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The Westin Rusutsu Resort

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Photo gallery for The Westin Rusutsu Resort

Property amenity
2 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Exterior
Lobby
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

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133 Izumikawa, Rusutsu, Hokkaido, 048-1711
  • Place, Rusutsu Resort
    ‪1 min walk‬
  • Place, Lake Toya
    ‪33 min drive‬
  • Place, Niseko Tokyu Grand HIRAFU
    ‪52 min drive‬

Room options

View all photos for Standard Loft, 1 Bedroom

1 bedroom, premium bedding, down duvets, in-room safe

Standard Loft, 1 Bedroom

7.6 out of 10
Good
(5 reviews)
  • Mountain view
  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Loft, 1 Bedroom

1 bedroom, premium bedding, down duvets, in-room safe

Standard Loft, 1 Bedroom

  • Mountain view
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard 4 Single beds 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Standard 4 Single beds 1 Bedroom - Two story, Non-Smoking

  • Mountain view
  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard 5 Single beds 2 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Standard 5 Single beds 2 Bedroom - Two story, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 108 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard 3 Single beds 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Standard 3 Single beds 1 Bedroom - Two story, Non-Smoking

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 88 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Loft, 1 Bedroom (King, Two Story)

1 bedroom, premium bedding, down duvets, in-room safe

Executive Loft, 1 Bedroom (King, Two Story)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Loft, 1 Bedroom (4 Single beds, Two Story)

1 bedroom, premium bedding, down duvets, in-room safe

Executive Loft, 1 Bedroom (4 Single beds, Two Story)

  • Mountain view
  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 1 Bedroom (Two Story)

1 bedroom, premium bedding, down duvets, in-room safe

Luxury Suite, 1 Bedroom (Two Story)

  • Mountain view
  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 1 Bedroom (King, Two Story)

1 bedroom, premium bedding, down duvets, in-room safe

Luxury Suite, 1 Bedroom (King, Two Story)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 1 Bedroom (3 Singlebeds, Two Story)

1 bedroom, premium bedding, down duvets, in-room safe

Luxury Suite, 1 Bedroom (3 Singlebeds, Two Story)

  • Mountain view
  • 88 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 1 Bedroom (4 Singlebeds, Two Story)

1 bedroom, premium bedding, down duvets, in-room safe

Luxury Suite, 1 Bedroom (4 Singlebeds, Two Story)

  • Mountain view
  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 2 Bedrooms (5 Singlebeds, Two Story)

1 bedroom, premium bedding, down duvets, in-room safe

Luxury Suite, 2 Bedrooms (5 Singlebeds, Two Story)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 108 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Loft, 1 Double Bed, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Executive Loft, 1 Double Bed, Non Smoking

  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

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About this property

The Westin Rusutsu Resort

Enjoy the slopes and a sauna at The Westin Rusutsu Resort during the winter, and return in the summer for a round at the resort's golf course. Housekeeping is available on request.
The Westin Rusutsu Resort offers 210 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Rusutsu resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including hot springs and 3 outdoor tennis courts. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are 2 hot springs open between 5:00 AM and 1:00 AM.

Our customers tell us they enjoy the overall property condition at The Westin Rusutsu Resort. During your stay, you're just a quick walk from Rusutsu Resort. Enjoy features like free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi
  • Free self parking
  • Enjoy Japanese cuisine with garden views at Kazahana, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes hot springs, a golf course, and 3 outdoor tennis courts
  • 0.3 mi (0.4 km) from Rusutsu Resort and 11.7 mi (18.9 km) from Lake Toya
  • Free local-area shuttle service
Have fun with onsite winter activities, including snowboarding and snowmobiling and in warmer months, enjoy a round of golf at the onsite golf course. After a day on the slopes, enjoy use of the resort's facilities like a 24-hour fitness center and a sauna. The Westin Rusutsu Resort helps provide the perfect winter holiday with ski storage, ski equipment rentals, and ski passes. At the end of the day, order après-ski drinks at the resort's bar.

There are 2 restaurants on site, along with a coffee shop/café. Public spaces have free WiFi. You'll have access to the indoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Rusutsu resort.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9 AM.
Kazahana - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves breakfast and dinner.
Atrium - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 10 AM to 5:30 PM at scheduled times and on request
  • Free area shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 3,300 for adults and JPY 2,310 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Atrium
  • Kazahana

Things to do

  • 18-hole golf course
  • 2 hot springs
  • 24-hour gym
  • 3 outdoor tennis courts
  • Bicycle rentals
  • Golf
  • Golf driving range
  • Indoor pool (guest access)
  • Mini golf
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snowboarding
  • Snowmobiling

Family friendly

  • Access to nearby indoor pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Mini golf
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,184 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains

Spa

  • 2 hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - 1:00 AM
  • Hot springs water temperature - 40 ºC
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1993
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must contact this property at least 1 week in advance to reserve the airport shuttle bus.
Additional breakfast fees apply for children under 12 years old booked on a breakfast included rate plan.
Rusutsu amusement park closed every Monday and Tuesday.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 6050.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

