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Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

4.5 star property

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Photo gallery for Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

2 outdoor pools, pool umbrellas, pool loungers
Creator video
Reception hall
4 bars/lounges, 6 swim-up bars, 2 poolside bars, 5 beach bars
Kayaking

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool

Explore the area

View in a map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪15 min drive‬
  • Place, Puerto Morelos Beach
    ‪21 min drive‬
  • Place, Petempich Bay
    ‪24 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(20 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

7.2 out of 10
Good
(60 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

View from room

Luxury Suite Swim Out

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

View from room

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About this property

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Options for a bite to eat or a refreshing drink include 10 restaurants, a coffee shop, 5 beach bars, and 6 swim-up bars
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Treat yourself to hot stone massages, hydrotherapy, or aromatherapy at The Royal Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 3 indoor tennis courts, a gym, and a sauna
  • Guests have great things to say about the helpful staff and the beach
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 14 minutes by car from Moon Palace Golf Club
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars, and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.
Zen - This restaurant serves dinner only. Open daily.
Hunter Steak House - This restaurant serves lunch only. Open daily.
Grazie Italian Trattoria - This restaurant serves dinner only. Open daily.
Taj | Indian Cuisine - This restaurant serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Reviews

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 380 out of 1001 reviews
Rating 8 - Good. 219 out of 1001 reviews
Rating 6 - Okay. 167 out of 1001 reviews
Rating 4 - Poor. 108 out of 1001 reviews
Rating 2 - Terrible. 127 out of 1001 reviews

Reviews

6/10 Okay

Tasha

Travelled with family
Liked: Cleanliness, staff & service
Limited dining was an issue
Stayed 5 nights in Jul 2025

10/10 Excellent

LaTracia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could do better with dinner reservations availability
Stayed 3 nights in Jul 2025

8/10 Good

Katina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing Anniversary Trip
Stayed 4 nights in Jul 2025

10/10 Excellent

Michael A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was amazing. The service was amazing from the time we arrived to the time we left. Everything was amazing. Some of the areas had a seaweed smell which took time to get used to. We will definitely be visiting other Royalton properties.
Stayed 4 nights in Jul 2025

2/10 Terrible

Adeeb

Disliked: Cleanliness, staff & service
Stayed 6 nights in Jul 2025

4/10 Poor

Eula, BOYNTON BEACH

Travelled with family
Disliked: Amenities
On the Adult side there is nothing to do, no activities, no DJ and the pool closes at 6:00 pm. The property advertise the whole place was for Adults only!! False advertisement! Never will return again.
Stayed 3 nights in Jul 2025

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was overall great! Property is a little older and going through some renovations. Worse part was check in, room took a while to be ready and when it was, we walked all the way to the room only for our key not to work and had to return to the lobby. This was frustrating after traveling, the heat and waiting for a while on the property.
Stayed 3 nights in Jul 2025

4/10 Poor

Diannah Sharnai

Travelled with family, Travelled with partner
Liked: Amenities
My butler Cesar was very amazing and attentive. The hydrotherapy was really good. The manager Aldo was very rude after my sisters bag was broken by his bellhop. The food and drinks wasn’t that good. The restaurant staff will harass you for a tip before you finish your meal.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kiendra

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything wish the pool was open later and wish the water wasn’t warm
Stayed 3 nights in Jul 2025

8/10 Good

Rylee Ann

Stayed 5 nights in Jul 2025

6/10 Okay

Trisan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs some work. Staff is really nice and welcoming. Entertainment was good. The food was a hit or miss, either it was very good or really bad.
Stayed 4 nights in Jul 2025

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 3 nights in Jul 2025

2/10 Terrible

Erika A

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Wisam

It’s was ever good
Stayed 5 nights in Jul 2025

10/10 Excellent

Blanford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was the best
Stayed 5 nights in Jul 2025

10/10 Excellent

Teshwattie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

6/10 Okay

Quintonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, although the smell was terrible, it was just a bad season for seaweed. I did not enjoy making reservations for restaurants that were suppose to be available to all guests whenever feasible. The staff wasn’t too helpful or knowledgeable due to poor English. However, I did find someone to explain the process at the concierge desk. Overall, I enjoyed the property but I won’t be booking again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Rosalind, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstl time out of the country and we had a wonderful experience. Shout out to David and Ulses and other butlar staff. Everyone was so friendly and super nice. We really enjoyed ourselves after having a difficult time to get there.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Food wasn’t great
Stayed 5 nights in Jul 2025

4/10 Poor

Kalyan

Travelled with family
Liked: Amenities
My overall stay in Cancun was 6/10. The resort I'll give it 2/10. I wouldn't come back. Isla Mujeres and Coco Bongo made up for my bad experience lol
Stayed 2 nights in Jul 2025

4/10 Poor

Joshlyn

Stayed 5 nights in Jul 2025

10/10 Excellent

Yannick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so beautiful and all the employees were very helpful and made our stay amazing. Thank you guys I will be back !
Stayed 5 nights in Jul 2025

8/10 Good

Felicia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked a the hibachi and the buffet for food the other places didn't have many food options.. I didn't like the bad mosquito issue I got bit up really bad.. I didn't like the room service food.. and the first day I arrived all the outside bars and snack bars were closed
Stayed 4 nights in Jul 2025

8/10 Good

Morgan T

Stayed 4 nights in Jul 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

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