4/10 Poor
Esteth
Travelled with group
10 Mar 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Went for a girls weekend for a concert. Arrived friday night upon arrival we were not greeted but completely ignored at check in. Everyone looked like they hate their job. Front desk Agent never once looked up at me during the whole check in process. Not even when I handed her my ID. She didnt even look to see if I was me. Disorganized there didnt seem to be any structure asking about the parking pricing and even trying to get the information to where the parking lot was a total nightmare. the fact we had to park 2 blocks away and arent even allowed to take your car in or out during your stay is crazy. If I didnt ask about the water or ice i would have never recieved water and know that ice was only on even floors. The 1st floor restaruant had breakfast on the last day and my waitress was not tentive at all had to flag her down a few time for simple things like cream for my coffee. Had to ask a worker to give me a clean cup because the coffee mug was dirty but like really really dirty even the glass of water had stuff inside of it. I was ready to leave a.s.a.p. the fact that gratuity was forced on there was wild because the service lacked everything. I come from hotels worked in 5 star 5 diamond hotels and resorts. My expectations were not that high but i did not expect it to be this bad. I will not be staying there again and definitely wont recommend it to others. They need to retrain their staff cause if I was a Forbes or, A A A inspector I'd fail them.
Esteth
Stayed 2 nights in Mar 2025