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Candlewood Suites New York City-Times Square by IHG

2.5 star property

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Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
In-room safe, desk, iron/ironing board, free WiFi
Suite, 1 Bedroom
Suite, 1 Bedroom, Accessible (Roll-In Shower)
Interior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
339 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Rockefeller Center
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(25 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(55 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(77 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(25 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

8.8 out of 10
Excellent
(45 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(139 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites New York City-Times Square by IHG

Hotel with a fitness center, 7-minute walk to Times Square
This smoke-free hotel features a fitness center, valet parking, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites New York City-Times Square by IHG. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a gym, and a business center are available.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Times Square and Madison Square Garden
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.0 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 907 out of 1721 reviews
Rating 8 - Good. 491 out of 1721 reviews
Rating 6 - Okay. 188 out of 1721 reviews
Rating 4 - Poor. 62 out of 1721 reviews
Rating 2 - Terrible. 73 out of 1721 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Matthew

Disliked: Staff & service
The room was average can’t really complain we got a high city view and that made it awesome.
Stayed 6 nights in Oct 2025

6/10 Okay

Jeff, Kanata

Travelled with family
Liked: Cleanliness
The room was clean and the staff friendly, but the hotel was very basic, elevators slow and the AC unit loud (with no means of turning it off). I thought it was over priced, but then again, I don’t have any recent experience in NYC to compare it to.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value near Times Square
Stayed 3 nights in Oct 2025

10/10 Excellent

Kibrottaavah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Candlewood. The staff at the front desk were super friendly and so helpful. I had questions prior to my stay and they always reaponded politely. The hotel is a perfect location for singles, couples and families who want to be right in the heart of time square where you can walk to alot of the attractions. They had complimentary drinks and snacks throughout my stay which was a nice added touch. The rooms were clean and worth the price. I really loved my stay and would come back again!
Stayed 4 nights in Nov 2025

4/10 Poor

Nina

Travelled with family
Disliked: Cleanliness, amenities
The room was incedibly small for the price I paid. The shower was moldy and damaged and it was either too hot or too cold no matter the seeting we put the tempature.
Stayed 1 night in Nov 2025

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful and helpful, room was very comfortable. I used the kitchenette and found it convenient for a longer stay. Bed was mostly okay, mattress was a little too firm for me. I would definitely stay again.
Stayed 8 nights in Oct 2025

8/10 Good

Aileen

Walkable and convenient to the broadway theaters. Kitchen set up , fridge and microwave are very helpful indeed.
Stayed 4 nights in Oct 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Room size big and clean
Stayed 3 nights in Oct 2025

10/10 Excellent

Stephen, Boulder

Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay at hte Candlewood Suites in NYC!
Stayed 3 nights in Oct 2025

10/10 Excellent

Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
They welcomed us very well. Clean room, excellent laundry!
Stayed 4 nights in Oct 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk people all were very accommodating
Stayed 3 nights in Oct 2025

8/10 Good

tak on

Liked: Cleanliness, amenities
score 9 out of 10 on cleanness score 9 out of 10 on courtesy
Stayed 14 nights in Oct 2025

8/10 Good

Reyna

Stayed 3 nights in Oct 2025

10/10 Excellent

Dany

Stayed 3 nights in Oct 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy walking to places. Felt ssfe
Stayed 2 nights in Oct 2025

10/10 Excellent

yolanie

Stayed 3 nights in Oct 2025

8/10 Good

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable room. Kitchen had everything needed. Location great.
Stayed 7 nights in Oct 2025

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff. The kitchenette was a big plus. Very comfortable rooms. Nice property and great location.
Stayed 5 nights in Oct 2025

6/10 Okay

LEONARDO

Liked: Cleanliness, staff & service, amenities
The room they gave me was not good. No window, dark. They took advantagr of my early checout (30min earlier) to assign, I guess, the wort room of the property. I was ther once before and the room I got was excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Chadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laura was super helpful! Having a kitchenette was so beneficial. The hotel is a bit dated, but well maintained. It’s a good hotel. I will surely get back.
Stayed 5 nights in Oct 2025

8/10 Good

Alessa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and I’d definitely come again. Only issue we had was connecting to the wifi.
Stayed 1 night in Oct 2025

6/10 Okay

Ambarish

Stayed 3 nights in Oct 2025

10/10 Excellent

Nimmit

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

8/10 Good

Ian C

Liked: Cleanliness, staff & service, room comfort

Nice place. Faulty locks!

The locking mechanism on the hotel door needs to function better. I would suggest replacing or upgrading the card-based locks.
Stayed 3 nights in Oct 2025

8/10 Good

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No tienen personal para llevar las maletas a las habitaciones
Stayed 1 night in Oct 2025