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Refinery Hotel

5.0 star property
VIP Access

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Photo gallery for Refinery Hotel

2 bars/lounges, lobby lounge, rooftop bar
Breakfast, lunch, dinner served; American cuisine
2 bars/lounges, lobby lounge, rooftop bar
2 bars/lounges, lobby lounge, rooftop bar
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
63 W 38th St, New York, New York, NY, 10018
  • Place, 5th Avenue
    ‪3 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪35 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed

Studio, 1 Queen Bed

8.4 out of 10
Very good
(18 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

9.2 out of 10
Wonderful
(26 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

9.4 out of 10
Exceptional
(38 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Atelier Executive Suite

Atelier Executive Suite

Atelier Executive Suite

8.6 out of 10
Excellent
(4 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Studio, 2 Queen Beds

Studio, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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Exterior
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4.7 out of 5, Exceptional, 2,713 reviews
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About this property

Refinery Hotel

A restaurant, 2 bars/lounges, and a fitness center are available at this smoke-free hotel. Other amenities include a rooftop terrace, a coffee shop/cafe, and self parking.
Refinery Hotel offers 197 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Frette Italian sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the comfortable beds at Refinery Hotel. During your stay, you're just a quick walk from 5th Avenue. 2 bars, a restaurant, and a gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Enjoy American cuisine while dining at Parker and Quinn
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have really good things to say about the accommodations, from the cleanliness and overall comfort to the comfy beds and spaciousness
  • Just a 4-minute walk from 5th Avenue and 5 minutes by foot from Broadway
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. A fitness center, a rooftop terrace, and a vending machine are also featured at the luxury Refinery Hotel. For a fee, parking is available.

This 5-star New York hotel is smoke free.

For a fee, guests can enjoy full breakfast daily.
Parker and Quinn - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Winnies - Onsite lobby lounge. Open daily.
Rooftop Bar - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transport

  • Secured parking on site (USD 72 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available for a fee: USD 20 to 30 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Parker and Quinn
  • Rooftop Bar
  • Winnies

Things to do

  • Gym

Family friendly

  • In-room cot
  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 12 floors
  • Built in 1912
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM

Contactless check-in available

Late check-in subject to availability

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Health club access
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 30 per person
  • Secured self parking fee: USD 72 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Refinery

Refinery Hotel

Refinery Hotel New York

Refinery New York

Refinery

Refinery Hotel Hotel

Refinery Hotel New York

Refinery Hotel Hotel New York

Refinery Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 691 out of 1010 reviews
Rating 8 - Good. 189 out of 1010 reviews
Rating 6 - Okay. 78 out of 1010 reviews
Rating 4 - Poor. 34 out of 1010 reviews
Rating 2 - Terrible. 18 out of 1010 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Location, food, drinks, room - all were outstanding.
Stayed 2 nights in Feb 2026

6/10 Okay

Paul

Travelled with group
Disliked: Staff & service, amenities
Staff was less than friendly or interested that I was a guest. Hotel is TIRED and rundown. The room (718) had poor lighting and the shower controls were broken. Either hot or cold as you could not control the water temperature accurately. The roof top server and restaurant servers were very nice, friendly and helpful. They can teach the hotel desk staff a few things!
Stayed 4 nights in Feb 2026

10/10 Excellent

Francesco

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean
Stayed 3 nights in Feb 2026

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities
Initially, the check-in person was not friendly I think because we booked online but then a different guy gave us wine and we stayed with our children and we all had a great time
Stayed 1 night in Jan 2026

6/10 Okay

Andrew

Not a five star hotel feeling. Needs some attention / renovation...
Stayed 2 nights in Jan 2026

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely happy with the level of service, details and cleanliness. I have already recommended to friends. Charming boutique hotel.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities
Excellent check in experience, very welcoming staff, loved Winnie the text AI, room lovely and large, food good at restaurant.
Stayed 1 night in Jan 2026

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet hotel, friendly staff, great room size, great amenities!
Stayed 2 nights in Jan 2026

10/10 Excellent

Ayan, Redmond

Stayed 2 nights in Jan 2026

6/10 Okay

Ethan

Stayed 3 nights in Jan 2026

8/10 Good

Amanda

Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Great room. Person who checked us was fantastic and accommodating.
Stayed 1 night in Jan 2026

10/10 Excellent

Katherine

Stayed 3 nights in Dec 2025

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Wi Derrick large clean rooms with Labo products. LOVE IT!
Stayed 2 nights in Jan 2026

10/10 Excellent

K Summer

Stayed 2 nights in Jan 2026

6/10 Okay

min

Stayed 1 night in Jan 2026

10/10 Excellent

susan

Stayed 1 night in Jan 2026

8/10 Good

kenneth, Sudbury

Stayed 2 nights in Jan 2026

10/10 Excellent

Annie

Incredible staff, most comfy beds and plenty of amenities.
Stayed 1 night in Dec 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities
Really impressed , will be back .
Stayed 2 nights in Jan 2026

10/10 Excellent

Mikhail

Stayed 1 night in Jan 2026

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we did not receive any VIP services. We really like this hotel. The front desk staff was very friendly and helpful. Our room the first night was very noisy. We could hear the street noise even though we were on 11th floor. They switched us with no issues and th second night was much more peaceful. Also the layout of the second room was much better. So just FYI room layouts seem to vary.
Stayed 2 nights in Jan 2026

10/10 Excellent

Renique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience would highly recommend .
Stayed 1 night in Dec 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Amazing staff and facility. Great large rooms with super cool decor.ultra comfy beds. Grea bars and restaurants
Stayed 2 nights in Dec 2025

2/10 Terrible

Ruslan

Disliked: Cleanliness, amenities, property conditions & facilities
I visited the hotel the day before my stay and asked the front desk if I could do an early check-in if I arrived a bit earlier than the official time. The receptionist told me that it would be possible as long as a room was available. The next day I arrived about two hours early, but when I asked, they said my room was not ready and that I had to wait. I agreed, left my luggage, parked the car, and came back around 2:30 p.m. to ask again if my room was ready. This time they told me that my room had been given to someone else, so I would have to keep waiting. Since the regular check‑in time was 3:00 p.m., they made me wait until 2:59 and only checked me in exactly at 3:00 p.m. It was very clear to me that the receptionist was being deliberately unhelpful and petty. I was kept waiting for hours with my children, even though the room was available and had been given to another guest, and then my new room was held back until the last possible minute. I am leaving this hotel extremely dissatisfied with the service I received at the front desk.
Stayed 1 night in Dec 2025