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Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

4.5 star property

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Photo gallery for Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

7 outdoor pools, pool umbrellas, pool loungers
Creator video - submitted by Sveta's Favorite Stays
View from room
Fitness facility
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
West Bay Street, Cable Beach, Nassau, New Providence, 13005
  • Place, Cable Beach
    ‪7 min walk‬
  • Place, Baha Bay Water Park
    ‪14 min walk‬
  • Place, The Current Baha Mar Gallery and Art Center
    ‪5 min drive‬
  • Airport, Nassau (NAS-Lynden Pindling Intl.)
    ‪8 min drive‬

Room options

View all photos for East Bay Beachfront Club Level Room (BC)

A hotel room with a bed, bedside tables, a desk, a chair, a small stool, a large window with a view of the ocean, and a balcony.

East Bay Beachfront Club Level Room (BC)

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Honeymoon Beachfront Butler Suite (BP)

A hotel room with a bed, bedside tables, a desk, a chair, a small stool, a large window with a view of the ocean, and a balcony.

East Bay Honeymoon Beachfront Butler Suite (BP)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Oceanview Luxury (GL)

Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Oceanview Luxury (GL)

7.8 out of 10
Good
(8 reviews)
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Island Village Club Level Junior Villa Suite w/ Outdoor Tranquility Soaking Tub (VJS)

Island Village Club Level Junior Villa Suite w/ Outdoor Tranquility Soaking Tub (VJS)

Island Village Club Level Junior Villa Suite w/ Outdoor Tranquility Soaking Tub (VJS)

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Honeymoon Zen Garden Room (HH)

East Bay Honeymoon Zen Garden Room (HH)

East Bay Honeymoon Zen Garden Room (HH)

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Oceanview Premium (LO)

Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Oceanview Premium (LO)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Oceanview Grande Luxe (OB)

East Bay Oceanview Grande Luxe (OB)

East Bay Oceanview Grande Luxe (OB)

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Poolside Walkout Club Level Room (PC)

East Bay Poolside Walkout Club Level Room (PC)

East Bay Poolside Walkout Club Level Room (PC)

  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Premium (PE)

East Bay Premium (PE)

East Bay Premium (PE)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Island Village One Bedroom Butler Villa Suite w/ Balcony Tranquility Soaking Tub (VS1)

Island Village One Bedroom Butler Villa Suite w/ Balcony Tranquility Soaking Tub (VS1) | View from room

Island Village One Bedroom Butler Villa Suite w/ Balcony Tranquility Soaking Tub (VS1)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Oceanview Penthouse Club Level Suite (PJS)

Minibar, in-room safe, soundproofing, iron/ironing board

West Bay Oceanview Penthouse Club Level Suite (PJS)

8.8 out of 10
Excellent
(10 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Oceanfront Penthouse One Bedroom Butler Suite (PWS)

Minibar, in-room safe, soundproofing, iron/ironing board

West Bay Oceanfront Penthouse One Bedroom Butler Suite (PWS)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Honeymoon Oceanview Club Level Room (HC)

East Bay Honeymoon Oceanview Club Level Room (HC)

East Bay Honeymoon Oceanview Club Level Room (HC)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Honeymoon Club Level Oversized Junior Suite (HG)

West Bay Honeymoon Club Level Oversized Junior Suite (HG)

West Bay Honeymoon Club Level Oversized Junior Suite (HG)

7.0 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Honeymoon Oceanview Club Level Suite (JS)

Minibar, in-room safe, soundproofing, iron/ironing board

West Bay Honeymoon Oceanview Club Level Suite (JS)

7.0 out of 10
Good
(13 reviews)
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Zen Garden Walkout Club Level Room (WC)

East Bay Zen Garden Walkout Club Level Room (WC)

East Bay Zen Garden Walkout Club Level Room (WC)

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Honeymoon Hideaway Swim-up Crystal Lagoon Zen Butler Suite (ZSS)

