Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

VIP Access

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Where to?

Dates

November 2025

December 2025

Private beach, white sand, beach umbrellas, beach massages

Overview
Rooms
Location
Policies

Good

Popular amenities

Explore the area

Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Place, Mujeres Beach
‪11 min drive‬
Place, Isla Mujeres Ferry Terminal
‪56 min drive‬
Place, North Beach
‪57 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

STAR Class Producers Three Bedroom Suite

389 sq m
3 bedrooms
Sleeps 12
2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Premium bedding, down duvets, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

168 sq m
2 bedrooms
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Two Bedroom Suite Swim Out

335 sq m
2 bedrooms
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

Directors Suite Two Bedroom

Very good

168 sq m
2 bedrooms
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

STAR Class Entourage Suite

64 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Ocean View

Good

54 sq m
Ocean view
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite

Excellent

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom

Wonderful

114 sq m
1 bedroom
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Junior Suite Swim Out

Wonderful

54 sq m
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom Swim Out

114 sq m
1 bedroom
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Junior Suite

Very good

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Directors Suite One Bedroom

Good

114 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Entourage Suite

Good

64 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

STAR Class Junior Suite Swim Out

Good

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Two Bedrooms Suite

Exceptional

335 sq m
2 bedrooms
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

Junior Suite Ocean View

Very good

54 sq m
Ocean view
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Pool
Breakfast included
All-inclusive
Spa

About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Family-friendly beachfront location with 4 outdoor pools

Spend the day catching some rays at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort's private white sand beach, relaxing by one of the property's 4 outdoor swimming pools, or pampering yourself at the full-service spa.

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Our customers tell us they can't get enough of the helpful staff at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort. During your stay, you'll be close to North Beach. Features include free breakfast and free WiFi in public areas, plus 4 outdoor pools.

Free buffet breakfast served daily
Free WiFi
Enjoy international cuisine while dining at So Cal Gourmet Emporium
Take a swim in the 4 outdoor pools
Treat yourself to massages, manicures and pedicures, or facials at the spa
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a private beach, a gym, and yoga classes
8 minutes by car from Playa Mujeres Golf Club and 10 minutes from Punta Sam Ferry Terminal

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

This 4-star Costa Mujeres property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.

La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

East Sushi & Teppanyaki
Gusto Italian Trattoria
La Cocina Mexican Cuisine
So Cal Gourmet Emporium
Sunset Strip Steakhouse

Things to do

4 outdoor pools
Children's pool
Designer stores
Fitness classes
Free children's club
Full-service spa
Health club
Pilates classes
Playground
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free rollaway/extra bed
Grocery/convenience store
In-room cot
Playground
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre

Outdoors

Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Sports massages
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Built in 2019
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Free rollaway/extra bed
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 1 year old or younger stays free when using existing bedding.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 33.94 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 7:00 AM to 8:00 PM.
One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel

Planet Hollywood Beach Resort Cancun

Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort Reviews

7.8

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

2/10 Terrible

Alex

Travelled with partner

25 Jul 2025

Disliked: Cleanliness

Well , it was crazy experience , stuff was nice and helpful they gave us and upgrade with better room for free thanks a lot , food was ok ( like for any all inclusive ) Worst part of vocation when u swimming in ocean and u see it Human feces right next to you and all people at beach saw it too,its insane and we went to front desk and we talked to manager but she told us , she cant do anything about it And than next 2 days we went back to beach and we saw more and more and after we got back from vocation we got sick Doctors still cant figure it out whats wrong but possibility its some kind of virus from feces or something but we been sick more than 2 weeks now We would never right a bad review since we been in Cancun at least 15 times with different properties but its insane

Stayed 3 nights in Jul 2025

10/10 Excellent

Tracy

Travelled with family

24 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was great especially Luis, and Diego! What an experience! Great place to visit, and stay!

Stayed 5 nights in May 2025

10/10 Excellent

Laxuman

Travelled with family, Travelled with family and small children

22 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

No complaints at all! This hotel went above and beyond across the board . We had an an amazing time in planet Hollywood , Absolutely 5-star experience from start to finish! The hotel stay was amazing — clean, comfortable, and well-maintained throughout. The food was a standout highlight: every meal was absolutely delicious, from breakfast to dinner. our Expedia ambassador Jose Luis was an awesome guy . He was making sure we had everything we needed . We wil be coming back here again soon . And ofcourse a lot of activities for a kids .

