8/10 Good
Mary
Travelled with group
11 Feb 2026
Liked: Cleanliness, staff & service, property conditions & facilities
Room could have been cleaner, the tub filled with water with every shower. The hotel charged me nightly for our room although we already paid in full through Expedia. Their charges caused my bank account to go into the negative. Fortunately, nothing bounced in my account before I could get it straightened out. The destination fee wasn't explained clearly. We had an issue with our flight, causing us to go back and land in Philadelphia. The airline offered to drive us to New York which we decided to do. Unfortunately, that meant we were separated from our luggage. Our luggage arrived at the hotel at 11:30 pm but they did not contact us that it arrived. We only found out when the airline's bag tracking app told us it had arrived. Would have been nice to know as we had been planning our day around the fact that we likely wouldn't have our luggage. When I went to get it in the morning, I was told that they didn't want to bother us cuz it was so late. REALLY? Don't you think people would want their luggage ASAP? Overall, past the few hiccups, it was basically what we needed, a bed and a shower.
Mary
Stayed 4 nights in Dec 2025





























