Sanctuary Hotel New York

4.5 star property

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Room options

View all photos for Superior Queen Room

Superior Queen Room

Superior Queen Room

8.8 out of 10
Excellent
(23 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Delux)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed (Delux)

8.8 out of 10
Excellent
(18 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.6 out of 10
Excellent
(11 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Queen Room, 1 Queen Bed

Deluxe Queen Room, 1 Queen Bed

Deluxe Queen Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed

8.0 out of 10
Very good
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

9.2 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cozy Queen

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Cozy Queen

8.6 out of 10
Excellent
(31 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sanctuary Hotel New York

Along with a restaurant, this smoke-free hotel has 3 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area, and a business center.
Sanctuary Hotel New York offers 115 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 36-inch LED televisions come with premium cable channels, first-run movies, and video-game consoles. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Sanctuary Hotel New York. During your stay, you're just a quick walk from Broadway. You'll find features like free WiFi in public areas, plus 3 bars and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at Haven Rooftop Restaurant
  • Buffet breakfast served daily for a fee
  • Self parking and RV/bus/truck parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the clean accommodations
  • Just a 3-minute walk from Times Square and 3 minutes by foot from Rockefeller Center
  • Local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can unwind with a drink at one of the 3 bars/lounges. Business amenities include a business center, meeting rooms, and limo/town car service.

WiFi is free in public spaces. A fitness center, a library, and multilingual staff are also featured at the luxury Sanctuary Hotel New York. For a fee, parking is available.

This 4.5-star New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Haven Rooftop Restaurant - This restaurant specializes in American cuisine and serves brunch, lunch, and dinner.
Chemistry Room - This restaurant specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sushi Lab Rooftop - This sushi bar specializes in sushi and serves lunch and dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Secured, covered parking on site (USD 55 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 25 per person
  • 3 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Chemistry Room
  • Haven Rooftop Restaurant
  • Sushi Lab Rooftop

Things to do

  • Gym
  • Library
  • Stereo
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 2011
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 36-inch LED TV with premium cable channels
  • First-run films
  • IPod dock
  • Pay films
  • Video game console

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per pet, per stay, plus a one-time cleaning fee of USD 250
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 10 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 25.00 per person
  • Covered self parking fee: USD 55.00 per day
  • Nearby parking fee: USD 55 per day (984 ft away)
  • Pet fee: USD 250 per pet, per stay plus USD 250 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Children under 18 years old are not allowed in the offsite pool.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel New York Sanctuary
Hotel Sanctuary
Hotel Sanctuary New York
New York Hotel Sanctuary
New York Sanctuary
New York Sanctuary Hotel
Sanctuary Hotel
Sanctuary Hotel New York
Sanctuary New York
Sanctuary New York Hotel
Sanctuary Hotel New York Hotel
Sanctuary Hotel New York New York
Sanctuary Hotel New York Hotel New York

Sanctuary Hotel New York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1000 reviews
Rating 8 - Good. 222 out of 1000 reviews
Rating 6 - Okay. 99 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ana

Stayed 4 nights in Dec 2025

6/10 Okay

Bikash

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Amenities
Stayed 2 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my birthday (12/16/2025), and the staff made sure I received a very warm welcome, dropped off a surprise bottle of sparkling wine, and were very accommodating when we needed to store our bags the following day until we headed back to Albany. I was also impressed by the 25.00 extra credit toward food and drink, and the Rooftop Restaurant staff, who also came out singing Happy Birthday to me with a glass of champagne. I will DEFINITELY be back; thank you, Sanctuary Staff, for making my special day even more SPECIAL. a VERY SPECIAL and REFRESHING surprise in the middle of all the Holiday Hustle and Bustle, that staff can still represent and deliver genuine joy at a usually-stressful time for everyone. <3
Stayed 1 night in Dec 2025

8/10 Good

Harrison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby is kept to hot. Overall good experience
Stayed 3 nights in Dec 2025

10/10 Excellent

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Although very crowded due to time of year, the staff were friendly and super helpful! We loved the rooftop restaurant, the rooms were lovely. Although the bathrooms being closed with a curtain was a little strange it was still very cozy and comfortable!
Stayed 1 night in Dec 2025

2/10 Terrible

Janet

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I had reserved a room with 2 beds. Only 1 bed in room. Unacceptable!
Stayed 2 nights in Dec 2025

