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Hotel Hayden

4.0 star property

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Photo gallery for Hotel Hayden

Lobby sitting area
Fitness facility
Egyptian cotton sheets, premium bedding, in-room safe, desk
Property entrance
View from room

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪47 min drive‬

Room options

View all photos for Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

7.2 out of 10
Good
(20 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(118 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room

  • Sleeps 2
  • Free Wi-Fi

Similar properties

Exterior
The Hotel @ Fifth Avenue
Manhattan
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.1 out of 5, Very good, 2,051 reviews
The price is €167
includes taxes & fees
31 May - 1 Jun
The Hotel @ Fifth Avenue

About this property

Hotel Hayden

A 24-hour fitness center, a 24-hour business center, and self parking are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Hotel Hayden's great location gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Free breakfast, free WiFi in public areas, and a 24-hour gym are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of 5th Avenue and Madison Square Garden
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served daily. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 328 out of 1012 reviews
Rating 8 - Good. 239 out of 1012 reviews
Rating 6 - Okay. 210 out of 1012 reviews
Rating 4 - Poor. 110 out of 1012 reviews
Rating 2 - Terrible. 125 out of 1012 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Eric

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Heat didn’t work overnight with temps around 10, room dropped to 60 or so. Desk chair was broken. Sink drains slow, shower had only half a door. Only ice is in grimy basement. Just overall lipstick on a pig setup. Avoid
Stayed 3 nights in Feb 2026

2/10 Terrible

Scott

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff wasn’t helpful with an issue I had
Stayed 1 night in Jan 2026

2/10 Terrible

Dan

Stayed 3 nights in Dec 2025

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay thank you … the service and staff was very welcoming
Stayed 1 night in Jan 2026

2/10 Terrible

emily

Travelled with pets, Travelled with partner, Travelled with group
The room didn’t have any heat. The staffs only solution to the problem was giving us a space heater which didn’t raise the temperature in the room because the closed windows had a strong air flow coming from the crack it was -7 degree outside that night. We asked for more blankets but because the whole building had no heat they ran out of blankets
Stayed 4 nights in Jan 2026

8/10 Good

Dave

Stayed 4 nights in Jan 2026

6/10 Okay

Janie

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
No. My reservation was change, from double beds to a king bed room for an handicapped preson. Shower had no curtains or glass door. 4 guest adults 1women 3men. The heat not working properly. Call maintenance, came to fix heat,then we return to room.heat blowing cold.There was no more heater.we slept wth clothes on. They ran out of blankets. Half of hotel had heat problems . The worst stay in newyork city.
Stayed 1 night in Jan 2026

10/10 Excellent

Victor Adrian

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in Dec 2025

6/10 Okay

Adriana

Liked: Staff & service
Disliked: Cleanliness
Staff was helpful when they noticed that hotel.com had double booked me in their system and charged me twice. Location was very convenient
Stayed 2 nights in Jan 2026

2/10 Terrible

Qing

Disliked: Property conditions & facilities
AC did not work at all
Stayed 1 night in Jan 2026

6/10 Okay

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff was courteous. But the bed was very uncomfortable, we didn’t have full size pillows and the bathroom shower glass was so small the water would go out all over the floor. The complimentary breakfast was just pastries. It’s a beautiful place and location.
Stayed 5 nights in Jan 2026

8/10 Good

Peter

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Room was clean. Felt safe.
Stayed 2 nights in Jan 2026

10/10 Excellent

NICHOLAS

Stayed 1 night in Dec 2025

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time with my bestie!
Stayed 2 nights in Jan 2026

6/10 Okay

Zach

Business traveller
Liked: Cleanliness
room was okay - the mattress on the bed is super thin. Not something I really expected from a 4 star hotel. The water pressure in the shower was extremely high, and the only water temperatures for the shower were 10/10 scolding, 7/10 hot, and then 1/10 arctic circle freezing. Some equipment in the gym was broken so basically only had dumbbells and cardio machines. the wifi in the room was also very spotty on my phone but worked better on laptop
Stayed 4 nights in Jan 2026

6/10 Okay

David

Stayed 1 night in Jan 2026

8/10 Good

Kristian

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2026

6/10 Okay

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities
Very nice
Stayed 1 night in Jan 2026

2/10 Terrible

Mubin

Stayed 5 nights in Dec 2025

2/10 Terrible

Karla

Stayed 5 nights in Dec 2025

2/10 Terrible

Shabnam

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room was neglected; the heater didn't work and overall, a horrible hotel
Stayed 2 nights in Dec 2025

6/10 Okay

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
room was nice. could not connect to wifi the entire time I was there. Called the desk and was offered really no solution or anything. the person on the phone offered absolutely no help and said he could change my room. I was halfway through the stay and it was literally just the wifi not working. I just would have wanted a bit more troubleshooting or something not a room change.
Stayed 4 nights in Jan 2026

10/10 Excellent

adriana

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, hotel staff took care of us very well ! They are kind and greeted us every time we walked in and out.
Stayed 2 nights in Jan 2026

2/10 Terrible

Amar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible bed. It felt like sleeping on concrete with a plastic sheet. The thermostat did not work. Had to open the windows for fresh air. Room was not clean. Overall, a very bad experience. Would not recommend this hotel to anyone. Just horrible.
Stayed 1 night in Jan 2026

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