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Mercure Newcastle

4.0 star property

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Photo gallery for Mercure Newcastle

Guests can enjoy a refreshing swim in this inviting pool.
Deluxe Suite, 2 Bedrooms (King) | Bathroom
1 bedroom, in-room safe, laptop workspace, blackout curtains
Deluxe Suite, 2 Bedrooms (King)
Conference room with a long table, equipped with a pen, notepad, and water bottles.

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Room service
  • Bar
  • Pool
  • Parking available

Explore the area

Map
Corner Of King And Steel Streets, Newcastle West, NSW, 2302
  • Newcastle Civic Theater
    ‪10 min walk‬
  • Newcastle Beach
    ‪2 min drive‬
  • John Hunter Hospital
    ‪9 min drive‬
  • Newcastle, NSW (NTL-Williamtown)
    ‪24 min drive‬

Room options

View all photos for Standard King Room

1 bedroom, in-room safe, laptop workspace, blackout curtains

Standard King Room

8.2 out of 10
Very good
(30 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, in-room safe, laptop workspace, blackout curtains

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(6 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Accessible King Room

1 bedroom, in-room safe, laptop workspace, blackout curtains

Standard Accessible King Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms (King)

1 bedroom, in-room safe, laptop workspace, blackout curtains

Deluxe Suite, 2 Bedrooms (King)

  • 50 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 King Beds

View all photos for Superior Twin Room, 2 Double Beds

1 bedroom, in-room safe, laptop workspace, blackout curtains

Superior Twin Room, 2 Double Beds

7.8 out of 10
Good
(6 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Newcastle

Hotel with an outdoor pool, near Newcastle Civic Theater
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service, and conference space. Housekeeping is available on request.
Mercure Newcastle offers 131 accommodations with safes and complimentary newspapers. 40-inch Smart televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Newcastle hotel provides complimentary wired Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Mercure Newcastle. During your stay, you're just a quick walk from NEX. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include 5 meeting rooms, conference space, and an elevator
  • Within a 15-minute walk of Newcastle Civic Theater and Newcastle Museum
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1356 square feet (126 square meters) and includes conference space. Mercure Newcastle also features an outdoor pool, concierge services, and 24-hour room service. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Mercure Newcastle was completed in November 2023.

This 4-star Newcastle hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Mercure Newcastle has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Parking on site (AUD 16 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 28 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • Fenced pool
  • Free cot
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 1,356 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - November 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 28 per person
  • Self parking fee: AUD 16 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Newcastle Travelodge
Travelodge Motel Newcastle
Travelodge Newcastle
Travelodge Newcastle Hotel
Travelodge Hotel
Travelodge
Mercure Newcastle Hotel
Travelodge Hotel Newcastle
Mercure Newcastle Newcastle West
Mercure Newcastle Hotel Newcastle West

Mercure Newcastle Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 227 out of 1000 reviews
Rating 8 - Good. 373 out of 1000 reviews
Rating 6 - Okay. 235 out of 1000 reviews
Rating 4 - Poor. 109 out of 1000 reviews
Rating 2 - Terrible. 56 out of 1000 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kaushik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Bev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and good price

Nice hotel for the price. Staff lovely and helpful.
Stayed 2 nights in Apr 2025

8/10 Good

neil

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Windows had not been cleaned in about 5year quiet noisy with traffic but the rest was quiet good
Stayed 3 nights in Apr 2025

10/10 Excellent

Charmaine

Stayed 1 night in Apr 2025

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay in Newcastle.
Stayed 2 nights in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst stay ever

This stay was horrible! We couldn’t even get our room key. Then there was even moths in the breakfast food.
Stayed 2 nights in Apr 2025

6/10 Okay

MADHU PRASAD

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Noisy being on main road and building going on beside mecure. Otherwise would recommend for great service. Car parking. Convient to public transport and shops
Stayed 2 nights in Apr 2025

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked a lounge in our room
Stayed 2 nights in Apr 2025

10/10 Excellent

Garry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Newcastle No2
Stayed 4 nights in Mar 2025

4/10 Poor

Grahame

Disliked: Amenities, property conditions & facilities
Property is tired. Telephone and safe did not work in the room. Blocked drain in the bathroom spewed shower water on the bathroom floor. Construction site noise adjacent to the hotel. Construction noise at night opposite the hotel. Room was advertised with a queen sized bed but was in fact two singles pushed together. Keep falling down the crack between the two.
Stayed 2 nights in Apr 2025

4/10 Poor

Kayla

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Brock

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Sumit

Stayed 1 night in Mar 2025

6/10 Okay

Prudence

Business traveller
Liked: Cleanliness
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Comfortable

Central location, friendly staff, comfortable bed. Decor dated, room quiet. Shower/bath combination was very slippery, no grab rail and unsafe. Needs to be replaced before someone falls and suffers serious injury
Stayed 1 night in Mar 2025

8/10 Good

Robin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

4/10 Poor

Terrisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Barry

Travelled with partner
Disliked: Cleanliness
No chef on for lunch. Dirty plates in the corridor for entire day.
Stayed 1 night in Feb 2025

4/10 Poor

john

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s an old hotel. The outer windows were filthy. And there was a lot of building noise from next door. I had a terrible desert on the night and that convinced me not to buy breakfast. Overall, the pix used to entice me to book were a bit of a lie and deceiving.
Stayed 1 night in Feb 2025

8/10 Good

Ana Chloe, NEWTOWN

Travelled with family and small children
Liked: Staff & service, amenities
The hotel lobby and ground floor in general is very nice and appealing but when we headed up stairs the halls were quite old and just the opposite of the fresh and lovely smelling, modern lobby. We did enjoy the self check in and check out. I thought that was very smart and the machines were very easy to use. The room was not bad at all and the beds were comfy, overall a nice hotel room, just hallways bring the vibe down ( old carpets, old paint just felt yucky). Staff were lovely and our daughter used the pool for a little in the afternoon, good value and with further updates of the hallways and lifts, im sure it will be even better. Room service offered was a great bonus and onsite parking Too! Overall really happy with our stay and the service.
Stayed 1 night in Feb 2025

4/10 Poor

Denise

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Did not know until the day that parking was not guaranteed or that it cost extra. Reception unmaned when arriving. Checkin and check out you did for yourself.
Stayed 1 night in Feb 2025

8/10 Good

Bettina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable beds with firm mattresses.
Stayed 3 nights in Feb 2025