8/10 Good

M R

Stayed 2 nights in Dec 2025

10/10 Excellent

Diane

Stayed 1 night in Nov 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very pleasant and accommodating
Stayed 3 nights in Dec 2025

10/10 Excellent

Heather

Stayed 1 night in Nov 2025

10/10 Excellent

Jill

Liked: Cleanliness, amenities, property conditions & facilities
Nice slightly up scale. Room was small NYC… the have. Roof top breakfast was nice and super convenient and peaceful in the big city.
Stayed 3 nights in Dec 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Steven

Stayed 3 nights in Dec 2025

2/10 Terrible

Marnie

Liked: Cleanliness
Disliked: Staff & service, amenities
Impossible to get room service, can't use the "credit" you're given for food, breakfast buffet seems to be $50 for the most basic, Costco-like foods, staff lies over and over, constantly, all the time, to cover their mistakes, Can't get a bottle opener even, when most items in the mini bar require one - ask and it will take hours and you will get massive attitude for this and be literally stared at while you use it to open a water for your sick child, then have it snatched back and taken away. Just one of the many, many, many ways we were treated like trash the entire stay. Overpriced, pompous, with zero organization or customer care. A complete rip off. Would never set foot in there again. Ruined several days of our stay and caused our vacation to be stressful and a living hell for most of the time. We had no food, no drinks, no service, no care from staff. Oh yes we were also poisoned by an allergen in the food when it finally arrived after 4 hours, and having told the staff 15 times about the allergen. No one cared at all. Front desk staff speaks to you like you are nobody- complete condescension, coldness, and degradation with zero accountability. The worst of the worst. Pray that when you arrive you can even get into your room - if the key they give you doesn't work, that will be a 30 minute ordeal that they can't solve. Then to punish you, they will put you in a room resembling a dark cell facing a brick wall, rather than the one with a view you were supposed to have.
Stayed 2 nights in Dec 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t want to leave a great review because I don’t want this place to get big. But this was the best place me and my wife have stayed in New York so far. Everything about this place was great. The staff was also amazing and very helpful. Would recommend a million times over!
Stayed 2 nights in Dec 2025

10/10 Excellent

Beth, Gainesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect size for 1 or 2 people. Bed was very comfortable. Great shower. I ate at all three restaurants and enjoyed them all. Side note, if you go to Haven roof top restaurant, wear a heavy sweater :)
Stayed 4 nights in Dec 2025

10/10 Excellent

Cynthia L

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location for going to Broadway shows. Hotel is a ‘sanctuary’ after being out in the city all day. Staff very professional, helpful. Room was well appointed. They’re small but that’s NY!
Stayed 3 nights in Dec 2025

10/10 Excellent

Yvonne

Stayed 3 nights in Nov 2025

10/10 Excellent

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location and staff was fantastic!! Dinner at Haven was Delicious too!!
Stayed 2 nights in Dec 2025

4/10 Poor

Cody

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was out dated for price paid. It’s 2025 upgrade to smart tvs annd include breakfast not a credit. Also who puts a bar on the 6th floor where people are trying to sleep. Check-in staff was nice and friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Andrew

Stayed 2 nights in Dec 2025

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Staff, location, and service all excellent
Stayed 1 night in Dec 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff everywhere. Small but clean room and plenty of space for luggage, etc. The lobby was a bit dark for my taste but not a game changer. Breakfast “buffet” fairly sparse, and at least the morning we ate there, not the A-team cooking staff. Plenty of other nearby options for breakfast. Out first stay here and we Would definitely stay here again.
Stayed 2 nights in Dec 2025

6/10 Okay

Stephen

Liked: Cleanliness, amenities
The hotel was well-maintained, and the room was small but comfortable. But it was very expensive, and worse, there was construction across the street -- literal jack-hammering -- that went on each night until 4AM. Not the fault of the hotel, but short of an apology from one staff member, nothing was offered as any sort of solution to or recognition of the issue. Both windows did not close completely, which no doubt contributed to the noise levels in the room, but also allowed water in when it rained.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lavanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Santuary. The staff worked hard to ensure that patrons were satisfied. I would definitely stay here again. For those looking for a peaceful night sleep, do not book a street view. The staff forewarned us and offered alternate rooms. We decided to stick with the street view but it did get noisy at night.
Stayed 4 nights in Dec 2025