West Bay Honeymoon Hideaway Swim-up Crystal Lagoon Zen Butler Suite (ZSS) | View from room

West Bay Honeymoon Hideaway Swim-up Crystal Lagoon Zen Butler Suite (ZSS)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Grande Luxe Walkout Oversized Club Level Junior Suite (WJS)

West Bay Grande Luxe Walkout Oversized Club Level Junior Suite (WJS)

West Bay Grande Luxe Walkout Oversized Club Level Junior Suite (WJS)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Island Village Honeymoon Luxury Villa Room (LVR)

Island Village Honeymoon Luxury Villa Room (LVR)

Island Village Honeymoon Luxury Villa Room (LVR)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Zen Garden Room (GV)

Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Zen Garden Room (GV)

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Honeymoon Oceanview One Bedroom Butler Suite (WS)

Minibar, in-room safe, soundproofing, iron/ironing board

West Bay Honeymoon Oceanview One Bedroom Butler Suite (WS)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Swim-up Oversized Club Level Junior Suite (HSUP)

West Bay Swim-up Oversized Club Level Junior Suite (HSUP) | View from room

West Bay Swim-up Oversized Club Level Junior Suite (HSUP)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Beachfront Swim-up Butler Suite (BSUP)

East Bay Beachfront Swim-up Butler Suite (BSUP) | View from room

East Bay Beachfront Swim-up Butler Suite (BSUP)

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Island Village One Bedroom Butler Villa Suite w/ Private Pool (V1PP)

Island Village One Bedroom Butler Villa Suite w/ Private Pool (V1PP)

Island Village One Bedroom Butler Villa Suite w/ Private Pool (V1PP)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Island Village One Bedroom Walkout Butler Villa Suite w/ Private Pool (VPP)

Island Village One Bedroom Walkout Butler Villa Suite w/ Private Pool (VPP) | View from room

Island Village One Bedroom Walkout Butler Villa Suite w/ Private Pool (VPP)

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Island Village Walkout Butler Hideaway Villa Suite w/ Private Pool (VPS)

Island Village Walkout Butler Hideaway Villa Suite w/ Private Pool (VPS) | View from room

Island Village Walkout Butler Hideaway Villa Suite w/ Private Pool (VPS)

  • Garden view
  • Sleeps 2
  • 1 King Bed

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About this property

Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

Catch some rays at the beach or spend the day relaxing at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Housekeeping is available on request.
Sandals Royal Bahamian - ALL INCLUSIVE Couples Only offers 404 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Cable television is provided. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

7 outdoor swimming pools are on site along with outdoor tennis courts and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Lane Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only. During your stay, you're just a quick walk from Cable Beach. Enjoy features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi
  • Free self parking
  • Enjoy Mediterranean cuisine with pool views at Butch's Island Chop House, one of the property's 10 restaurants and 8 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Treat yourself to aromatherapy, massages, or body treatments at Red Lane Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a sauna
  • Just a 2-minute drive from Cable Beach and 15 minutes from Atlantis Casino
  • Free airport shuttle service
Sandals Royal Bahamian - ALL INCLUSIVE Couples Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandals Royal Bahamian - ALL INCLUSIVE Couples Only you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna, and a fitness center. Self parking is free.

This 4.5-star Nassau property is smoke free.

Butch's Island Chop House - Overlooking the pool, this restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.
Kimonos Restaurant - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Plume - This restaurant specializes in French cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Tesoro - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Aralia House - This restaurant specializes in seafood and serves lunch only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are not accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 10 restaurants
  • 8 bars/lounges
  • A beach bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Aralia House
  • Butch's Island Chop House
  • Kimonos Restaurant
  • La Plume
  • Tesoro

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Piano
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Windsurfing

