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Hotel Hayden

4.0 star property

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Photo gallery for Hotel Hayden

Lobby sitting area
Property entrance
Egyptian cotton sheets, premium bedding, in-room safe, desk
Suite, 1 King Bed (Chelsea) | Room amenity
View from room

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Gym
  • Free WiFi

Explore the area

Map
127 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    ‪5 min walk‬
  • Empire State Building
    ‪8 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

7.6 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

7.4 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(100 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

Similar properties

View from property

NEW YORKER BY LOTTE HOTELS

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, (5712)
The price is €210
for 1 room
includes taxes & fees
19 Aug - 20 Aug
NEW YORKER BY LOTTE HOTELS

About this property

Hotel Hayden

Hotel with a 24-hour fitness center, a short walk to Madison Square Garden
A 24-hour fitness center, a 24-hour business center, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Hotel Hayden's great location gets high marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a 24-hour business center.
  • Free WiFi
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. A 24-hour business center and a meeting room are available. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 332 out of 1013 reviews
Rating 8 - Good. 260 out of 1013 reviews
Rating 6 - Okay. 206 out of 1013 reviews
Rating 4 - Poor. 106 out of 1013 reviews
Rating 2 - Terrible. 109 out of 1013 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

devyn

great location, basic hotel
Stayed 1 night in May 2025

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice, classy hotel. Polite and helpful staff, clean, quiet room. No complaints here.
Stayed 2 nights in May 2025

4/10 Poor

joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2 of the front desk ladies- lowzy, vain, unpleasent, the brekfest less than poor, tables around not clean for few days, did not supply daily coffee kits, the elevator without lights of the floor, i had to change 4 times my keys because some battary problem. Will not reccommend this htl to no one!!!
Stayed 4 nights in May 2025

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service, both from Expedia and the hotel - don’t expect help from either place if you need assistance w a reservation….they only want your $ not your satisfaction as a customer
Stayed 1 night in May 2025

8/10 Good

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

2/10 Terrible

Elena

Stayed 1 night in May 2025

10/10 Excellent

Shelley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Area
Stayed 1 night in May 2025

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet, comfortable hotel. Very friendly staff and very convenient location.
Stayed 1 night in Apr 2025

4/10 Poor

Raina

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Never Again!

Toilet didn’t work. Shower pressure was awful. Room refrigerator didn’t work. We didn’t realize all of the above until late at night. Wish I asked for a new room. This was also supposed to be a handicap accessible room but the handicap door access didn’t work either. While we weren’t in wheelchairs, we had lots of luggage and like that feature to simply press the access button. If either of us were in a wheelchair, it would have been quite an inconvenience. Woman at the counter at checkout was rude and asked “Did you report any of this during your stay?” When I explained it was late at night and we weren’t aware of all the issues until it was too late…her reply was “well I’m not the manager. You’ll only get your resort fee back.” No eye contact and short, rude answers. NEVER AGAIN!
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value and location

Stayed 1 night in Apr 2025

10/10 Excellent

BAGAYOGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location
Stayed 1 night in Apr 2025

8/10 Good

Ashish

Stayed 1 night in Apr 2025

6/10 Okay

Andy

Travelled with partner, Travelled with group
Liked: Staff & service
It was a good budget property in a good location. The pictures on here are definitely not updated. I got a good deal on the room so I wasn’t upset about it not matching the pictures.
Stayed 2 nights in Apr 2025

8/10 Good

Juan

Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

michael

Stayed 1 night in Apr 2025

2/10 Terrible

Seyed Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

saskia

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to change 3 times the room and will never go back there. Also they charge extra for room cleaning and some tax. I do not recommend this hotel.
Stayed 3 nights in Apr 2025

2/10 Terrible

Adil

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty — Bad service — Bad order
Stayed 3 nights in Apr 2025

4/10 Poor

Sean

Liked: Property conditions & facilities
Disliked: Staff & service
I found the doorman/security to be more helpful and friendlier than your front desk staff. The hotel is very strict about check-out and check-in. Front desk staff could benefit from additional customer service training.
Stayed 1 night in Apr 2025

8/10 Good

Jill

Business traveller
Liked: Cleanliness, staff & service
The bed was very comfortable and the room was clean, but it showed signs of wear and tear. The breakfast included in the price was very limited but adequate. The gym is so tiny, as is the business centre. I would have classified this hotel as a 3 star, and not a 4. However I felt safe, and the price was reasonable so I would consider staying here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Stayed 1 night in Apr 2025

4/10 Poor

Philip

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025