Ocean Riviera Paradise All Inclusive

5.0 star property

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View from property
Eden Junior Suite Ocean View  | Beach/ocean view
11 restaurants, breakfast, lunch, dinner served; French cuisine
Outdoor wedding area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Housekeeping

Explore the area

View in a map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪9 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

Junior Room, Pool View (suite)

10.0 out of 10
Exceptional
(1 review)
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Suite (Eden Master Suite Rooftop)

  • 186 sq m
  • Ocean view
  • Sleeps 3

PRIVILEGE JUNIOR SUITE SWIM UP

8.8 out of 10
Excellent
(16 reviews)
  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Room, Non Smoking, Pool View

  • 57 sq m
  • Sleeps 3
  • 1 King Bed

Privilege Junior Suite Pool View

9.6 out of 10
Exceptional
(4 reviews)
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Garden view

8.4 out of 10
Very good
(26 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Privilege Junior Suite Garden View

9.2 out of 10
Wonderful
(17 reviews)
  • 57 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

PRIVILEGE MASTER SUITE SWIM UP

  • 115 sq m
  • Sleeps 3

Daisy Junior Suite Pool View

8.0 out of 10
Very good
(32 reviews)
  • 57 sq m
  • Sleeps 4

Privilege Master Suite

  • 115 sq m
  • Sleeps 3
  • 1 Double Bed

Eden Junior Suite with Jacuzzi

7.6 out of 10
Good
(9 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Privilege Junior Suite Rooftop

9.0 out of 10
Wonderful
(10 reviews)
  • 135 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Junior Suite (Eden Junior Suite Rooftop)

8.4 out of 10
Very good
(6 reviews)
  • 135 sq m
  • Sleeps 3

Privilege Junior Suite Rooftop Pool View

  • 135 sq m
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Swim Up

8.0 out of 10
Very good
(15 reviews)
  • 57 sq m
  • Sleeps 3

Eden Junior Suite Pool View

9.4 out of 10
Exceptional
(19 reviews)
  • 57 sq m
  • Sleeps 4

Eden Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 116 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Eden Junior Suite Rooftop Ocean View

  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Ocean View

8.0 out of 10
Very good
(11 reviews)
  • 57 sq m
  • Ocean view
  • Sleeps 4

Standard Room, Non Smoking

  • 135 sq m
  • Sleeps 3
  • 1 King Bed

Daisy Junior Suite Garden View

8.2 out of 10
Very good
(94 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite Standard

8.2 out of 10
Very good
(106 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Ocean Riviera Paradise All Inclusive

Luxury property on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Riviera Paradise All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Ocean Riviera Paradise All Inclusive's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa Xcalacoco. You'll find features like free WiFi in public areas and free self parking, plus 5 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy French cuisine at Blue Moon, one of the property's 11 restaurants and 10 bars/lounges
  • Splash around at the free water park or swim in the 5 outdoor pools
  • Treat yourself to massages, facials, or body treatments at Despacio
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 3 outdoor tennis courts, a 24-hour gym, and basketball
  • Guests have great things to say about the helpful staff and the pool
  • 15 minutes by car from Playa del Carmen Main Beach and 6 minutes from El Camaleón Mayakoba Golf Course
Some rates at Ocean Riviera Paradise All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a nightclub, and a 24-hour fitness center are also featured at the luxury Ocean Riviera Paradise All Inclusive. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

Blue Moon - This bistro specializes in French cuisine and serves dinner only. Reservations are required.
Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Sakura - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Ruta 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Ocean Riviera Paradise All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No lift

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1291 out of 2539 reviews
Rating 8 - Good. 631 out of 2539 reviews
Rating 6 - Okay. 328 out of 2539 reviews
Rating 4 - Poor. 150 out of 2539 reviews
Rating 2 - Terrible. 139 out of 2539 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sanid

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor customer service, staff is very rude and isn’t friendly. I have been to plenty of resorts and that Is absolute one thing that is in their control. There are almost no activities to do at the resort other than the ones at the pool. The rooms smell like mold. The restaurants there beg you basically for a 5 star review. I DO NOT RECOMMEND and won’t be going back.
Stayed 5 nights in Jun 2025