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna

Accessibility

  • Lift

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property caters to couples, including same-sex couples.
Guests who book a room category with butler service included must contact this hotel in advance to provide their preferences.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property caters to couples.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Bahamian
Sandals Resort Royal Bahamian
Sandals Royal Bahamian
Sandals Royal Bahamian Nassau
Sandals Royal Bahamian All Inclusive Resort Nassau
Sandals Royal Bahamian All Inclusive Resort
Sandals Royal Bahamian All Inclusive Resort Couples Nassau
Sandals Royal Bahamian Couples
Sandals Royal Bahamian All Inclusive Resort Couples
Sandals Royal Bahamian All Inclusive Couples Nassau
Sandals Royal Bahamian All Inclusive Couples
Sandals Royal Bahamian All Inclusive Resort Couples Only
dals Royal Bahamian Inclusive
Sandals Royal Bahamian - ALL INCLUSIVE Couples Only Nassau

Sandals Royal Bahamian - ALL INCLUSIVE Couples Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 404 out of 886 reviews
Rating 8 - Good. 246 out of 886 reviews
Rating 6 - Okay. 130 out of 886 reviews
Rating 4 - Poor. 64 out of 886 reviews
Rating 2 - Terrible. 42 out of 886 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Maria M, MYRTLE CREEK

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was a 10 out of 10 top-tier service. Everybody was so friendly and helpful. I can’t rave enough about the place. The property itself is just absolutely stunning and very clean. The food was wonderful there is no complaints. We will definitely be rebooking with sandals or beaches.
Stayed 4 nights in Jan 2026

8/10 Good

Wendy G

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was beautiful and very comfortable! The cleaning staff did a daily clean and we had plenty of towels. Our mini fridge was stocked as we requested, and all the staff from restaurant servers to bar tenders were very friendly. Although the weather was windy and cloudy throughout or stay, we enjoyed celebrating our anniversary with our first visit to an all inclusive resort. We missed our favorite wine, Pinot Noir and favorite vodka, Grey Goose, but made due with what was offered. The food was good, and definitely excellent at Butches Chop House and Le Plume. We lost enjoyed the sushi bar our first night.
View from our room balcony
Stayed 4 nights in Jan 2026

6/10 Okay

Louise

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good room and friendly staff. Food mediocre.
Stayed 5 nights in Jan 2026

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, amenities
Excellent staff. Stay was perfect!!
Stayed 5 nights in Jan 2026

10/10 Excellent

Giuseppe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was always clean, 2x per day. Food was great.
Stayed 6 nights in Jan 2026

10/10 Excellent

Mathew

Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms staff was very polite, very helpful with all our excursions. We highly recommend that it happen going to royal bohemian
Stayed 5 nights in Dec 2025

8/10 Good

Aliaksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

8/10 Good

Jennifer J

Stayed 5 nights in Dec 2025

6/10 Okay

Robert

Travelled with partner
The food was pretty terrible. Butlers are not useful at all other than getting your seats at your preferred pool. Even then someone else just moved our stuff and took our seats and the butler wouldn’t make them give it back. The butlers would call us incessantly even waking us up on the morning for basic questions that could easily have waited or been a text. They also give you an android phone you have to carry around instead of just doing WhatsApp or something less inconvenient. Only real positives are they poor good drinks and the island is very nice. Otherwise overpriced and wouldn’t go back. + bugs in our room.
Stayed 5 nights in Dec 2025

6/10 Okay

Brian

Travelled with partner
Liked: Amenities, property conditions & facilities
Food is not very good and made my wife and a handful of others on our trip very sick. The staff seems unmotivated and sometimes unfriendly but Tevin Kevin and Willis were the real highlights on our trip! Great guys and great service with them. The hotel itself is okay, rooms were spacious but could be kept better. Gym was great with a great view. Overall I don’t think it’s quite worth the price but with some small adjustments could be the 5 star hotel they claim to be!
Stayed 7 nights in Dec 2025

10/10 Excellent

David Daryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything about Sandals is phenomenal! My wife and I had zero issues or complaints.
Stayed 3 nights in Dec 2025

