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Hotel Hugo

4.5 star property
VIP Access

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Photo gallery for Hotel Hugo

3 bars/lounges, rooftop bar, rooftop bar
3 bars/lounges, rooftop bar, rooftop bar
3 bars/lounges, rooftop bar, rooftop bar
Property amenity
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

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525 Greenwich Street, New York, NY, 10013
  • Place, Hudson River Park
    ‪3 min walk‬
  • Place, New York University
    ‪10 min walk‬
  • Place, Washington Square Park
    ‪11 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(38 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Double Room (Double Double)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Hugo

Along with a restaurant, this smoke-free hotel has 3 bars/lounges and a 24-hour fitness center. Other amenities include a rooftop terrace, a coffee shop/cafe, and self parking.
Hotel Hugo offers 122 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Hugo's great location gets high marks from our customers. During your stay, you're just a quick walk from Hudson River Park. You'll find features like 3 bars, a restaurant, and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Enjoy a bite to eat at Felix Roasting Co., a café that serves American cuisine
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 4-minute walk from Hudson River Park and 14 minutes by foot from Washington Square Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 3 bars/lounges. Event space at this hotel measures 500 square feet (46 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the luxury Hotel Hugo. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7 AM to 1:00 PM.
Felix Roasting Co. - This café specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Bar Hugo - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Azul on the Rooftop - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open select days.
Room service (during limited hours) is available.

Property amenities

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 55 per day)
  • Parking on site (USD 55 per day)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7 AM to 1:00 PM for a fee: USD 18 to 26 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Azul on the Rooftop
  • Bar Hugo
  • Felix Roasting Co.

Things to do

  • 24-hour gym

Family friendly

  • Babysitting (surcharge)
  • High chair

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 500 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75.00 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Self parking fee: USD 55 per day
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 532 out of 1004 reviews
Rating 8 - Good. 227 out of 1004 reviews
Rating 6 - Okay. 123 out of 1004 reviews
Rating 4 - Poor. 69 out of 1004 reviews
Rating 2 - Terrible. 53 out of 1004 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose Gilberto Quintero, Quebradillas

Stayed 4 nights in Dec 2025

8/10 Good

India

Liked: Cleanliness, amenities, property conditions & facilities
Great and seamless time.
Stayed 1 night in Dec 2025

10/10 Excellent

Koen

Liked: Cleanliness, amenities, property conditions & facilities
Location, food , rooftop view
Stayed 5 nights in Dec 2025

10/10 Excellent

Jesse Pryor

Liked: Cleanliness, amenities, property conditions & facilities
Location was great. Room was great… for NYC. The rooftop bar had the best view and the BEST cocktails!
Stayed 3 nights in Dec 2025

10/10 Excellent

Gustavo

Stayed 2 nights in Dec 2025

2/10 Terrible

Chamandya

Stayed 1 night in Dec 2025

10/10 Excellent

Brian, Fayetteville

Stayed 2 nights in Dec 2025

10/10 Excellent

Alva

Stayed 4 nights in Dec 2025

2/10 Terrible

Rowie

Disliked: Amenities
This hotel is not worth the money at all. Very disappointing for a 4 star hotel and the price. When I checked in they sent me to a room that wasn’t even made up. The rooftop bar uses plastic glasses, not acceptable for a hotel claiming to be 4 star and charging nearly $500 a night
Stayed 2 nights in Nov 2025

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely boutique hotel. The staff were very courteous and the room was immaculate. The restaurant downstairs is very convenient, serving good food from breakfast to dinner, and offering room service as well.
Stayed 3 nights in Dec 2025

4/10 Poor

Cheyenne

Disliked: Staff & service
There was a mix up with my reservation. I updated the date for an extra day during pre-check in. When I checked in, the woman working the front desk confirmed the information from my pre-check in. Unfortunately, they honored the original check-in date and I was forced to leave due to it being sold out. I didn’t appreciate how management handled the situation making it seem like it was my fault. I am the customer and am not aware of certain policies. Additionally, the front desk should have specified which dates were confirmed. My room was next to a high traffic area so though I was upset to have to find another place to stay I was relieved I wouldn’t have to deal with the loud noises from people in the hallway throughout the night/morning. Would I stay here again? No. I ended up staying at The Moore for my additional night and rate it 5 stars. I wish I had booked The Moore for the entirety of my trip. The rooms are smaller but the staff and service far exceeded Hotel Hugo.
Stayed 2 nights in Dec 2025

8/10 Good

Adam

Stayed 3 nights in Dec 2025

10/10 Excellent

Brooke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

6/10 Okay

Andreas

Liked: Cleanliness, staff & service
Rooms are small and the lower levels face ups service where the lights are very bright
Stayed 5 nights in Oct 2025

10/10 Excellent

Brad

Stayed 3 nights in Dec 2025

10/10 Excellent

Matthew

Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
It was a decent stay
Stayed 3 nights in Dec 2025

6/10 Okay

Priscilla

Disliked: Property conditions & facilities
hotel needs an update
Stayed 3 nights in Dec 2025

8/10 Good

Evan

Stayed 2 nights in Nov 2025

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy, friendly check in. Received immediate text asking if all ok with room and I was able to respond that I wanted more towels (traveling with daughters). Said towels were delivered minutes later. Great views from the rooftop bar, great coffee shop and visible security at door make for a comfortable stay during the busy holiday season.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice hotel with a good cafe on the lobby level. Room was a little small but fine. Location is a little odd; it's in an industrial area near the West side highway. On the other hand, it's easy walking distance from Soho shops and restaurants. Overall a good hotel, nice facilities and a good price.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ana

Stayed 3 nights in Dec 2025

10/10 Excellent

Colleen

Stayed 1 night in Dec 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities
Staff was attentive.
Stayed 3 nights in Dec 2025