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Candlewood Suites New York City-Times Square by IHG

2.5 star property

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Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
Lobby sitting area
Interior detail
City view
Suite, 1 Bedroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Room service
  • Parking available
  • Pet-friendly
  • Gym
  • Laundry

Explore the area

View in a map
339 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.2 out of 10
Very good
(19 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(53 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (High Floor)

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(71 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(24 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite

8.8 out of 10
Excellent
(42 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(131 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites New York City-Times Square by IHG

Hotel with a fitness center, 7-minute walk to Times Square
This smoke-free hotel features a fitness center, valet parking, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites New York City-Times Square by IHG. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a gym, and a business center are available.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Times Square and Broadway
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 85 per day)

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.0 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 814 out of 1586 reviews
Rating 8 - Good. 464 out of 1586 reviews
Rating 6 - Okay. 177 out of 1586 reviews
Rating 4 - Poor. 60 out of 1586 reviews
Rating 2 - Terrible. 71 out of 1586 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The room was spacious. Walking distance to everything. The TV channels weren't the greatest. I only got a quarter of the channels listed. Please have prices listed for the items to purchase in the food pantry. Please be specific about housekeeping for those staying less than a week. It would help if you had 12 ounce cups for the coffee.
Stayed 3 nights in Aug 2025

10/10 Excellent

Felipe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay near Times Square! The hotel's location was perfect for exploring the city. The room was cozy and clean, with everything we needed for a comfortable stay. We loved being able to walk to all the iconic spots in Times Square. Highly recommend this hotel to anyone visiting NYC
Stayed 3 nights in Jul 2025

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Quiet and comfortable. In a good location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Trung

Stayed 2 nights in Aug 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

david felipe

Stayed 4 nights in Jul 2025

6/10 Okay

Dee-Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was refreshing to enter the lobby and be able to have a cup of delicious lemonade and baked treat. However, the room I was in could use a bit of upgrading, especially the air conditioner unit and better choices of tv programs.
Stayed 3 nights in Jul 2025

6/10 Okay

Dee-Anna

Travelled with partner
Liked: Cleanliness, staff & service
The front desk staff were very friendly and welcoming. The staff were very responsive. We had issues with our refrigerator and once reported, the management quickly sent someone to our room to fix it. However, the TV channel options were awful, most of the programs were of very old movies (from 10+ years ago). Most channels had no signal and the ones were working the screen was dark.
Stayed 13 nights in Jul 2025

8/10 Good

Aleksey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with a kitchen and everything you would need for a comfortable stay. Very quiet and clean, and the staff are friendly and helpful. It was a bit weird that the toilet seat would not stay up and that there is no place to drop off your garbage if you order take out. You have to call the front desk and arrange for someone to pick it up from your room. The location also did not feel safe as there were numerous homeless people outside who were fighting in the street when I was there, but that's true for much of NYC these days.
Stayed 3 nights in Jun 2025

8/10 Good

Monica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to everything but room needed to be cleaned better.
Stayed 3 nights in Aug 2025

4/10 Poor

Ryan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 28 nights in Jun 2025

10/10 Excellent

Tamara M.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will definitely stay here again room was clean staff was very polite lots of stores nearby close to time square also walking distance to a market I give this hotel a 10
Stayed 2 nights in Aug 2025

10/10 Excellent

Candiss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed seven days at this location. I enjoyed every minute of it. I will be back.
Stayed 6 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Having a full kitchen was ideal.
Stayed 2 nights in Aug 2025

6/10 Okay

Hilary

Travelled with family, Business traveller
Staff is friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Anirban

Stayed 2 nights in Jul 2025

10/10 Excellent

George

Stayed 5 nights in Jul 2025

10/10 Excellent

Caleb

Stayed 4 nights in Jul 2025

6/10 Okay

Laura

Travelled with family
Liked: Staff & service, amenities
Excellent location and great staff service; property was dated and could use a carpet refresh. Room was comfortable for NYC standards. Good hotel for the price and location
Stayed 3 nights in Jul 2025

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and comfortable bed Cute chocolate square on entrance but it was mint flavored 😅
Stayed 2 nights in Jul 2025

8/10 Good

James

Liked: Staff & service, room comfort

Great location but rooms need to be overhauled

The employees are excellent as is the service they render. The location of the hotel is perfect for those interested in attending Broadway shows. A good kitchen. That said, the rooms need a total overhaul. Chipped cabinets, torn curtains, door with lock missing and not closing properly. Only one fork and 2 knives. Could use additional cutlery. This is my second time at the hotel and what brought me back were the employees. This time Laura was great and last year, Ken.
Stayed 6 nights in Jul 2025

8/10 Good

randall

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was delightfully and surprisingly quiet (for nyc.) There was a cute kitchenette. This was a last moment booking, made after midnight while in Time Square. When I arrived at the Paramount Hotel nearby, paid through Orbitz (never again-total nightmare) the Paramount Hotel had given my prepaid room away. Orbitz-no surprise-took no responsibility. The gentleman at the front desk of Candlewood was fantastic. Ditto for the staff.
Stayed 2 nights in Jul 2025