4/10 Poor
Ben Zion
25 Sept 2025
Disliked: Staff & service, property conditions & facilities, room comfort
This hotel is a wreck, they know it and don't do anything aboput it.
First night was a nightmare, hotel fully booked and the shower faucet in the rooom isn't functioning, they sent us to another room with a broken ddor lock to take a shower, felt like a hostel.
The next day had to pack my stuff and put luggage in the hold to only get a new room at the afternoon.
The new room had a terrible A/C that would vibrate and shake when it cools, had to sleep with A/C off and windows open, guess what? the flower shops on the steet unload crates of flowers 3:30AM-6:00AM ...
next morning asked for an extra towel, I come back to the room, and no house keeping, asking the front desk about it and get the standard "you probably left the DND sign on the door" to my reply of "NO!" they check and say "yopu got towels in the morning....horrible!
I had then asked daily to remind for H/K.
The resort fee is for what??? WiFi was out for 3 out of 6 nights stay, good thing they had a good neighbour called Cambria hotel that provided descent free WiFi. I asked what are they going to do with my experience, I was offered an $80 refund (avarage night was about $330) I suggested they'd reconsider, so manager that was at the sight only on my 4th day, had offered to refund the first night of stay (the one with the hostel shower...) I agreed but I really suggest, if someone reads my review - Do invest in deep maintenance - you are selling service not flowers. (do remember that you state you are **** hotel)
Ben Zion
Stayed 6 nights in Sep 2025