8/10 Good

Raz and Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful ocean views . Excellent private island with a short boat ride although it depends on the weather. Staff go above and beyond to make you feel happy. Restaurants in the evening are excellent buffet could have more choice but everything is fresh . Airport transfer is very easy.
Stayed 6 nights in Dec 2025

4/10 Poor

Sean

Liked: Cleanliness, staff & service, amenities
Our West Bay room smelled damp/musty so we were surprised to read that the resort had been upgraded as recently as 2022 (we heard another couple mention the same smell in their room too). The low-light of the trip was when we got trapped in the elevator - a lift that had been put back in service from a couple of days out of service already. With the cart stuck halfway in-between floors, a maintenance team member attended quickly (kudos) but then forcing the doors open (and having to fight to hold them there as they kept trying to close on us) whilst we had to vault out in what was a very unsafe situation (lucky we are young/fit enough to do so quickly but that is not the point). There is clearly a distinct lack of management processes to account for such customer incidents as there was no follow-up with us to address it even after we later decided to mention it to concierge (who informed management at the time) and despite us supposedly being a "Tender Loving Care" room (our rep had no knowledge of the incident a few nights later when they made first contact on night 7 of 9). We're generally pretty low-profile / low maintenance so don't encourage much attention but this feels like an incident that would be addressed at a high-end resort that values it's guests, especially when we were celebrating our engagement! Unsurprisingly we got our steps in using the stairs up and down to the 4th floor every day after that!
Stayed 9 nights in Nov 2025

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with all the amenities you could ever want. The food in the restaurants was excellent and we thoroughly enjoyed the different dining experiences. Le Plume & Gordon’s on the pier were standout favourites. Staff were friendly and the small private island was incredible. Our only criticism is that the drinks (alcoholic) were made so strong they were undrinkable. For such a beautiful place, with such quality food and resort life this did let it down a little.
Stayed 7 nights in Nov 2025

10/10 Excellent

Calie

Stayed 4 nights in Nov 2025

10/10 Excellent

Debra Dee

Stayed 3 nights in Oct 2025

10/10 Excellent

Roman

Stayed 7 nights in Nov 2025

10/10 Excellent

Tiana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff was courteous and accommodating. The food wasngood. The service was stellar.
Stayed 3 nights in Nov 2025

6/10 Okay

Desmond

yes
Stayed 5 nights in Oct 2025

10/10 Excellent

Mr Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and we especially enjoyed the private island 🏝️
Stayed 4 nights in Oct 2025

4/10 Poor

John, Myrtle Beach

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was our first time staying at a Sandal's and it will be our last. We had to chase down room service staff multiple times for toilet paper, wash clothes and coffee refills because they would clean the room but not restock it. They never took the dirty towels or glasses when cleaning the room. They should not say they have top self liquor, because they do not !!! If we wanted anything other then the house wine we had to pay $25 a glass at minimum. We could never get a chair at the beach or the pool. Maybe if we wanted to go down at midnight to stake one out we would have some luck. We were told by fellow guest that the only way to get chairs at beach or pool was to have a butler. Sad, we paid $7000 for this trip ...you want me to pay more to get a pool side chair. Rediculous. The beach area is tiny, we made an attempt at their private island. We tried to get a cocktail before we waited for the 3:30 boat back (last one was at 4 pm) we were told the bar closed early because the staff had to take the same boat we did, so everything was closed up. So we went to wati for the boat, when it got there staff got first privledge over all the guests, and we could not get on because that made th boat full. Total BS. We did take advantage of diving each day so we would have something to do. I do have to say the Dive shop employees were amazing. We did enjoy them. Its really sad the way this place is ran. It is NOTHING like what you see in the commercials.
Stayed 7 nights in Oct 2025

4/10 Poor

caroline

Stayed 6 nights in Oct 2025

6/10 Okay

Sydney

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2025

8/10 Good

Kristi

Stayed 3 nights in Sep 2025

6/10 Okay

Frank Atese Kwabena

For the price, the property is basic
Stayed 3 nights in Oct 2025