The additional mandatory fee covers a bathing fee per adult, collected at the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3300 for adults and JPY 2310 for children
  • Airport shuttle fee: JPY 5000 per person (one-way)
  • Airport shuttle fee per child: JPY 5000 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: JPY 6050.0 per day
  • Facilities fee: JPY 150 per person, per night and includes use of: hot tub; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Westin Rusutsu Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Children ages 6 and older may use public baths with an accompanying adult of the same sex.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 5:00 AM to 1:00 AM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Rusutsu Resort
Westin Rusutsu
The Westin Rusutsu
The Westin Rusutsu Resort Resort
The Westin Rusutsu Resort Rusutsu
The Westin Rusutsu Resort Resort Rusutsu

The Westin Rusutsu Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 206 out of 359 reviews
Rating 8 - Good. 113 out of 359 reviews
Rating 6 - Okay. 22 out of 359 reviews
Rating 4 - Poor. 9 out of 359 reviews
Rating 2 - Terrible. 9 out of 359 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Stayed 5 nights in Jan 2026

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service
The staff and property were incredible.
Stayed 1 night in Jan 2026

4/10 Poor

James

Travelled with family
Disliked: Staff & service
Staff have poor English and resulting time and money wasted due to wrong bookings twice on the same day rather than the next day logically despite clear instructions to extend not new booking.
Stayed 6 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2026

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient and polite
Stayed 5 nights in Jan 2026

8/10 Good

Sumit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge rooms. Good breakfast.
Stayed 3 nights in Aug 2025

6/10 Okay

Takuya

Stayed 1 night in Jul 2025

10/10 Excellent

Kriscia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The moment we arrived, we were warmly welcomed by the staff. The service team is friendly and efficient. The room is fantastic. Bright and spacious. Amenities are good. Super clean. Very comfortable pillow. One of the best stays.
Stayed 1 night in Jun 2025

10/10 Excellent

Kumar

Stayed 2 nights in Apr 2025

8/10 Good

Mark

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Skiing very vlose
Stayed 5 nights in Mar 2025

8/10 Good

Dr. Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Close to ski hill. Expensive.
Stayed 2 nights in Feb 2025

6/10 Okay

Hiromi

Travelled with family
Stayed 4 nights in Jan 2025

10/10 Excellent

Precious, canmore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

James

Stayed 6 nights in Dec 2024

10/10 Excellent

Shuji, Narashino-City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and spacious.
Stayed 1 night in Aug 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with activities for all ages. Staff was friendly and helpful. Food at both restaurants was great. The room was spacious, clean and the beds were soft with high quality linens. I would definitely recommend this resort to anyone looking to visit Hokkaido!!!
Stayed 2 nights in Jul 2024

6/10 Okay

Sylvia

Travelled with family
Liked: Staff & service
Disliked: Amenities
Been coming back to stay at the Westin every year for skiing. Since covid it seems the standard has dropped. They have not also maintained the quality of the stay post covid. Example: quality of free in room amenities dropped, quality of food at breakfast buffet dropped For the price of the Westin compared to the hotels around the vinicity I would expect the quality to be maintained a little better. Otherwise, the place is clean and service staff are very helpful
Stayed 4 nights in Feb 2024

10/10 Excellent

Ling

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to skiing, friendly staff
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with great facilities and good quality buffet restaurant. Room was very spacious and exceptionally clean.
Stayed 2 nights in May 2023

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience to the Rusutsu ski resort is a huge plus. However, the room was expensive and little things - such as waiting in line for 20 minutes to eat at the breakfast buffet - made it seem overpriced for what it delivered. No specific complaints but I would probably stay at the Rusutsu Resort Hotel next time for half the price.
Stayed 1 night in Feb 2023

10/10 Excellent

Gwen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms at the Westin are all lofts- really nice layout with the bedrooms on the corridor floor and a great living room with murphy beds and kitchenette on the lower floor. The toilet, bathroom sink area, and shower/tub are all in their own rooms so you can close the door to each one for more privacy. The only thing they don't have that would be nice is a microwave, so you can't heat up leftovers or soup. It forces you to eat at one of the many restaurants (three at the Westin and 5 or 6 at the Rusutsu Resort across the street). It isn't quite ski in/out but it is a short walk to the chairlift for East Mountain and Mt Isola, and a monorail short walk to West Mountain.
Stayed 6 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff is very helpful and friendly with excellent spoken English. For those ski lovers, they will be able to enjoy the easy access to ski rental, and related facilities. The room I stayed is very clean with nice view of ski trail, and the room is very clean as well except it would be nice to have a deodorant spray available in the room so that guests may use as this item is commonly found in most hotels in Japan. Overall, I had a very pleasant stay there.
Stayed 1 night in Feb 2020