4/10 Poor

Janneth

Liked: Amenities
Disliked: Cleanliness
I travel with my family. Two kids 6&9. The rooms are not to clean. The furniture they were all stained. In my room the ac was not working. The staff was terrible and rude. The only good thing was the team of animities. Animities for the the kids and adults.
Stayed 7 nights in Jun 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and the staff was wonderful! I spent 7 nights here with my 12 year old son and I think our only complaint was the times that things opened and closed. Ex. The swim up bar, the arcade and mikes coffee shop. Regardless of that, we would still recommend
Stayed 7 nights in Jun 2025

4/10 Poor

Lizette

Travelled with family
Liked: Property conditions & facilities
- [ ] The hotel is ok at best. It looks nice but it honestly ends there. The food is mediocre. There is only one place to eat for breakfast and that’s at the buffet. Which honestly Doesn’t have the best food. The service is also horrible at the buffet. Not enough staff. The wait time to get refills is forever and not to mention we ate most of our meal a few times before anyone came to our table to get our drink order. The only good restaurant was the steakhouse which you can only go to once every 7 days. The pool bar also takes long as there’s only 2 bartenders for everyone in the pool. At one point we ordered drinks and the bartender Gabriel at the pool bar said once he comes back from the restroom he will have our drinks and once he got back he said it was too late that the bar was closing. The staff is rude and they seem to be on their own schedule. There’s scheduled activities and we wanted to do the nature hike to the monkeys but the guy never showed up to the meeting point. Why have it on the schedule if they don’t need to show up to do it. This is was the first time going to the riviera maya that I couldn’t wait to get home. Will never stay here again.
Stayed 5 nights in Jun 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place had such mixed reviews online so I wasn't sure what to expect and almost changed hotels. I am so glad that I didn't. We were very impressed! Great food, drinks, service, room, and amenities. The only thing we weren't impressed with was the steak at the steakhouse restaurant but other than that, food was amazing! We stayed in El Beso ground floor with a swim out pool. I would highly recommend it!
Stayed 4 nights in Jun 2025

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, property conditions & facilities
I love the whole property in general. The only thing i wasn't a fan of was that the pools closed at 8pm and there was nothing going on after 11pm. Some people are barely getting going at that hour an want to have fun.
Stayed 4 nights in Jun 2025

4/10 Poor

Noyran, Miami

Travelled with family
Disliked: Property conditions & facilities
Our family recently stayed at this all-inclusive resort in Playa del Carmen, and unfortunately, it didn’t live up to our expectations. We were placed in the Daisy building, where the rooms felt old and neglected—clearly in need of an update. Furniture was worn, and the overall condition of the room just didn’t reflect what you’d expect from a resort at this level. One major issue was the rain—after just a short downpour, termites were everywhere outside, and their wings ended up floating in the pool, which was pretty off-putting. We spent most of our time in the Privilege pool area, which we hoped would offer a better experience, but even there we ran into problems. The plaster on the pool floor was coming apart, leaving rough patches that scraped our feet and damaged all of our bathing suits. I’m not usually one to complain, but this resort simply didn’t deliver. The food overall was decent, with the steakhouse standing out as the best option. The meals there were flavorful, and the service was excellent. Unfortunately, that wasn’t the case in the other restaurants. Most offered just average food and service that felt rushed or inattentive. At Amaranto, the buffet, we often waited 5–10 minutes just to get someone to take a drink order—and many times, we didn’t see them again after that. Overall, this was not the relaxing or enjoyable resort experience we were hoping for. There were a few highlights, but not enough to make up for the disappointments. We won’t be returning
Stayed 6 nights in Jun 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was really nice, the food was good, the room was very spacious, pillows were great. The room was always stocked with drinks. Everything was clean. They had coffee, ice cream and crepes shops. The little buses were driving around all the time, you could easily ride them.
Stayed 5 nights in Jun 2025

2/10 Terrible

Jerome

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, our experience at Ocean Riviera Paradise fell far below expectations, especially considering my wife is currently pregnant and we were hoping for an stress-free stay. One of the biggest issues was the lack of bottled water. Outside of what was in the mini bar, we had no access to water throughout the resort. By the second day, we had to request more from Guest Services, and it still took another full day to receive it. Room service and cleaning were also a major problem. For the first two days, no one cleaned our room or restocked towels or water. We called the front desk multiple times — once in the evening just to get fresh towels — and had to go back to Guest Services the next day to get anything done. Even then, water wasn’t restocked until we made yet another call. On top of that, communication with cleaning staff was difficult, as they spoke no English. The beach was unusable due to a heavy buildup of seaweed. The pool, while the only real option, was poorly maintained. I saw limes, hairballs, and even vomit in the water (a woman threw up and it was just rinsed into the pool with pool water). It felt unhygienic and unsafe. Another concern was the raccoons roaming the property. Despite signs telling guests not to feed them, people did — and these animals have taken over parts of the resort. It became uncomfortable walking around, especially at night, not knowing if we’d run into them by the trash areas.
Stayed 6 nights in Jun 2025

