2/10 Terrible
Arivia
19 May 2025
One of the curtains in my room was missing. The room was filled w/ light and heat from the sun by 6AM daily. The mattress needs to be replaced. The left side of the mattress was sunken in. There was a significant leak in the bathroom ceiling. A staff member offered to switch my room. He and I checked 6 other rooms. NOT ONE had a working AC unit. The temps in New Orleans ranged between 76-90 degrees all weekend. I chose to stay in the same room since at minimum the AC worked. Hotel management never returned my calls. The hotel clerk Roman, told me my only options were to switch rooms, to a room he could not guarantee working AC in, or to leave the hotel in the middle of the night since the rooms did not meet my specifications. Requiring AC and a curtain are basic amenities. I didn’t ask for much just a proper room. His indifference to my concerns was appalling. I do not recommend this hotel.
Arivia
Stayed 3 nights in May 2025