Ocean Riviera Paradise All Inclusive

5.0 star property

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View from property
Suite (Eden Master Suite Rooftop) | Terrace/patio
Eden Junior Suite Rooftop Ocean View
Concierge desk
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Parking included

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪9 min walk‬
  • Gran Coyote Golf
    ‪3 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

Suite (Eden Master Suite Rooftop)

  • 186 sq m
  • Ocean view
  • Sleeps 3

PRIVILEGE JUNIOR SUITE SWIM UP

8.6 out of 10
Excellent
(14 reviews)
  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

Privilege Junior Suite Pool View

9.6 out of 10
Exceptional
(4 reviews)
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Garden view

8.4 out of 10
Very good
(25 reviews)
  • 57 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Privilege Junior Suite Garden View

9.2 out of 10
Wonderful
(13 reviews)
  • 57 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

PRIVILEGE MASTER SUITE SWIM UP

  • 115 sq m
  • Sleeps 3

Daisy Junior Suite Pool View

8.2 out of 10
Very good
(29 reviews)
  • 57 sq m
  • Sleeps 4

Privilege Master Suite

  • 115 sq m
  • Sleeps 3
  • 1 Double Bed

Eden Junior Suite with Jacuzzi

7.6 out of 10
Good
(9 reviews)
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Privilege Junior Suite Rooftop

9.0 out of 10
Wonderful
(10 reviews)
  • 135 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Junior Suite (Eden Junior Suite Rooftop)

8.4 out of 10
Very good
(6 reviews)
  • 135 sq m
  • Sleeps 3

Privilege Junior Suite Rooftop Pool View

  • 135 sq m
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Swim Up

8.0 out of 10
Very good
(15 reviews)
  • 57 sq m
  • Sleeps 3

Eden Junior Suite Pool View

9.6 out of 10
Exceptional
(17 reviews)
  • 57 sq m
  • Sleeps 4

Eden Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 116 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Eden Junior Suite Rooftop Ocean View

  • Sea view
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Ocean View

8.0 out of 10
Very good
(11 reviews)
  • 57 sq m
  • Ocean view
  • Sleeps 4

Daisy Junior Suite Garden View

8.2 out of 10
Very good
(80 reviews)
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Standard

8.4 out of 10
Very good
(88 reviews)
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Ocean Riviera Paradise All Inclusive

Luxury property on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Riviera Paradise All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Ocean Riviera Paradise All Inclusive's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa Xcalacoco. You'll find features like free WiFi in public areas and free self parking, plus 5 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy French cuisine at Blue Moon, one of the property's 11 restaurants and 10 bars/lounges
  • Splash around at the free water park or swim in the 5 outdoor pools
  • Treat yourself to body treatments, Thai massages, or reflexology at Despacio
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 3 outdoor tennis courts, a 24-hour gym, and basketball
  • Guests have great things to say about the helpful staff and the pool
  • 9 minutes by car from Quinta Avenida and 15 minutes from Playa del Carmen Main Beach
Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a nightclub, and a 24-hour fitness center are also featured at the luxury Ocean Riviera Paradise All Inclusive. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

Blue Moon - This bistro specializes in French cuisine and serves dinner only. Reservations are required.
Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Sakura - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Ruta 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (79 centimetre wide door)
  • Magnifying mirror

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1100 out of 2164 reviews
Rating 8 - Good. 541 out of 2164 reviews
Rating 6 - Okay. 278 out of 2164 reviews
Rating 4 - Poor. 125 out of 2164 reviews
Rating 2 - Terrible. 120 out of 2164 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Was my husband and I first time to this part of Mexico, and all exclusive resort. Right when we got there they upgraded us to the beso area. We had booked a garden daisy view on the family side, so that was nice since it was just my husband and I. Right off the start you have to talk to someone, and we where tired from flying in early, and just wanted to go to our room, and my husband thought it was strange we couldn’t take our bags up to room. They ask you to come down for a breakfast and I believe try to sell you privileged, because that’s what I have seen on other reviews. Don’t really understand why they have that, only noticed when we tried to order a grey goose and seven they said we had to pay. The drinks seem watered down, and only Dos Equis amber, and could have had beer selection. The pools and property are very nice. Have to make reservation steak house, but food wasn’t very good, and Route 66 not that great meat was tough, also ate at Mexican restaurant, a little better and service was great waiter very helpful, but I have better Mexican food.
Stayed 4 nights in Mar 2025

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
entire resort is run down and tired. My upgraded room was dirty, items such as hot tub did not work, lighting did not work in room, would come on some times and not other times. Staff was brutal to get into the room to resolve and after 2 weeks, items still not corrected. Would not recomend this property going forward
Stayed 12 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

James Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the cleanliness of the property and the staff was very nice except for the time share staff in the lobby which are very pushy and can’t take no for an answer. We just wanted to relax and enjoy our time on vacation and didn’t want to partake in the vacation club. We also wish the theater shows were better and there were more red meat choices at restaurants as we are not seafood eaters. Javier(Train Operator) is an excellent representation for the resort and offered up a lot of information of the resort and the areas around the resort.
Stayed 6 nights in Mar 2025