Stayed 4 nights in Jul 2025

10/10 Excellent

Lorena

Travelled with family

21 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena experiencia

La atención de Kateri la gerente de hotel fue más que excelente nos ayudó en todo lo necesario y más! Siempre con buena actitud y disposición a ayudar al momento, agradezco su servicio ya que nos mejoró la estancia enormemente y nos ayuda a mejorar nuestras vacaciones. El restaurante de tepanyaki muy recomendable. Solo los horarios para albercas no me parece q cierren a las 7 mientras estas de vacaciones. Y el sofá cama del cuarto está muy muy incómodo podrían mejorarlo. La playa muy muy linda

Stayed 1 night in Jul 2025

10/10 Excellent

Natalie

Travelled with family

21 Jul 2025

Liked: Staff & service, property conditions & facilities, room comfort

U.S. in Cancun

It was a great star class experience. Room was great, food was really good. The structure is very good. The shows were nice, but nothing extraordinary. Some workers were amazing, others needed more training. But the overall experience was memorable. We will returne

Stayed 4 nights in Jul 2025

10/10 Excellent

Thomas

19 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jun 2025

4/10 Poor

Laura Alonso

19 Jul 2025

Stayed 5 nights in Jul 2025

10/10 Excellent

Tim

Travelled with family

19 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is great. I strongly recommend the Star class. We loved all the upgrades and personal service. Our butlers. Alex and Robert were fantastic. We loved our time with them. The buffet is outstanding we loved that we could get a freshly made omelet every day.

Stayed 7 nights in Jul 2025

10/10 Excellent

Angel

19 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2025

10/10 Excellent

Santiago Daniel

19 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

True 5 star service. Me and my family had fun

Stayed 5 nights in Jul 2025

10/10 Excellent

Ryan Michael

Travelled with family

18 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The only downside I experienced was trying to reserve times at the restaurants. Every time I tried, I was told there was no available times for the entire time I was there. I only got to dine at one restaurant, unfortunately even with my VIP access and the butler trying to get me reservations Pretty letdown we could not enjoy some of the restaurants when we were there.

Stayed 3 nights in Jul 2025

8/10 Good

Rakesh

Travelled with family

17 Jul 2025

Liked: Staff & service, amenities

Nice . Good pool

Stayed 4 nights in Jul 2025

10/10 Excellent

Elizabeth

17 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Mauricio helped us when having room troubles as well as getting a new room, us reservations to restaurants.

Stayed 3 nights in Jul 2025

8/10 Good

khayyam

Travelled with family and small children

16 Jul 2025

Liked: Staff & service, amenities

I went there in 2022 it was an amazing experience but this time I brought a group of 23 and all the door closet and drawer weren't closing properly and for the water in 2022 anywhere you go they had cold bottles of water this trip I was dehydrated cause they only gave water in the rooms outside the rooms good luck finding bottled water and for the food part it was good but not sure why 15 out of 23 of us got sick with a bacterial infection witch come either from the food or water according to research. It was my second time there and my last I really need to have my bottle of water at all times I don't like to drink in a plastic cup that I don't know where the water came from.

Stayed 7 nights in Jun 2025

10/10 Excellent

Lillian Samaria

14 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jul 2025

8/10 Good

Edith

Travelled with family

13 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

I had a pleasant stay at this resort, which offered a clean and comfortable environment with plenty of activities to enjoy. The pools were nice, beach had some seaweed but not too bad and the food was good. Our butlers, were particularly awesome - very helpful and attentive. However, my experience was spoiled by a staff member at the Star Class desk. She was very rude and seemed clueless about the resort's operations. To start, my room was given to me late, after 4:30 pm, despite the scheduled check-in time. Later, when I requested a late check-out as a Gold member from Expedia, this specific person told me it wasn't possible, even though my butler had already confirmed with the front desk that it was arranged. She threatened that if I wasn't out by 12 pm, I could be penalized, but didn't seem to consider the fact that I had received my room late. When I pointed out the inconsistency, she seemed unprepared and unhappy, eventually and after $35 they facilitate the late check-out. Given the otherwise excellent service from the rest of the staff.

Stayed 4 nights in Jul 2025

2/10 Terrible

Kissler Jovan

Travelled with family

13 Jul 2025

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2025

6/10 Okay

Ankit

Travelled with family, Travelled with family and small children

12 Jul 2025

Liked: Amenities

Rooms are nice but beds are damp. A lot of broken amenities. Drawers dont fuction right. I have been to DR and Jamaican resorts before , so comparatively service was of lower standards. Food average at best. Daily shows were fun. Kids loved the water park area. But wont be going back.

Stayed 5 nights in Jul 2025

2/10 Terrible

Dalia Elisa

Travelled with family

11 Jul 2025

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2025

10/10 Excellent

Mark Antonio

Travelled with family, Travelled with family and small children, Travelled with group

9 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Family of three here and we had everything we could ask for. Maricio, Leonado, & Nikolaz helped make our stay perfect. Our transfers were seamless with Nexus tours and excursions were all amazing. We enjoyed every bit of it from the service, to the food, room service, and the spa was incredible too. Thank you Planet Hollywood and Expedia!!!