springs Nashville Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 802 out of 1033 reviews
Rating 8 - Good. 155 out of 1033 reviews
Rating 6 - Okay. 40 out of 1033 reviews
Rating 4 - Poor. 21 out of 1033 reviews
Rating 2 - Terrible. 15 out of 1033 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24/7 coffee comfortable beds
Stayed 1 night in Jul 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always super kind and the room was clean and I felt safe in this hotel, which is especially important as a woman traveling alone.
Stayed 5 nights in Jul 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. Very comfortable and everything is new! Loved it.
Stayed 1 night in Jul 2025

10/10 Excellent

Campbell

Stayed 2 nights in Jul 2025

10/10 Excellent

Ruth Lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, reasonable price for Franklin.
Stayed 3 nights in Jun 2025

10/10 Excellent

Luis

Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet and clean. My only complaint was that the pancake maker wasn’t working (batter was out?) when we had breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Good breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confused by room accommodations?

More disappointed by Hotels for not explaining this was a wheelchair accessable room and only had 1 desk chair and the bed on which to sit! There were two adults, and thankfully the hotel was kind enough to bring in a plastic straight chair to give us both somewhere to sit down!
Stayed 3 nights in Jul 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Tru modern design
Stayed 1 night in Jul 2025

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean location. Convenient location to shopping, restaurants, and grocery stores. Friendly and helpful staff.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jul 2025

10/10 Excellent

Doris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were extremely friendly and helpful and the food was delicious
Stayed 5 nights in Jul 2025

10/10 Excellent

Ginny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Mary

Stayed 4 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean

Great location. Very clean and the staff was good.
Stayed 2 nights in Jul 2025

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

William

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location
Stayed 4 nights in Jul 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 1 night in Jul 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The way a stay should be

Excellent property Excellent experience
Stayed 1 night in Jul 2025

10/10 Excellent

Madeline

Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Good size room. Super clean!
Stayed 2 nights in May 2025