Moon Palace The Grand Cancun - All-inclusive

VIP Access

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Where to?

Dates

August 2025

September 2025

9 outdoor pools, pool umbrellas, pool loungers

Grand Presidential Suite | View from room

12 restaurants, breakfast, lunch, dinner served; Italian cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool
Bar
On private beach
All-inclusive

Explore the area

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Moon Palace Golf Club
‪3 min drive‬
Xoximilco
‪5 min drive‬
Riviera Cancun Golf Resort
‪10 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪13 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Grand Swim Up Suite Garden View

79 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View

Excellent

77 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

77 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Grand Family Suite Garden View

Exceptional

154 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Grand Presidential Suite

232 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Grand Honeymoon Suite - King Size Bed

Good

77 sq m
1 bedroom
Sleeps 2
1 King Bed

Grand Governor Suite - King Size Bed

Exceptional

151 sq m
1 bedroom
Sleeps 4
1 King Bed

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About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools

Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.

Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Our customers tell us they can't get enough of the pool at Moon Palace The Grand Cancun - All-inclusive. During your stay, you'll be within walking distance of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas, and free valet parking.

Free full breakfast served daily
Free WiFi
Free valet parking and self parking
Drinking and dining options include 12 restaurants, a coffee shop, a beach bar, and 5 swim-up bars
Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a private beach, a golf course, and 4 outdoor tennis courts
Guests have great things to say about the helpful staff and the pool
13 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Moon Palace Golf Club
Airport shuttle service available for a fee

Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

JC Steakhouse - This steakhouse serves dinner only. Reservations are required.

Tavola - This family restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Casa Mia - This diner specializes in Mexican cuisine and serves dinner only. Open daily.

Habibi - Lebanese Cuisine - This family restaurant serves breakfast, lunch, and dinner. Open select days.

Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site

Food and drink

Free full breakfast available daily 7:00 AM to 11:00 AM
12 restaurants
5 swim-up bars
9 bars/lounges
A beach bar
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Casa Mia
Habibi - Lebanese Cuisine
Jade
JC Steakhouse
Tavola

Things to do

27-hole golf course
4 outdoor tennis courts
9 outdoor pools
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Bowling alley
Children's pool
Ecotours
Evening entertainment
Fitness classes
Free beach club
Free children's club
Free water park
Gym
Hiking/biking trails
Lazy river
Mini golf
Nightclub
Pilates classes
Playground
Shopping
Steam room
Waterslide
Yoga classes

Family friendly

9 outdoor pools
Arcade/game room
Baby toys
Bowling alley
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting
Laundry facilities
Lazy river
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Trampoline
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

10 meeting rooms
32,630 square feet of conference space
Computer station

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
Marina
On a private beach
Outdoor furniture
Pool loungers
Pool umbrellas
Rooftop terrace

Spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Reflexology
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Braille/raised signage
Handrails in hallways
Handrails in stairways
Lift
Stair-free path to entrance
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift

3 floors
9 buildings
Art Deco architecture
Ballroom
Banquet hall
Built in 2017
Designated smoking areas
Reception hall

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch smart TV with premium cable channels
MP3 dock

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Desk
Free international calls
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Moon Palace The Grand Cancun - All-inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun

Grand Moon Palace All Inclusive All-inclusive property Cancun

Grand Moon Palace All Inclusive Hotel Cancun

Grand Moon Palace All Inclusive Hotel

Grand Moon Palace All Inclusive Cancun

Grand Moon Palace All Inclusive

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The Grand at Moon Palace - All Inclusive Cancun

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The Grand at Moon Palace – All Inclusive

The Grand at Moon Palace All Inclusive

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Moon Palace The Grand Cancun - All-inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Helen

10 May 2025

Stayed 5 nights in May 2025

10/10 Excellent

Edward Trinidad

8 May 2025

Stayed 4 nights in May 2025

10/10 Excellent

Jany

6 May 2025

Stayed 3 nights in May 2025

6/10 Okay

Jasraj

6 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We did not receive credits for the 4 nights we stayed but the resort was very nice overall

Stayed 2 nights in May 2025

10/10 Excellent

Ahmed

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

8/10 Good

YOON JUNG

4 May 2025

Liked: Staff & service, property conditions & facilities

Highly recommended for families with older kids that can enjoy waterpark features. Small pools also can be enjoyed by younger children. Cleanliness can be better especially with cups and dishes. Overall pleasant experience.

