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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property

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Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Exterior
Meeting facility
Lobby
Premium bedding, desk, laptop workspace, blackout curtains
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
121 W 28th St, New York, NY, 10001
  • Madison Square Garden
    ‪5 min walk‬
  • Empire State Building
    ‪8 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪15 min drive‬

Room options

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed Roll In Shower

8.2 out of 10
Very good
(19 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout curtains

Two Queen Beds City View

8.4 out of 10
Very good
(70 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

Two Double Beds Roll In Shower

7.4 out of 10
Good
(22 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout curtains

King Evolution

8.6 out of 10
Excellent
(200 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

2 Queen Beds

7.8 out of 10
Good
(120 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed City View

8.2 out of 10
Very good
(22 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking (Higher Floor)

8.0 out of 10
Very good
(61 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Higher Floor)

8.6 out of 10
Excellent
(91 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn New York/Manhattan-Chelsea

Hotel with a 24-hour business center, a short walk to 5th Avenue
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business center and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and a 24-hour front desk.
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The shopping around Hilton Garden Inn New York/Manhattan-Chelsea gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. You'll find features like free WiFi in public areas, plus a snack bar/deli and a 24-hour business center.
  • Free WiFi and wired Internet
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and a porter
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Within a 10-minute walk of 5th Avenue and Madison Square Garden
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn New York/Manhattan-Chelsea. Parking is available for a fee.

This 3-star New York hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults, and USD 10 to 25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1298 out of 3038 reviews
Rating 8 - Good. 929 out of 3038 reviews
Rating 6 - Okay. 476 out of 3038 reviews
Rating 4 - Poor. 189 out of 3038 reviews
Rating 2 - Terrible. 146 out of 3038 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness
Great location near Penn station & subway stations for exploring! Air conditioning was too noisy to sleep with it but clean & comfy room! Tea/coffee machine & microwave (bring your own plates & cutlery if heating food! Staff welcoming and helpful!
Stayed 6 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lou on the front desk was really helpful and would like to thank her for sorting a room for us on arrival.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Thank you!
Stayed 4 nights in May 2025

10/10 Excellent

Sonia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in May 2025

8/10 Good

Evelyn

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff was wonderful at check in, the breakfast restaurant staff was great, and room service was great. This is a good location around dinning and transportation. Good walking distance to nearby attractions. This is a good place to stay on a quick NY trip.
Stayed 2 nights in Apr 2025

6/10 Okay

Naomi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Would stay somewhere else

The bathroom sink didn’t drain and the shower waster pressure wasn’t great and the water was always boiling hot. Also it looked like there was water damage to the ceiling
Stayed 4 nights in May 2025

6/10 Okay

Onuawuchi

Bathrooms are outdated, rooms too close to each other.
Stayed 2 nights in Apr 2025

8/10 Good

Cheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Damilola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 2 nights in May 2025

10/10 Excellent

Mark E.

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel,amenities and surrounding area are wonderful
Stayed 3 nights in Apr 2025

10/10 Excellent

Estefania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful keeping our bags. Thank you
Stayed 2 nights in May 2025

8/10 Good

Naomi, Auburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. I felt safe.
Stayed 2 nights in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Area around the property can be a little dirty (not their fault). The facility itself is nice, a few odds and ends here show their age. But overall a great place to stay for a short business trip.
Stayed 1 night in May 2025

10/10 Excellent

Steve and Nancy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were excellent, very friendly and always helpful, and generally great ambassadors for the company. The hotel's location is closed to the subway/ metro system; and the rooms are a reasonable size for a budget, New York, hotel. I had two complaints: the sound from NY drivers using their horns was a little annoying; and some of the other guests could have been a little more considerate when outside their rooms, I didn't need to open my room door to hear their conversation. Would I stay there again, yes, but I would ask for a room higher than the 10th floor, to minimise road noise (car horns).
Stayed 3 nights in Apr 2025

10/10 Excellent

Dalia, Leon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, offers rooms with a view, street at day is very pretty, flower market
Stayed 4 nights in Apr 2025

6/10 Okay

Svetlana

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The air conditioner was extremely noisy! The noise in the hallway was non stop, 24/7! Everything else was decent.
Stayed 3 nights in May 2025

6/10 Okay

Kevin A. Mejias

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Kim

Stayed 1 night in Apr 2025

10/10 Excellent

Suparna

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 4 nights in Apr 2025

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness
Neighborhood was great. All rooms are small in New York City so as expected. Sheets were stained but clean. There should be 3 spots for cars to pull up and unload/load in front of the hotel but the staff use them for parking, very unprofessional and inconvenient for customers.
Stayed 3 nights in Apr 2025

6/10 Okay

Barbara

Travelled with group
Liked: Staff & service
Disliked: Cleanliness

Surprised at the downturn of this hotel.

I've stayed here before, but I'm sorry to say that the place has become worn-out and dated. Don't get me wrong - the staff was wonderful, helpful, kind. But the conditions in the basement bathroom, which is the only one available when you arrive too early to check in were appalling. I haven't seen anything that bad since a train station in Seville years ago. Filthy, with 2 of the 3 toilets clogged. Elevator lights indicating up/down were damaged, carpets worn out and one front door closed because of damage. For $330 a night + another $70 in taxes, I expected a little better. Won't be staying at this Hilton again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sungil

Travelled with family
Liked: Staff & service, property conditions & facilities
My overall stay at the hotel was satisfactory. The staff were polite, and the location was convenient. However, the cleanliness of the room was disappointing. I noticed dust on surfaces, the bathroom wasn’t thoroughly cleaned. Improving the hygiene standards would make the experience much more pleasant.
Stayed 4 nights in Apr 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy check in/out. Quiet, close to subway.
Stayed 2 nights in Apr 2025