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Dream Downtown, by Hyatt

4.5 star property
VIP Access

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Photo gallery for Dream Downtown, by Hyatt

King Guest House
Creator video
Nightclub
Nightclub
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Free WiFi
  • Pet-friendly

Explore the area

View in a map
355 W 16th St, New York, NY, 10011
  • Place, The High Line Park
    ‪3 min walk‬
  • Place, Times Square
    ‪9 min drive‬
  • Place, Empire State Building
    ‪11 min drive‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum)

  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool View (Silver)

8.6 out of 10
Excellent
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony (Bronze)

8.4 out of 10
Very good
(15 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Bronze)

7.4 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Silver)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver)

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Bronze)

7.6 out of 10
Good
(21 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access (Gold)

Room, 1 King Bed, Pool Access (Gold)

Room, 1 King Bed, Pool Access (Gold)

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Platinum)

Suite (Platinum)

Suite (Platinum)

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold)

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold)

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Bronze)

Room, 1 Queen Bed (Bronze)

Room, 1 Queen Bed (Bronze)

7.8 out of 10
Good
(19 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Pool Access (Platinum)

Suite, 1 King Bed, Pool Access (Platinum)

Suite, 1 King Bed, Pool Access (Platinum)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King Guest House

King Guest House

King Guest House

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Terrace (South Tower)

Suite, 3 Bedrooms, Terrace (South Tower)

Suite, 3 Bedrooms, Terrace (South Tower)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About this property

Dream Downtown, by Hyatt

Luxury hotel with a nightclub and a 24-hour fitness center
This smoke-free hotel features a restaurant, a nightclub, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a rooftop terrace are onsite.
Dream Downtown, by Hyatt offers 314 accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center, a seasonal outdoor pool, and complimentary bicycles.
Our customers tell us they can't get enough of Dream Downtown, by Hyatt's great location. During your stay, you're just a quick walk from The High Line Park. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • The restaurant, poolside bar, and bar/lounge offer choices for drinking and dining
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include meeting rooms, a gift shop, and laundry facilities
  • Onsite recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the location
  • Steps from Chelsea Market and 4 minutes by foot from The High Line Park
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Dream Downtown, by Hyatt offers its guests a seasonal outdoor pool, a 24-hour fitness center, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A nightclub, a rooftop terrace, and multilingual staff are also featured at the luxury Dream Downtown, by Hyatt. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

Dream Downtown, by Hyatt has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 100 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 12 to May 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 99 per accommodation, per stay
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 57.38 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 100 per night
  • Pet fee: USD 99 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
The pool is located in a private club operated by a third-party. Guests have access to the pool from 8:30-10:30 AM and 6-8 PM. From 11 AM-6 PM, the pool is available only to adults aged 21 and older and requires wristbands (surcharge) to access.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 19 and close September 13.
  • Pool access available from 8:30 AM to 10:30 AM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Downtown Dream
Dream Downtown
Dream Downtown Hotel
Dream Downtown Hotel New York
Dream Downtown New York
Dream Downtown Hotel New York City

Dream Downtown, by Hyatt Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 782 out of 1594 reviews
Rating 8 - Good. 296 out of 1594 reviews
Rating 6 - Okay. 219 out of 1594 reviews
Rating 4 - Poor. 152 out of 1594 reviews
Rating 2 - Terrible. 145 out of 1594 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Would def stay again. Balcony was great!
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Stayed 1 night in Aug 2025

6/10 Okay

Maryann

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Elliot

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff clean rooms soon. Guacamole was one of the best I had in a long time.
Stayed 1 night in Jul 2025

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll make this fast as I’d like to forget it. 1). Didn’t have my reservation. Took 45 minutes to find it. Got downgraded into a dirty room where they have a noise machine it’s so loud (4am every night). There is a club next door. Witnessed at least 10 incidents with a lot of people shaking their heads. 2). The pool was overcrowded with no chairs, ever. 3). Cold showers on the last day. 4). Watched a woman whose son was having a medical emergency and they told her to wait her turn in line
Stayed 4 nights in Aug 2025

