Dreams Sapphire Resort & Spa - All Inclusive

Property class: 4.5
VIP Access

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Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Property video
Club Junior Suite Ocean Front Swim Out Double
4 outdoor pools, pool umbrellas, pool loungers
Outdoor dining

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min walk‬
  • Place, Puerto Morelos Town Square
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(12 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Ocean Front Swim Out King

8.0 out of 10
Very good
(6 reviews)
  • Beach view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Ocean Front Swim Out Double

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Governor Suite Ocean Front King

  • Ocean view
  • 92 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Two-Bedroom Family Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 97 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Preferred Club Master Suite Ocean Front King

  • Ocean view
  • 97 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

Preferred Club Master Suite Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 97 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Junior Suite Ocean Front Double

  • Sea view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Junior Suite Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Junior Suite Ocean Front Swim Out Double

  • Beach view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Master Suite Ocean Front King

  • Ocean view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Master Suite Ocean Front Swim Out King

  • Beach view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Club Two-Story Villa

10.0 out of 10
Exceptional
(1 review)
  • 120 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Junior Suite Tropical View King

8.4 out of 10
Very good
(69 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Tropical View King

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Ocean Front King

7.8 out of 10
Good
(11 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Catch some rays at the beach or spend the day relaxing at Dreams Sapphire Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with free minibar items and safes. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Dreams Sapphire Resort & Spa - All Inclusive. During your stay, you're just a quick walk from Arrecife de Puerto Morelos National Park. Enjoy features like free breakfast and free WiFi in public areas, plus 4 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Drinking and dining options include 8 restaurants, a coffee shop, a swim-up bar, and 3 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Treat yourself to manicures and pedicures, body treatments, or body scrubs at Dreams Spa by Pevonia
  • Services include babysitting, a kid's club, and a concierge
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a steam room
  • Guests have great things to say about the pool and the helpful staff
  • Just a 2-minute drive from Puerto Morelos Beach and 6 minutes from Puerto Morelos Town Square
  • Dogs welcome for a fee (restrictions apply)
Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Dreams Sapphire Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this property measures 8295 square feet (771 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the luxury Dreams Sapphire Resort & Spa - All Inclusive.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Dreams Sapphire Resort & Spa - All Inclusive has 8 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference centre (8,295 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (112 centimetre high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 472 out of 1006 reviews
Rating 8 - Good. 251 out of 1006 reviews
Rating 6 - Okay. 147 out of 1006 reviews
Rating 4 - Poor. 53 out of 1006 reviews
Rating 2 - Terrible. 83 out of 1006 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Daniella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was nice. Wait times for the restaurants were sometimes over an hour so arriving well in advance is recommended.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff amazing and resort cleanliness
Stayed 5 nights in Dec 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was nice just a bit cold
Stayed 4 nights in Jan 2026

10/10 Excellent

Curtis David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 6 nights in Jan 2026

10/10 Excellent

Mariseli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2026

6/10 Okay

Daphnie

Travelled with family
Liked: Amenities, property conditions & facilities
95% of the staff is amazing! Even though we requested rooms on the 2nd and 3rd floors 2 months in advance, the first 2 nights we got rooms on the first floor which we were not happy, the second night we got switched to the 3rd floor and the room was a disaster, light fixtures were falling, drawers didn’t close all the way, every hour or so it sounded like someone was trying to get in the room, then on day 3 we got switched again to another room on the second floor, and this one was finally good! This is our 5th year returning to this resort, and if it wasn’t for the staff I wouldn’t consider to come back!
Stayed 7 nights in Dec 2025

8/10 Good

Eric

Stayed 3 nights in Jan 2026

10/10 Excellent

Quenah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The overall experience was satisfactory. This particular dream resort is ideal for families and individuals seeking a blend of entertainment and relaxation during their vacation. The staff provided exceptional service, and the cuisine was delectable. However, it is worth noting that all restaurants close at 11:00 PM.
Stayed 6 nights in Dec 2025

