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Ocean Riviera Paradise All Inclusive

5.0 star property

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View from property
Privilege Master Suite RoofTop | Terrace/patio
10 bars/lounges, 4 swim-up bars, 4 poolside bars
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪11 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪13 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪26 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Privilege Master Suite Ocean Front

Privilege Master Suite Ocean Front

Privilege Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 116 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Master Suite RoofTop

A couple relaxing on a sun lounger by a pool with a view of the ocean and palm trees.

Privilege Master Suite RoofTop

  • Ocean view
  • 186 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Daisy Junior Suite Garden View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Garden View

8.4 out of 10
Very good
(121 reviews)
  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for PRIVILEGE MASTER SUITE SWIM UP

View from room

PRIVILEGE MASTER SUITE SWIM UP

  • 115 sq m
  • Sleeps 3

View all photos for Daisy Junior Suite Pool View

View from room

Daisy Junior Suite Pool View

8.2 out of 10
Very good
(34 reviews)
  • 57 sq m
  • Sleeps 4

View all photos for Privilege Junior Suite Garden View

Privilege Junior Suite Garden View

Privilege Junior Suite Garden View

9.2 out of 10
Wonderful
(20 reviews)
  • Resort view
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Pool View

9.8 out of 10
Exceptional
(6 reviews)
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP

9.0 out of 10
Wonderful
(17 reviews)
  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Rooftop

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Rooftop

9.0 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Standard

Junior Suite Standard

Junior Suite Standard

8.4 out of 10
Very good
(146 reviews)
  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Master Suite

Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite

  • 115 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Rooftop Pool View

View from room

Privilege Junior Suite Rooftop Pool View

  • 135 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, Pool View (suite)

Junior Room, Pool View (suite)

Junior Room, Pool View (suite)

9.4 out of 10
Exceptional
(6 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Free minibar, in-room safe, desk, free WiFi

Standard Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 135 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Non Smoking, Pool View

Standard Room, Non Smoking, Pool View

Standard Room, Non Smoking, Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Ocean Riviera Paradise All Inclusive

Catch some rays at the beach or spend the day relaxing at Ocean Riviera Paradise All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Ocean Riviera Paradise All Inclusive's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa Xcalacoco. You'll find features like free WiFi in public areas and free self parking, plus 5 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy French cuisine at Blue Moon, one of the property's 11 restaurants and 10 bars/lounges
  • Splash around at the free water park or swim in the 5 outdoor pools
  • Treat yourself to body treatments, Thai massages, or reflexology at Despacio
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 3 outdoor tennis courts, a 24-hour gym, and basketball
  • Guests have great things to say about the helpful staff and the pool
  • 9 minutes by car from Quinta Avenida and 15 minutes from Playa del Carmen Main Beach
Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a nightclub, and a 24-hour fitness center are also featured at the luxury Ocean Riviera Paradise All Inclusive. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

Blue Moon - This bistro specializes in French cuisine and serves dinner only. Reservations are required.
Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Sakura - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Ruta 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 poolside bars
  • 4 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No lift

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1556 out of 2997 reviews
Rating 8 - Good. 748 out of 2997 reviews
Rating 6 - Okay. 361 out of 2997 reviews
Rating 4 - Poor. 176 out of 2997 reviews
Rating 2 - Terrible. 156 out of 2997 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Breanne Victoria

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was very clean and the cleaning lady often left us cute designs in the towels. Everyone was very friendly.
Stayed 7 nights in Jan 2026

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, great food, well taken care of resort, lots to do. 10/10 experience even with the weather being a bit chilly.
Stayed 6 nights in Jan 2026

8/10 Good

Jana

Stayed 10 nights in Jan 2026

8/10 Good

Wordlyn Cyril Morden

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They clean our room everyday but this morning at the buffet area we ask for decaf and one of the server been ignorant to us she dump the sachet of coffee in front of us...lunch in seafood restaurant pizza ,ceviche, and nachos are great but the fried fish fries and fish n chips are double fry, too oily This is only constructive review but theirs always room for improvement
Stayed 3 nights in Feb 2026

8/10 Good

Tyler

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room by housekeeper Irma. She made towel animals for the kids everyday! Phenomenal service
Stayed 7 nights in Jan 2026

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Great resort, great food, great service!
Stayed 7 nights in Jan 2026

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The grounds were beautiful, the staff was friendly, The actives and shows were wonderful. The food was good. Butler Lily went above and beyond to met all our needs.
Stayed 7 nights in Jan 2026

8/10 Good

Jenessa

Stayed 5 nights in Nov 2025

6/10 Okay

Valerie, St. Catharines

Travelled with group
Liked: Cleanliness, property conditions & facilities
We had a week a this hotel. It represented itself as an adult resort when it is actually 90% families and young families at that. It was a very large resort, kept clean, and friendly staff with the exception of the lobby bar. At the lobby bar, we were ignored by four staff members and we were the only two at the bar. It took asking twice to be served and yet we graciously left an almost required tip to the staff. We were disappointed with the taxi rates to go into town or even for a three kilometre trip, being over $30 Canadian. Another disappointment was the lack of Mexican music at the pools and lobby. Why not celebrate the country that people are coming to visit? One night (Saturday) being Mexican night was not enough to be authentic. A pool supervisor told us they had a required play list and could not divert from the list. A great resort for families and having a designated pool and room area as adult only did not make it any less family oriented as, all activities and restaurants were for all ages.
Stayed 7 nights in Jan 2026

