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Candlewood Suites New York City-Times Square by IHG

2.5 star property

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Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
Suite, 1 Bedroom
In-room safe, desk, iron/ironing board, free WiFi
Interior detail
Suite, 1 Bedroom, Accessible (Roll-In Shower)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
339 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Rockefeller Center
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(27 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(56 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(81 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(27 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

8.8 out of 10
Excellent
(49 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(144 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites New York City-Times Square by IHG

This smoke-free hotel features a fitness center, valet parking, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites New York City-Times Square by IHG. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a gym, and a business center are available.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Times Square and Madison Square Garden
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.0 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 956 out of 1813 reviews
Rating 8 - Good. 515 out of 1813 reviews
Rating 6 - Okay. 199 out of 1813 reviews
Rating 4 - Poor. 71 out of 1813 reviews
Rating 2 - Terrible. 72 out of 1813 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities
Excellent stay all-around! 28th floor room was super quiet, as big as a typical non-NYC room, clean and having the kitchen was fantastic. Staff was friendly and luggage hold was convenient and easy!
Stayed 4 nights in Dec 2025

2/10 Terrible

Emily

Travelled with family, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
I'm honestly looking for a partial refund. During the days the water was first shut off it caused what the maintenance man said was an improper mix of hot and cold water but it seemed more than that. I have video of the toilet constantly running and the porcelain being 120 degrees and the water at 150. It made the entire bathroom a sauna and we had to use the gym restroom. During the time I reported to the front desk and watched as she couldn't contact a higher-up/manager. The next day coming back to the room the maintenance person was there and didn't fully understand what was happening. He too tried contacting his management (can't remember the title he used) it was the same result wherein he couldn't reach management at all. I was burned trying to use the toilet and my husband had to turn off the toilet and use cold sink water for flushes so we didn't have to go to the gym area for the toilet
Stayed 4 nights in Dec 2025

10/10 Excellent

Anevay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had all we needed for our stay. Not a high end hotel of course but that’s not what we needed to have a great time. Hotel staff was polite, room was restocked with fresh towels and clean trash bags everyday, and they provided free coffee and water. No complaints at all.
Stayed 3 nights in Dec 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful! The amenities were generous with their coffee & cocoa and muffins, and ice water was available. We would stay there again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and attentive staff!! It’s an older hotel but has everything one needs.
Stayed 4 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, spacious room in a great location, and the staff are very helpful and friendly.
Stayed 3 nights in Dec 2025

10/10 Excellent

Todd

Clean room, comfy bed, no issues at all
Stayed 1 night in Dec 2025

6/10 Okay

William

Travelled with group
Liked: Cleanliness
Coffee was not restocked.
Stayed 5 nights in Dec 2025

10/10 Excellent

Tyonte

Stayed 2 nights in Dec 2025

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Vladimir

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent.
Stayed 1 night in Dec 2025

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service
Room was clean, the hotel staff kept our bags for us prior to check-in time. The staff was super friendly! We'll definitely stay here on our next visit!
Stayed 1 night in Dec 2025

8/10 Good

Nicholas

Liked: Staff & service
V
Stayed 3 nights in Dec 2025

10/10 Excellent

Glenn

Stayed 1 night in Dec 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything the hotel offered, everything was exceptional.
Stayed 4 nights in Nov 2025

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 4 nights in Dec 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and clean
Stayed 5 nights in Dec 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice. Rooms were clean. Close to everything. We enjoyed our stay! We would stay there again!
Stayed 3 nights in Dec 2025

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Although hotel was a little on older side it was kept clean & staff helpful when in need.
Stayed 5 nights in Dec 2025

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was an okay hotel. We were on 6th floor, next to the elevator. Constant noise through out the night.
Stayed 3 nights in Dec 2025

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok it’s everything
Stayed 8 nights in Nov 2025

4/10 Poor

Daniela

Disliked: Cleanliness, property conditions & facilities
The room was very dated and not clean. There were crumbs on the chair, stains on all the upholstery and the bathroom smelled like mold. The heater was very loud when it turned on.
Stayed 1 night in Dec 2025

10/10 Excellent

Massanica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not listen to any of the negative reviews! I stayed for 2 nights for a girls weekend and we couldn’t feel more safe. The staff are so friendly and inviting, the location is so convenient, the amenities and appliances are modern, and best part: affordable. This will be the only hotel i book for my future visits to Times Square! Thank you Candlewood Suites !
Stayed 3 nights in Dec 2025

10/10 Excellent

Kevin

Business traveller
Liked: Staff & service, room comfort
Yes and workplace was fine.
Stayed 18 nights in Nov 2025

8/10 Good

Linda

Travelled with family
Disliked: Room comfort
The kitchen was fully required for our needs, the staff was very friendly. There was one issue. The HVAC was not working and the staff kept saying it was going to be replaced and it never was in the four days we were there.
Stayed 3 nights in Dec 2025