Newcastle Hotels with Spa

"Hotel is in a great location and has good facilities but it looking a little tired in places notably around the pool and spa area. Breakfast was good but some of the cooked items could have been better. I booked a double double room for our family night away. Checked in and was given room 111 which was an unpleasant dark and cramped accessible room, windows were covered in frosted glass so you could not see out as it overlooked a utility courtyard. Not at all what I would have expected from a luxury hotel. We did return to reception to discuss room options and were eventually moved to a more suitable room but this seemed to luck that there were any rooms suitable for 4 of us left. Would think of going back again but would be seriously concerned we could end up in a sub standard room."