8/10 Good

Thomas, Irvine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
we had an ocean view Club room and it was very nice, HUGE shower. But the AC reset to 20C (68F) all the time so we had to turn it on and off to keep from freezing. Food was good, not spectacular. Buffet good option. Rooftop bar/grill on our building FABULOUS for lunch. Dinner difficult as they don't take reservations and if you don't get your name in by 5:45PM you will have a 2+ hour wait at specialty restaurants. In the lobby was a taco cart making fresh tacos every night and was a go to. Drinks good, typical fare. but we had a superman and there are great. Both alcoholic and non-alcoholic. Main pool was very nice and large. We mainly stayed at the adults Club pool which was quieter and much less windy as the ocean wind was howling the whole time we were there. Activities just okay. 4 of the things we wanted to do never materialized and we were left wondering what was going on. We had to leave a day early due to family emergency and got no one to help with a nights refund. Expedia sent us tot hem and they sent us to Expedia. VERY FRUSTRATING... Overall a good place to stay.
Stayed 7 nights in Dec 2025

4/10 Poor

rahul

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No service for hours and no pool chairs available! Horrible check in and check out experience.
Stayed 3 nights in Jan 2026

10/10 Excellent

Takuma

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staffs are all smiling and happy, which make us feel very relaxing and enjoyable.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this resort. The staff is wonderful. It’s clean. The food is excellent. The only negative aspect was the cost of renting a cabana around the pool or beach was excessive. Otherwise I would return in the future.
Poolside
Poolside
Beach
View from the French restaurant.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jeffrey

Stayed 5 nights in Dec 2025

8/10 Good

Michael Scott

Stayed 5 nights in Dec 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Sapphire Resort is an overall wonderful resort and was a great choice for our family. We have stayed at multiple resorts over 20+ years in Cancun and Riviera Maya. The food and restaurant selection is excellent—highly recommend the rooftop sushi bar for lunch (you can get more than sushi; they have a lot of great food options) —and we loved both the smoothie bar and coffee shop on site. Breakfast at the buffet is very good and offers plenty of high quality options. We did not travel with small children (we have a 16+ teenager) and we stayed in a Club & Villas oceanfront room, which was a standout experience for us; the access to the rooftop pool and rooftop restaurant is absolutely worth it. The rooftop infinity pool has amazing ocean views, plenty of space, and feels quiet, private, and relaxing—an ideal escape within the resort. The ocean/ beach area was also nice!
Stayed 2 nights in Dec 2025

10/10 Excellent

Kavya

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spotless rooms, wonderful amenities, friendly staff and good quality food. Loved the stay!
Stayed 8 nights in Dec 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was clean good food
Stayed 3 nights in Dec 2025

6/10 Okay

Pierre

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We upgraded room as the one given was damp, old, small and far away from the main pool etc
Stayed 6 nights in Dec 2025

10/10 Excellent

Christopher

Travelled with family
Food was great, staff were super-friendly, rooms were spacious and clean.
Stayed 5 nights in Dec 2025

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool
Stayed 5 nights in Nov 2025

10/10 Excellent

Majid

Travelled with family
Liked: Amenities, property conditions & facilities
Lovely hotel with great foods and lovely staff
Stayed 4 nights in Dec 2025

8/10 Good

Jae Wan

Stayed 4 nights in Nov 2025

8/10 Good

Smitha

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good. Preferred customer cost doesn’t justify though.
Stayed 4 nights in Nov 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, staff and entertainment at this resort were absolutely fantastic!
Stayed 7 nights in Nov 2025

8/10 Good

Shibu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms we had felt a bit outdated. The wait for dinner was completely unacceptable; we waited nearly 2 hours one night. Making a reservation isn't an option. The property looked nice. The pool was great, but I don't know what it would have been like during peak days. The spa was excellent.
Stayed 5 nights in Nov 2025