10/10 Excellent

Purvaungkumar, Brampton

Stayed 7 nights in Mar 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Overall my son and I enjoyed our trip. After the first 2 days you basically see all there is to see. It was very beautiful. Biggest gripe however to start was that the phone in my room didn’t work well. To communicate with guest services, etc was very trying. Also, from the time we arrived the concierge was kind of pushy to set us up with an informational session the very next morning. The massage offered for your time is a nice gesture, but you have to think about why people go on vacation. For me vacation is to move on my own timing, I don’t want to get up bright and early as I do daily when I’m home while I’m on vacation. You can see the disappointment in his face when I said, not tomorrow, how about the following day. We just traveled, I would like to rest. Unfortunately, the next night I ate something that didn’t quite agree with me so I called in to let them know I wouldn’t make the session. The response was “we already made the voucher with your name.” While I appreciate that, if I’m saying I’m not feeling well that should be understood. I also felt like tips were looked for after every drink, every service, and well as reviews for employees. The employees were very nice, aside from that. The food was a little underwhelming, as far as seasonings, etc but throughout the week it started to get a little better.
Stayed 4 nights in Mar 2025

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay. Lisandro from concierge went above and beyond to look after us!
Stayed 6 nights in Mar 2025

10/10 Excellent

Ashtyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

SAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean riviera paradise was an amazing resort, the food was great and had lots of dining options from the buffets to the other 7 elegant/ fancy restaurants. The room was very spacious and remodeled which I really liked. All the staff were very kind and helpful. They also had lots of activities to do during the day you will always be entertained. I would highly recommend this resort it’s definitely one of my favorites.
Stayed 4 nights in Mar 2025

10/10 Excellent

Lillian Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Something for everyone. Big enough to have room to roam, small enough to feel safe to let the kids venture out.
Stayed 6 nights in Mar 2025

10/10 Excellent

Samuel

Stayed 6 nights in Mar 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. My only things of note were that the batting cages were never operational during our stay and the fridge in our room only seemed about 10 degrees.
Stayed 7 nights in Mar 2025

6/10 Okay

Gautam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Majority of ths staff was not friendly. Sometimes they were rude in responsding to the requests or by not acting on it for a long time or completely ignoring it and continuing their buisness. We almost felt like they were not happy at their jobs, may be they are not being paid well enough. The food was okay but not to the level it should be including their speciality reservation restaurants. Otherwise the property was good, location was good and we had good time overall because our family was togetger.
Stayed 4 nights in Mar 2025

6/10 Okay

Kim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beaucoup de gens Difficulté d’accès aux chaises Plage moyenne
Stayed 5 nights in Mar 2025

10/10 Excellent

Patricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at an all inclusive and an had an excellent time.
Stayed 5 nights in Mar 2025

8/10 Good

Christa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I will start by saying this resort is STUNNING! The landscaping and everything is beautiful and so well kept. The resort is big but not too big to the point where you have to take a shuttle to get from one place to the other. Everything is still walkable which is great. It was a great family resort with lots of things to do for kids. The waterpark was fun and I loved that the kids Daisy pool had a swim up for the adults. What I did not like was the people working there. Out of all the resorts I've been to, and I've been to a lot in Mexico, the people working there were not very friendly. They just did their jobs and that was it. No personality to them and no warm and welcome feeling from them. Most of the bartenders at the swim up bars were not friendly and catered more to the drunk people than the sober ones waiting for a drink. The bartenders at the Eden pool were the absolute worst. Only stayed on one side of the bar giving shot after shot to the drunk people that clearly should have been cut off a long time ago. I've never experienced such poor service from bartenders at a resort before. It was very disappointing. The food at the buffet was good, not amazing. The Italian restaurant had some decent dishes like the lasagna and the penne but the fettuccine was not good at all. The tiramisu was fantastic! I was not able to even get a reservation for the Tepanyaki or the steakhouse. The reservation system is not very good. I was okay with eating at the buffet most night.
Stayed 5 nights in Mar 2025

4/10 Poor

Deidre Annice

Stayed 4 nights in Mar 2025

10/10 Excellent

Kathleen

Stayed 6 nights in Mar 2025

10/10 Excellent

Maria C, New Brunswick

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place
Stayed 3 nights in Dec 2024

6/10 Okay

Nikita

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Kathleen Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning family-friendly resort with EXCEPTIONAL activities for kids! Every day there were many activities to choose from at the pools and at the mini club. Every night there was something for the kids with lots of variety and creativity. The staff working with the kids were wonderful but Mirelle was a stand out for our family! She is so kind and patient with the kids while showing so much spirit and enthusiasm in everything she does! She led an amazing pirate treasure hunt and made my kids believers in the true pirate story at ocean riviera paradise! She is a leader and patient and kind with children and we were so sad to leave her! Thank you Mirelle and all the staff at the kids club especially! This resort is also incredible for people with allergies and they go above and beyond (preparing specialty meals in their own frying pans) for all guests with serious food allergies. We loved this resort so much!!!
Stayed 6 nights in Mar 2025

10/10 Excellent

Richard Humardani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Eden

Stayed 7 nights in Mar 2025

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025