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Candlewood Suites New York City-Times Square by IHG

2.5 star property

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Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
Suite, 1 Bedroom
Suite, 1 Bedroom, Accessible (Roll-In Shower)
Interior detail
In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
339 W 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Rockefeller Center
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪32 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.6 out of 10
Excellent
(30 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(58 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(83 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(27 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

8.8 out of 10
Excellent
(52 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(153 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Candlewood Suites New York City-Times Square by IHG

This smoke-free hotel features a fitness center, valet parking, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites New York City-Times Square by IHG. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a gym, and a business center are available.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Times Square and Madison Square Garden
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 22.95 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.0 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times

Candlewood Suites City-Times Aparthotel

Candlewood Suites City-Times Aparthotel New York Square

Candlewood Suites New York City-Times Square

Candlewood Suites New York City Times Square Hotel New York City

Candlewood Suites New York City-Times Square Aparthotel

Candlewood Suites City-Times Square Aparthotel

Candlewood Suites City-Times Square

Candlewood Suites New York City Times Square

Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1026 out of 1911 reviews
Rating 8 - Good. 534 out of 1911 reviews
Rating 6 - Okay. 207 out of 1911 reviews
Rating 4 - Poor. 72 out of 1911 reviews
Rating 2 - Terrible. 72 out of 1911 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and kind staff
Stayed 3 nights in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Great staff and great location
Stayed 5 nights in Feb 2026

10/10 Excellent

Destiny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff went ABOVE and beyond to accommodate the birthday we had. When we arrived, we got to the hotel around 11am to bag drop, intending to return at 3pm for check in, I requested a birthday decoration for my cousin and we were then told our room was ready for early check in! We got a top floor with gorgeous views of NYC and a super sweet room decoration. The room was a great size and had everything we needed for our stay. Staff was super courteous and the beverages/sweets in the lobby was a nice touch. They made this experience so great, and I would definitely return in the future. Thank you so much!
Stayed 2 nights in Feb 2026

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities
Location is great and the staff members were very nice. But one of the two elevators malfunctioned, putting everyone (guests and staff) in elevator hell for two days. I could accept that if there were four elevators but this was ridiculous. Why was there no emergency repair service being done???
Stayed 3 nights in Feb 2026

8/10 Good

James

Stayed 4 nights in Jan 2026

8/10 Good

Mark

Stayed 6 nights in Jan 2026

6/10 Okay

Victoria

Liked: Cleanliness
The room needs an update. The layout of the bathroom is really weird and the water is either insanely hot or freezing cold with a handful of places where there’s a little bit of rust on the walls that would be made better with a a coat of paint or calking. The AC unit doesn’t have a functional thermostat on it so it’s either on or off.
Stayed 3 nights in Jan 2026

10/10 Excellent

Christian A.

Stayed 3 nights in Jan 2026

10/10 Excellent

Danielle

Stayed 3 nights in Feb 2026

8/10 Good

Carlos Mario Rivera

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 3 nights in Jan 2026

10/10 Excellent

Tasha Virdinia, Greenville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was GREAT!
Stayed 3 nights in Jan 2026

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff! Extremely clean room! Centrally located to everything! What more could you ask for?
Stayed 3 nights in Jan 2026

10/10 Excellent

Allison

Stayed 2 nights in Jan 2026

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2026

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Disliked: Amenities
I booked a room with a kitchenette well the stove top burners did not work, microwave did not work, shower when you turned on the hot water a loud noise sounded until you completed your shower, tv had only 5 channels, besides that, staff were superb and very helpful
Stayed 5 nights in Jan 2026

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities
Great place to stay in NYC! I loved having a kitchenette, a nice little gym, and access to free laundry during my stay. Wonderful place to stay for a work trip; I only wish I could afford to stay here outside of winter months!
Stayed 3 nights in Jan 2026

10/10 Excellent

John

Stayed 3 nights in Jan 2026

10/10 Excellent

Erik

Liked: Cleanliness, amenities, property conditions & facilities
great location and staff
Stayed 4 nights in Jan 2026

8/10 Good

Kok Hin

Stayed 8 nights in Jan 2026

8/10 Good

ma.teresita

Liked: Cleanliness, amenities
The staff our very polite and helpful. But they put me in an old room on the fifth flr. The tv channels are limited and with bad reception.’otherwise it’s clean and decent.
Stayed 3 nights in Jan 2026

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly. The location was good.
Stayed 3 nights in Jan 2026

10/10 Excellent

Anna

Stayed 4 nights in Jan 2026

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The place was ok accept at the time they only had one elevator running and took me 25 mins to reach the lobby when i left so as long as your not in a rush its cool
Stayed 1 night in Jan 2026

10/10 Excellent

Tatyana

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great time square hotel
Stayed 1 night in Jan 2026

8/10 Good

Paul St.

Liked: Cleanliness, staff & service, amenities
The room was clean though it did show its age. He louvers on the AC unit were busted and the vanity in the bathroom was scuffed up. When I arrived only one elevator was working it took a long time to get an elevator when you wanted one, even when the second elevator was working.
Stayed 3 nights in Jan 2026