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Sheraton New York Times Square Hotel

4.0 star property

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Photo gallery for Sheraton New York Times Square Hotel

Exterior
Bar (on property)
Meeting facility
55-inch flat-screen TV with cable channels, TV, pay films
Premier Room, 2 Double Beds, Non Smoking, City View

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly

Explore the area

Map
811 7th Ave, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪5 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪13 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

7.4 out of 10
Good
(8 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

8.0 out of 10
Very good
(142 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

8.2 out of 10
Very good
(85 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

7.6 out of 10
Good
(275 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed

7.4 out of 10
Good
(23 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 2 Double Beds

7.4 out of 10
Good
(116 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(29 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View

7.6 out of 10
Good
(20 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.2 out of 10
Good
(15 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sheraton New York Times Square Hotel

Hotel with a restaurant, steps from Broadway
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Sheraton New York Times Square Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Broadway. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi in some public areas
  • Enjoy a bite to eat at Hudson Market, a café that serves American cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Broadway and Broadway Theatre
  • Dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square meters) and includes a conference center. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.
Hudson Market - This café specializes in American cuisine and serves breakfast only.
Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Free cot
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 24 2025 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1430 out of 3695 reviews
Rating 8 - Good. 942 out of 3695 reviews
Rating 6 - Okay. 641 out of 3695 reviews
Rating 4 - Poor. 334 out of 3695 reviews
Rating 2 - Terrible. 348 out of 3695 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mayrim de los angeles Alay

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities and good location
Stayed 2 nights in Mar 2025

6/10 Okay

Jashanpreet

Travelled with group
Disliked: Amenities
Was not worth money I paid for the hotel
Stayed 1 night in Mar 2025

6/10 Okay

Carolina, Orlando

Stayed 2 nights in Mar 2025

6/10 Okay

John

Liked: Cleanliness, room comfort

Eh

Room was clean quiet and comfortable. Some small items went missing from my room. House keeping said they didn’t see them at all
Stayed 2 nights in Mar 2025

8/10 Good

Jimmie Alan

Travelled with family
Liked: Cleanliness, staff & service
Good location. Under renovation so it was a bit hectic. Tiny bathroom but clean and comfortable beds.
Stayed 4 nights in Mar 2025

10/10 Excellent

LORENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to almost everything
Stayed 3 nights in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness
Location very convenient to theatre district. Construction inside hotel lobby will be a pain for awhile.
Stayed 1 night in Mar 2025

6/10 Okay

Fernando, Coral Springs

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Checkin took very long eventhough it was about 830pm they had dozens of people waiting and only 2 people doing the check in.. then they told me my room was not ready and wanted to give me a downgraded room , i had to argue to get the room i requested.. they gave me one and there was an awful smell in the room.. it didnt feel like a room that was just cleaned.. we didnt have any other option so we just stayed... but overall very disappointed
Stayed 2 nights in Mar 2025

8/10 Good

Anderson

Travelled with family
Congestión on the elevators but walkable to stores
Stayed 2 nights in Mar 2025

2/10 Terrible

Deisy

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The checking in they didn’t have a bed available at 4pm had to go back 4 hours later and still wasn’t ready. They are poor staff. The staff try their best to accommodate but need more people. Waited 45 minutes for an elevator. My experience in that hotel was bad dont recommended.
Stayed 1 night in Mar 2025

2/10 Terrible

Pina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never booking Sheridan. Doesn’t care about the consumer. Impersonal, I DONT RECOMMEND STAYING HERE!!
Stayed 1 night in Mar 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beds Comfortable but Slow Elevator System

The hotel was lovely. Located centrally, clean rooms and very comfortable beds. However, one of my main complaints is that, there is no place to sit in the lobby. This may be because the front entrance is under construction. There is a Starbucks, but after 3 pm it becomes a bar where you have to order something in order to sit down at one of the tables. Also, the hotel was very busy. The line to check in and pick up our keys was incredibly long and the elevators could not effectively handle the crowds at certain times of day such as, 8 am, noon and 5-7pm. It would take up to 20 minutes just to get an elevator to come to the 14th floor to take us to the lobby. It became very frustrating because we never knew when the elevator would come. It is one of those systems where the buttons are on the outside of the elevator so you push for your floor and get into the elevator that is assigned to you. However, very often the elevator would be full and we would be left waiting for another elevator for sometimes 20 minutes. Also, we never knew when the elevator would come because there was no indicator lights (with the exception of the lobby floor) on the individual floors that would tell us where the elevator was. Overall, we had a nice stay due to the comfortable beds. We slept well.
Stayed 7 nights in Mar 2025

10/10 Excellent

AARON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Mar 2025

6/10 Okay

Bridget

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2025

6/10 Okay

Alexis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great Location. Friendly Staff. Rooms could use some upgrades, and the bathrooms are just terrible.
Stayed 2 nights in Mar 2025

10/10 Excellent

Christine

Stayed 2 nights in Feb 2025

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Way too busy for the front desk to keep up and beds are really uncomfortable. It is in great proximity to everything u could need. The “voucher” they give you is a scam and you still are forced to pay the same voucher cost as a separate fee.
Stayed 1 night in Mar 2025

6/10 Okay

Tracie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Thierry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Heart of NYC. Heavy construction is underway but overall good price-to-value.
Stayed 5 nights in Mar 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
This place is always hopping, day or night the lobby is always full. The construction work happening immediately inside the front doors makes things even more crowded. The hotel has one, that I found, water bottle filler, and it does not work. Google maps incorrectly shows a 5 minute walk to the hotel from the 1 train as only the front doors are accessible, the others are blocked off. So it is more like a 10 minute walk. We were told that a $35 credit per day would be combined and could be used as $70 on day 2 of our 2 night stay. We weren't told that we would have to ask for that and even AFTER asking, we were still only given the $35 credit. But, the room was nice and fairly quiet. View was decent from the 36th floor. Staff was nice and accommodating.
Stayed 2 nights in Mar 2025

8/10 Good

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location in time square
Stayed 4 nights in Mar 2025

6/10 Okay

Laura

Stayed 1 night in Mar 2025

8/10 Good

Kanako

Liked: Staff & service, property conditions & facilities
Location is so convenient.
Stayed 4 nights in Mar 2025

8/10 Good

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Jeffrey

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The location was great and the desk staff was good. The lobby is under renovation so the 7th Ave exits are closed- actually a little unnerving. The elevators are very slow but there is a security system that seems to work so it is a trade-off of convenience and speed for safety. Even leaving a floor there was a lengthy wait for an elevator. The rooms are clean and some items, such as the bedside plugs, are showing wear and didn’t see to work.
Stayed 1 night in Mar 2025