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Holiday Inn Express Luzern - Neuenkirch by IHG

3.0 star property

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Photo gallery for Holiday Inn Express Luzern - Neuenkirch by IHG

Free daily continental breakfast
Exterior
Free daily continental breakfast
Standard Room, 1 Queen Bed with Sofa bed
Exterior

Popular amenities

  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping

Explore the area

Map
Raststaette Luzern Neuenkirch A2, Neuenkirch, LU, 6023
  • Chateau Guetsch
    ‪9 min drive‬
  • Chapel Bridge
    ‪10 min drive‬
  • Swiss Transportation Museum
    ‪13 min drive‬
  • Zürich (ZRH)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(25 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(10 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds, Accessible

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Single Beds, Accessible

8.8 out of 10
Excellent
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

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About this property

Holiday Inn Express Luzern - Neuenkirch by IHG

Suburban hotel with free breakfast and a 24-hour front desk
A bar/lounge, a snack bar/deli, and a business center are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
Holiday Inn Express Luzern - Neuenkirch by IHG offers 60 accommodations with safes and coffee/tea makers. Televisions come with satellite channels. Bathrooms include showers and hair dryers.

This Neuenkirch hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Holiday Inn Express Luzern - Neuenkirch by IHG, you'll be close to Sempachersee Golf Club. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a playground
  • 12 minutes by car from Chapel Bridge and 15 minutes from Swiss Transportation Museum
  • Pets welcome for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 75 square feet (7 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Luzern - Neuenkirch by IHG. Self parking is free.

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 75 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: CHF 50 per accommodation, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 1.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 50 per accommodation, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Holiday Inn Express Luzern - Neuenkirch by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Holiday Inn Express Luzern
Holiday Inn Express Luzern Hotel
Holiday Inn Express Luzern Hotel Neuenkirch
Holiday Inn Express Luzern Neuenkirch
Holiday Inn Express Neuenkirch
Luzern Holiday Inn Express
Luzern Neuenkirch
Neuenkirch Luzern
Holiday Inn Express Luzern Neuenkirch Hotel

Holiday Inn Express Luzern - Neuenkirch by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 272 out of 794 reviews
Rating 8 - Good. 337 out of 794 reviews
Rating 6 - Okay. 116 out of 794 reviews
Rating 4 - Poor. 46 out of 794 reviews
Rating 2 - Terrible. 23 out of 794 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Iva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, quiet and convenient location
Stayed 1 night in Apr 2025

4/10 Poor

Robert, Boise

Travelled with family
Disliked: Property conditions & facilities
The tv remote did not work. The shower was cold due to are large group of bus tour guests. The electronic door locks kept failing to work.
Stayed 2 nights in Apr 2025

10/10 Excellent

Liuba

Stayed 1 night in Apr 2025

8/10 Good

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Olga

Travelled with family
Liked: Amenities
Great value for money.
Stayed 3 nights in Feb 2025

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Grocery store, gas station, Burger King on site.
Stayed 1 night in Jan 2025

10/10 Excellent

Heike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient place to overnight on our way to Italy. Comfortable beds, crisp linen, breakfast that offered anything you‘d want including potent coffee. It is literally on the motorway, with easy parking just outside the door. Accessible building and showers. Very clean. Staff was super nice.
Stayed 1 night in Jan 2025

8/10 Good

Danny

Travelled with family
Ligt naast Burger King op afslag snelweg, goede prijs voor Zwitserse begrippen. Inclusief ontbijt maar dat was een chaos, te veel mensen met te weinig eten en personeel. Al met al, prima prijs kwaliteit verhouding.
Stayed 1 night in Dec 2024

8/10 Good

Alfred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

Alex, Augsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with a good location for a car trip. Easy to access Lucern and also have very nice options to charge your EV car in the surrounding area, together with diner and shopping options.
Stayed 1 night in Nov 2024

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy hotel directly on the motorway with plenty of parking & large rooms. Well maintained & clean with nice bathroom. Burger king & self service buffet restaurant on site. Very good breakfast with the added bonus that our 2no dogs were allowed at the hotel for an extra cost & nice countryside walks nearby
Stayed 1 night in Sep 2024

10/10 Excellent

ANNA

Stayed 1 night in Sep 2024

8/10 Good

Dr.rajpal

Travelled with partner
Location
Stayed 7 nights in Oct 2024

6/10 Okay

Sahil

Travelled with family
Disliked: Cleanliness
The property was overall okay to stay in and the breakfast was fine too. However, the rooms were dirty and all linen covers, bedsheets had marks and stains. The rooms don’t have the AC in them so they are quite hot and difficult to stay in for longer. Also, the phone charging stations in the hotel lobby area do not work at all so we had to buy a new adaptor for our iphones.
Stayed 2 nights in Sep 2024

6/10 Okay

Ahmed, Ilford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking and quiet
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I think we were expecting all of the modern amenities of a N. American Holiday Inn, but the space was extraordinarily tight, very small bathroom/shower, no a/c and just a desktop fan to move air. The beds and pillows were quite uncomfortable. I do feel like the space was clean, and the breakfast was nice. The staff was friendly, and it wasn’t their fault that there was a very loud tour group also staying. The location is a convenient stop off the highway, where there are several food options. Across from the hotel there is a farm/park with a lot of nice walking paths. So, overall, some pros, some cons—just depends on what you are expecting.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sohely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was very clean. Loved their services.
Stayed 1 night in Sep 2024

10/10 Excellent

Tara M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast choices were very good. This hotel is at a “travel plaza”, what US residents would call a “truck stop”. The restaurant at the plaza, Marche, offers a wide range of fresh cooked food, salads, etc. There is also a small Co-op grocery. We chose this hotel because it was on the route of a walking trail we wished to explore, and were pleased with the accommodations and the ease of walking to Sempach. It is not on public transportation but we easily got car service from the train station at Emmenbrucke.
Stayed 2 nights in Sep 2024

6/10 Okay

Giellen Farah

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Somwhat affordable near Lucerne, about CHF40 if you take an Uber each way to get to the Lucerne city center. I loved having a Coop next door, as well as a dining option. You can also order food in, and the staff will help you with utensils. Ice machine in the lobby free for use was a bonus. The bad: not very clean. There was mildew by the bathroom sink and around the shower glass doors. The bathroom also had a faint smell of urine, which you could also smell from the room. The bedroom is also very small for 3 people. Ok for a night ot two, I guess.
Stayed 2 nights in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
When booked I did not realise that the hotel was in a service station and not where I would normally choose to stay. However, the reception staff really made it a pleasure to stay. Although the services facilities did look that it had good food and drink, we had been driving for 6 hours and wanted to be somewhere quite, the reception girls let us out of the back gate and we drove 10 mi s to the nearest village where we found a lovely wee bistro. The hotel was clean and well maintained and well worth the money.
Stayed 1 night in Sep 2024

6/10 Okay

Cammie

Liked: Cleanliness, staff & service
Location was not good and they offer no shuttle. It cost us a taxi ride when we went into Luzern. The rooms have no temperature control. It was so hot. They had put a fan in the room but it was too loud for sleeping.
Stayed 1 night in Sep 2024

8/10 Good

Marius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good for transit
Stayed 2 nights in Aug 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024