6/10 Okay

Bintou

Stayed 2 nights in Jul 2025

2/10 Terrible

Steven, Chicago

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This was the absolute worst hotel stay I've had in my life. Starting with the incompetence of the front desk. I was delayed for my week long stay by a day. I had to spend an hour on wait just to reach someone at the front desk to notify them so my room wasn't cancelled. Its nearly impossible to reach someone at the front desk. The beds are terrible. It feels like they have limited number of springs in the bed so the they push into your body. They will hurt your back. I've never had a more uncomfortable bed at a hotel. You have to try to sleep on your side between rows of springs. Can't even explain what a bad situation this is. Then my daughter left something in the room. we called an hour later to have them retrieve it which they did. But they never mailed it out and again I can't reach the front desk. Lastly they added another person's charges to my room bill. And guess again, it took multiple calls and an hour of time to for my assistant to get a hold of them but they refused to take off without speaking to me. Yet they won't call me. So i just have to dispute it with my credit card company. Do Not Stay At This Terrible Hotel.
Stayed 8 nights in Jul 2025

2/10 Terrible

Adriana

Stayed 4 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay! We enjoyed the amenities.
Stayed 1 night in Aug 2025

8/10 Good

Ashley

Stayed 2 nights in Jul 2025

2/10 Terrible

Tihira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We loved the location. What we didn’t like was that there was no refrigerator or microwave in the room. There was also a fight in the room next door to ours and no one checked in to see if we were okay.
Stayed 5 nights in Jul 2025

10/10 Excellent

Laura

Stayed 2 nights in Jul 2025

4/10 Poor

Keith

Travelled with partner
It’s basically a 24hr a day night club. Constant noise night and day
Stayed 3 nights in Aug 2025

6/10 Okay

Rong

Travelled with family
Liked: Cleanliness, staff & service, amenities
The soundproofing of the room is not good, and it is a little noisy.
Stayed 3 nights in Aug 2025

6/10 Okay

Chris

Disliked: Cleanliness
Hotel was worn
Stayed 1 night in Jul 2025

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was great close to everything, which made getting around very convenient. However, the stay was a bit pricey for what was offered. One downside was the lack of soundproofing; you could hear everything from the neighboring rooms, and the constant door slamming made it hard to rest comfortably.
Stayed 1 night in Jul 2025

10/10 Excellent

Giuseppe

Stayed 2 nights in Aug 2025

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience and I am happy I made the choice of Dream Downtown by Hyatt. Hope to comeback soon.
Stayed 2 nights in Aug 2025

6/10 Okay

Robert

Liked: Staff & service, amenities
It was ok
Stayed 1 night in Aug 2025

6/10 Okay

Kiesha

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Aug 2025

6/10 Okay

Bryan W

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was no VIP benefit even though Expedia shows there is one. The most upsetting part was the pool was inaccessible for the hottest day we intended on having a pool day. It should be clear that the pool can be closed even to hotel guests for private events. It was extremely upsetting and ruined the first full day of our trip when we just wanted to relax by a pool.
Stayed 4 nights in Jul 2025

2/10 Terrible

Monica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was heavy with smoke smell and pubic hairs in the bathroom. I went to room for 30 min and took a meeting but the WIFI did not work. I had to take call from my Cell Data instead and could not stand the smoke smell. There was a man yelling loudly in the hallway and I did not feel safe. I was afraid to go into the hallway to exit the room. I was contacting Expedia during this call to let them know I needed to cancel the hotel, it was inhospitable and I could not stay. They said they called the hotel and that it was non-refundable. Non-refundable should only exist if there was a hospitable option. I reported the situation to the front desk and the woman said she noted it, but I did not see her actually doing anything. I had my bags and said I was checking out, I needed to get to a room with WIFI and that felt safe. There was a long line of check ins, and with my bags I let the woman know that I was checking out (I had not been in the room more than 45 min) and that this was a terrible experiance. I asked again for a refund on expedia and the hotel said no. I said I was there for 45 minutes, and I was willing to pay for 1 night and they could return the remaining $600+ for the remaining 2 nights on the reservation and I was staying elsewhere. This was a terrible experiance and first time at this Hyatt property.
Stayed 3 nights in Jul 2025

4/10 Poor

Najwa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel was not kid friendly , and non of the amenities were available to us. after 11 am the pool is open to the public and all kinds of people were in and out some not appropriately dressed for the pool. i got the suite that was supposed to sleep 4 with a convertible sofa, the sofa bed was old and dirty and no sheets were provided, i ordered water and it never came. and the ac stopped working. it wasn't worth the $$$$ in an way , should've stayed at the maritime next door.
Stayed 4 nights in Jul 2025