10/10 Excellent

okeya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well our butler Hugo was great and assisted every way he could. Service was great room was clean. Room service efficient and quick food was hot and fresh. Please reach out and ensure the transportation is covered by the resort. We dropped the ball on that and when leaving we requested transportation and once we arrive at the airport was asked cask or card. Other than that no issues and you will enjoy your stay with this great group of people.
Stayed 5 nights in Jun 2025

8/10 Good

Kristal

Stayed 7 nights in Jun 2025

8/10 Good

Keithleen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is huge with plenty of dining options. The beach was full of seaweed but they have multiple swimming pools. We were lucky to get room upgrades. Thank you.
Stayed 5 nights in Jun 2025

10/10 Excellent

Shakia shea ann

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
amazing service!
Stayed 6 nights in Jun 2025

8/10 Good

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

amir

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 9 nights in Jun 2025

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like a city in the resort. Lots of activity options for the late evenings or rainy days (bowling, theater, coffee shop). Lots of different seating areas. Big resort for pleasant walking path. Shuttle frequently comes around if you're not up for the walk. Beach wasn't enjoyable at all this trip. Lots of seaweed to the point you couldn't go into the ocean and it smelled. They tried to maintenance it but was way to much. Restaurant options were good. A few needed to be booked but lots were walk-ins.
Stayed 7 nights in Jun 2025

10/10 Excellent

Kysha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful resort for a family with children. They have ample amenities and we felt very safe at the resort.
Stayed 5 nights in Jun 2025

10/10 Excellent

ATHUKORALAGE

Stayed 6 nights in Jun 2025

4/10 Poor

DONALD, Hamilton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is nice and was clean. Edguardo at the Eden pool bar was wonderful. Wait staff at all of the restaurants were horrible and inattentive even when tipping extra. Route 66 had been one of our favorites in past years; however, the food was terrible this time. The steakhouse was just okay. Sakura, Pez Vela and Amaranto had good food. Overall the property is good for as a low to mid low range hotel.
Stayed 4 nights in Jun 2025

8/10 Good

Pawel

Stayed 8 nights in Jun 2025

10/10 Excellent

Dislain Pedroso

Stayed 6 nights in Jun 2025

10/10 Excellent

Icy Ann

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and the time spent at the spa was worth every peso!
Stayed 6 nights in Jun 2025

10/10 Excellent

Carri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ocean Riviera Paradise was a wonderful place to make some memories with my mom and daughter. Hugo was our butler and couldn't ask for better care. He made our stay easy in the privilege section. Ready to schedule our next trip. Until we meet again. Thank you Cancun
Stayed 4 nights in Jun 2025

10/10 Excellent

Angela May

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the many restaurants and food options and that they took so much care to accommodate food allergies. This is hard to find, especially with an all-inclusive meal plan in a different country than your own. We only had one incident of a waiter not double checking before telling us something was safe, in 5 full days. You still need to be your own advocate at all times. How they handled food allergies alone was enough to make us want to return. We thought our room was nice and comfortable (although bed was creaky). We paid extra for a Privilege Master Suite which was perfect for our family of 3. Our butler, Hugo, was the absolute best! He made our dinner reservations and had our fridge changed out when it wasn't cold. He was so nice and responsive, even on his day off. Having priority reservations and someone to make them for you let us enjoy our time. Wilbert in Privilege Restaurant made sure our daughter got to have waffles at breakfast with an egg allergy. :) Only food con was the lack of allergy safe dessert options other than a fruit plate or a popsicle. Ice cream in ice cream shop wasn't safe for nut allergies. The wildlife makes this place special. Spider Monkeys! Need I say more? The beach is sadly overrun with sargassum right now, so was not swimmable and an eyesore. This is not the fault of the hotel. Any vacation is what you make of it and dependent on what you think is worth it for your money. We felt this resort was totally worth it.
Stayed 6 nights in Jun 2025