4/10 Poor
Anna
Travelled with partner
24 Sept 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Don't do it. First, the staff does a really good job with a really bad hotel. I was pleased by the staff and how kind and gracious they were but it couldn't make up for this hotel. It's listed as a 4 star. There is no known universe in which this hotel is a 4 star, it's a mangy 2 star. There's an odd little hallway leading to an elevator off a side street to access the hotel; no lobby, no seating area, nothing that would be expected in a normal 4 star hotel. We were in trouble when I asked for extra pillows and they were completely taken aback. We were given a room and not offered the Expedia upgrade. When we went to the room, the ac wasn't working and there was black mold around the air vents. The room was a tiny little wedge shaped room with very little space to maneuver, dark and depressing. There is no balcony unless you're upgraded to the three or four rooms that have one. But why get a balcony to look over a convenience store and a dirty street where sketchy men hang out and drink after dark? We asked for another room as I have allergies. The hallways smelled dank and wet. Our new room had a full trash can and the toilet was dirty. In the night we discovered that the toilet seat was barely attached. All I wanted to do was get out of this hole and stay in a real 4 star. There's breakfast but you'll be competing with the fruit flies for the croissants. There are no redeeming features to this hotel. Don't do it.
Anna
Stayed 6 nights in Sep 2025