Stayed 5 nights in Apr 2025

8/10 Good

Ronakkumar

3 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Daylena, Miami

2 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice week. Jesus from Karaoke Bar was excellent.

Stayed 2 nights in Apr 2025

10/10 Excellent

Hector

2 May 2025

Liked: Cleanliness

Stayed 6 nights in Apr 2025

8/10 Good

Mihyun

1 May 2025

Liked: Staff & service, property conditions & facilities

Stayed 5 nights in Apr 2025

10/10 Excellent

Kathrynne

Travelled with group

1 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Delicious food, very crowded

Stayed 5 nights in Apr 2025

2/10 Terrible

Tiffany Nicole

1 May 2025

Disliked: Cleanliness, staff & service

Stayed 4 nights in Apr 2025

10/10 Excellent

Chetna

Travelled with family and small children

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was clean and staff were super friendly. Our rooms were big and spacious with an in house fridge bar. My kids and I loved watching the evening shows daily.

Stayed 5 nights in Apr 2025

10/10 Excellent

Barbara

Travelled with family

27 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best place to go in Vacation, all staff super nice and friendly. Special thank you to Jesus he is a server at the Karaoke bar and was so amazing with us. Thank you

Stayed 2 nights in Apr 2025

10/10 Excellent

Francesco Salvatore Lo

27 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Apr 2025

2/10 Terrible

Sandhya Rani

Travelled with family

25 Apr 2025

Liked: Cleanliness

Disliked: Staff & service

Great food choices only if you spend an hour each day in the morning booking them! It's all inclusive and all inconvenience too.

Stayed 5 nights in Apr 2025

8/10 Good

sean, Medford

25 Apr 2025

Stayed 2 nights in Apr 2025

10/10 Excellent

Keaira

Travelled with family and small children

24 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love all different amenities the property had available to us. Our favorite was the waterpark.

Stayed 2 nights in Apr 2025

10/10 Excellent

haiyang

Travelled with family

24 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

good place for kids

Stayed 7 nights in Apr 2025

6/10 Okay

Amit

Travelled with family and small children

22 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Arrival at Grand Moon was smooth, with warm towels and no check-in line. However, one receptionist rudely dismissed a drink offer during check-in. After a 15-minute check-in, we were assigned a room but pressured into a 1.5-hour timeshare presentation. I clarified only one parent could attend due to our kids, but the salesperson failed to confirm, wasting 30 minutes when I returned to decline. The property is vast and well-maintained. Unfortunately, my wife and son fell ill during the trip, and we all got sick after returning, out for three days and still unwell a week later. The water smelled odd, despite using bottled water for everything. Food highlights: Habibi’s breakfast and dinner were good, though chicken skewers were chewy; Jade’s ambiance and food were excellent; Tavola’s pizza and pasta were solid; the pastry shop was great; La Casa by the bowling alley disappointed with slow service and order errors. Beware the $500 spa credit—it’s unusable, a scam. The water park, game room, and beach were hits with the kids.

Stayed 4 nights in Apr 2025

10/10 Excellent

Lester, MIAMI

22 Apr 2025

Stayed 4 nights in Apr 2025

8/10 Good

Krista

22 Apr 2025

Liked: Staff & service

Stayed 5 nights in Apr 2025

10/10 Excellent

Meghan

21 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great

Stayed 6 nights in Mar 2025

10/10 Excellent

Hira

21 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.

Stayed 4 nights in Apr 2025

10/10 Excellent

Lacy

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

21 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The lay out is perfect. If one pool is busy you can walk around the coner to another one. This place is made to enjoy the pools.

Stayed 7 nights in Apr 2025

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Moon Palace The Grand Cancun - All-inclusive

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Room options

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Grand Governor Suite - King Size Bed

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About this property

Moon Palace The Grand Cancun - All-inclusive

All-inclusive details

Gratuities and taxes

Activities and facilities/equipment

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

Excellent

9.0/10

8.8/10

9.0/10

8.8/10

9.0/10

Reviews

8/10 Good

Helen

Helen

10/10 Excellent

Edward Trinidad

Edward Trinidad

10/10 Excellent

Jany