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Hotel Hayden

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Hayden

Lobby sitting area
Property entrance
View from room
Fitness facility
Egyptian cotton sheets, premium bedding, in-room safe, desk

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

7.2 out of 10
Good
(19 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(116 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

Similar properties

View from property
NEW YORKER BY LOTTE HOTELS
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.1 out of 5, Very good, 6,514 reviews
The price is €146
includes taxes & fees
29 Mar - 30 Mar
NEW YORKER BY LOTTE HOTELS

About this property

Hotel Hayden

A 24-hour fitness center, a 24-hour business center, and self parking are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Hotel Hayden's great location gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Free breakfast, free WiFi in public areas, and a 24-hour gym are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the location
  • Within a 10-minute walk of 5th Avenue and Madison Square Garden
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served daily. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 318 out of 1001 reviews
Rating 8 - Good. 236 out of 1001 reviews
Rating 6 - Okay. 211 out of 1001 reviews
Rating 4 - Poor. 111 out of 1001 reviews
Rating 2 - Terrible. 125 out of 1001 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Christopher

Disliked: Property conditions & facilities
The room was worn down, have of the lights were burnt out and the bed was very uncomfortable.
Stayed 7 nights in Dec 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Issue with heat in the room not working properly despite having engineer "fix" it while in the room. Was extremely cold overnight. Mattress also uncomfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

James

Stayed 1 night in Dec 2025

6/10 Okay

Anca, Deerfield

Stayed 2 nights in Dec 2025

8/10 Good

Kaitlyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming and friendly. We did have an issue with our heat in the room not working, but they had maintenance up to our room within 20 minutes to fix it. My only issue is the breakfast. It’s not much of a breakfast but just assorted muffins and pastries.
Stayed 2 nights in Dec 2025

2/10 Terrible

Nicole

Disliked: Amenities, property conditions & facilities
The room would not cool down- was 99 degrees the whole first night. Staff was dismissive about this issue, and we were unable to sleep
Stayed 2 nights in Dec 2025

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was spotless, although we could not figure out how to get heat in the room so we end up shutting it off and it was still cold in the room. It was clean a very basic hotel. For the price it was fine. It was a little off the track for what we normally like.
Stayed 1 night in Dec 2025

8/10 Good

claudia

Stayed 4 nights in Dec 2025

2/10 Terrible

Viviana

Travelled with family
Disliked: Cleanliness, amenities
Don’t know were to start !!! New York -8C , no heat , very out dated all !! No buffet ( only coffee, muffins and croissants) Sheets were horrible ( plastic cover on mattress ) We were freezing at night. They didn’t have covers. We change rooms 2 times. Went to complain at midnight and there was a line of people for the same reason. The manager came to talk to us at the room. Paid average of $ 600/ night totally crazy , they wave 1 night ( the least expensive one ) We stay there 4 nights. Imposible to find a room in an other hotel. Worst experience in New York in my life !!! Will never go there again !!’
Stayed 4 nights in Dec 2025

2/10 Terrible

Laura

Stayed 4 nights in Dec 2025

8/10 Good

Lauren

Stayed 4 nights in Dec 2025

8/10 Good

HANNAH

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had an issue with them giving our room away on our check in day. But the manager accommodated that night so we were pleased. We never ate the breakfast so no input there. We didn’t understand why there are only 3 pillows and 3 towels for a room that sleeps 4.. No input on air either as we kept it off during our stay
Stayed 4 nights in Dec 2025

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness, staff & service
Location is great with lots of walkable shops and restaurants. The staff is exceptional: so friendly and helpful. Unfortunately, it was an extremely cold day and the heat in my room was a bit temperamental (one minute too hot, another too cold). The staff bent over backwards to help, but alas, it couldn't be fixed. I was only there one night, so I didn't ask for a new room. They gave me a discounted room rate which was so appreciated. There is some room for improvement with the continental breakfast (didn't see a toaster? But they had Gluten-free muffins which were tasty!) and fitness center (a single small room, typical of an older NYC hotel). I would consider booking here again, perhaps in warmer weather.
Stayed 1 night in Dec 2025

10/10 Excellent

Kathy

Stayed 2 nights in Dec 2025

10/10 Excellent

Idit

Stayed 2 nights in Dec 2025

4/10 Poor

Martin

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Other than an ideal location, there is nothing overly impressive about this hotel. The rooms are dates, baseboards and furniture are chipped and felt rundown. The entrance doors to our room was full of marks as well. Won't stay there again - would rather spend an extra 100-200 dollars and get better quality at the aloft across the street. Unfortunate, staff was great but rooms really below par.
Stayed 3 nights in Dec 2025

10/10 Excellent

john

Stayed 1 night in Dec 2025

6/10 Okay

Erika

Liked: Staff & service, amenities
Disliked: Cleanliness
The room was never warm. They set maintenance to fix it, but we had to stay without the heater for one night. They offered a space heater, but it wasn't enough. They said they fixed our heater, but the room thermostat never went above 70 degrees. We were there in La. in November. The room was also dusty.
Stayed 6 nights in Nov 2025

2/10 Terrible

Kim

Disliked: Amenities, property conditions & facilities
Service was okay but the beds were terrible we got a broken one
Stayed 1 night in Nov 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. I will definitely stay there again. It's in a safe area. In every direction, there are spots to grab food. It's very clean. Very comfortable. Their staff is friendly. AND I was excited to learn that it's located in the historic Floral District of New York City. As a florist, that was VERY fun for me to know. It's a great hotel. Two thumbs up.
There was a book in the from detailing the history of the floral district.
Stayed 1 night in Nov 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Stemson Jr

Liked: Cleanliness, amenities, property conditions & facilities
Everything including the location.
Stayed 2 nights in Nov 2025

4/10 Poor

Rebecca

Business traveller
Disliked: Cleanliness, staff & service
The room was dirty (noticeable dirt on the floor and bed skirt), half the wardrobe was missing a door, the bathroom light did not work (I let the front desk know my first night of three, and they never fixed it). The heating/cooling did not work (no matter what temp you moved it to, it never changed temperatures); and lastly, the thin linens, tiny pillows and plastic on the mattress made it difficult to sleep. All in all, not a pleasant stay.
Stayed 3 nights in Nov 2025

6/10 Okay

Daniel

Stayed 4 nights in Nov 2025

10/10 Excellent

Jovelito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ramen, taco, boba tea, etc. shops nearby. Staff were very friendly and accommodating.
Stayed 1 night in Nov 2025

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