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 10 nights in Jan 2026

8/10 Good

Lorece L

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed 2 weeks in Privilege. The resort was very clean, and the staff were friendly. We really enjoyed the layout. Food was mostly good. We had no stomach issues at all. The restaurants sometimes felt very chaotic. The inconsistency in restaurant staff stood out to us. Some were great, some were duds. Waiting 30 min before even getting a glass of water in Blue Moon was annoying. The beach - while okay in that there is a beach - was disappointing, many other resorts have better. It’s narrow, and you have to navigate the rocks to get in. Not a deal breaker, but I don’t enjoy swimming in water shoes.
Stayed 14 nights in Jan 2026

6/10 Okay

Cheryl

Stayed 3 nights in Jan 2026

10/10 Excellent

Liubomyr

Stayed 7 nights in Jan 2026

6/10 Okay

Surendranath

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The rooms were not upto expectation. The washrooms were dirty with foot prints, mould on some areas, disgusting bath tubs. The pull out bed (couch) was stained and old. If it’s a 5 start hotel I believe those should be well kept. Staff were helpful and friendly. The kids pool slides and fixtures were rusty and old too. Alot of options for food and Pez Vela was our favourite. Overall it was decent but I don’t think we would return considered the cleanliness of the rooms.
Stayed 4 nights in Jan 2026

10/10 Excellent

Yu Iey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staffs are very friendly and helpful. The food is great too.
Stayed 5 nights in Jan 2026

8/10 Good

Anjali

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The rooms could be a clean
Stayed 4 nights in Jan 2026

8/10 Good

Dylan

Stayed 6 nights in Jan 2026

10/10 Excellent

Harinder

Stayed 3 nights in Jan 2026

10/10 Excellent

Marlan Martin Mackenzie

Liked: Cleanliness, amenities, property conditions & facilities
Summary - Absolutely perfect.
Stayed 6 nights in Jan 2026

8/10 Good

Alyssa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean and facilities were nice. Loves the decor. The two biggest negatives for us were the service (the service was slow or in a lot of cases non-existent) and the pool temperatures. Trying to get coffee at the buffet for example, or a drink around the pool was almost impossible. We’ve stayed at many other all inclusive resorts, and felt the service here was poor. Perhaps it’s better if you pay extra $ for their privilege rooms. Also, the pools are FREEZING with the kids pool sadly being the coldest of them all. This was a huge miss for us. There is virtually no one in the pools for this very reason. Everyone goes to the beach pool since it’s the only one even moderately swimmable, but it’s impossible to get a chair unless you get there before 7:30 am (which, who wants to do that on holidays?!). Also the resort needs to stop allowing people to ‘reserve’ chairs with their towels.
Stayed 5 nights in Jan 2026

10/10 Excellent

BRENT

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at this resort. Friendly staff and fantastic amenities (highly recommend for children). Food was generally excellent.
Stayed 7 nights in Jan 2026

8/10 Good

Josh

Stayed 7 nights in Jan 2026

4/10 Poor

Dalae

Stayed 7 nights in Jan 2026

4/10 Poor

William

Travelled with partner
Disliked: Amenities, property conditions & facilities
This resort was definitely in the bottom tier of all-inclusives that we've stayed at in Mexico (10th year of going). We were told several lies upon check-in about what was included; much less than an "all-inclusive" typically does. For example, 3 of the restaurants require reservations and you can only do that once per seven days. There are five pools, but we only had access to two of them. Unless you upgrade to the "Privilege" status, your breakfast options are limited only to the buffet - which had a lot of options but was rarely warm. We were also told there is a free shuttle to downtown (keep in mind this resort is isolated in the jungle) - everyone we asked afterward said this didn't exist and had to pay exorbitant taxi fares instead. The room was decent, but shows signs of wear. Housekeeping was great - they cleaned everyday and did an excellent job. The drinks were decent but are served in small cups/glasses. Most the bartenders were great, but like a lot of resorts, they are clearly overworked and understaffed. A lot of the servers seemed to not care if you existed or not, especially at the restaurants. The pools were also freezing (this was January) - but not a problem at other resorts. The ocean was honestly way more comfortable for swimming. The drink service by the pools was incredibly inconsistent. And the chair towel culture is here is the worst I've ever seen - Godspeed getting a chair by the pool on a decent weather day.
Stayed 8 nights in Jan 2026

10/10 Excellent

Adrian, Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Delicious food. Friendly staff. Would definitely return.
Stayed 7 nights in Jan 2026

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