Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

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VIP Access

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Where to?

Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Breakfast included
Room service

Explore the area

Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Playa Mujeres Golf Club
‪8 min drive‬
Isla Mujeres Ferry Terminal
‪86 min drive‬
North Beach
‪93 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪41 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom Swim Out

114 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Junior Suite Swim Out

54 sq m
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom

114 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

STAR Class Junior Suite

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Ocean View

Ocean view
54 sq m
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Entourage Suite

64 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Directors Suite Two Bedroom

168 sq m
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

STAR Class Producers Two Bedrooms Suite

335 sq m
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Swim Out

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Entourage Suite

64 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Directors Suite One Bedroom

114 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

STAR Class Producers Two Bedroom Suite Swim Out

335 sq m
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite Two Bedroom

168 sq m
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Three Bedroom Suite

389 sq m
Sleeps 12
2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Junior Suite Ocean View

Ocean view
54 sq m
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Pool
Breakfast included
All-inclusive
Spa

for 1 room

includes taxes & fees

9 May - 10 May

About this property

Family-friendly beachfront location with 4 outdoor pools

Spend the day catching some rays at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort's private white sand beach, relaxing by one of the property's 4 outdoor swimming pools, or pampering yourself at the full-service spa.

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Our customers tell us they can't get enough of the helpful staff at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. During your stay, you'll be close to Playa Mujeres Golf Club. Features include free breakfast and free WiFi in public areas, plus 4 outdoor pools.

Free buffet breakfast served daily
Free WiFi
Enjoy international cuisine while dining at So Cal Gourmet Emporium
Take a swim in the 4 outdoor pools
Treat yourself to Swedish massages, manicures and pedicures, or facials at the spa
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a private beach, a gym, and yoga classes
8 minutes by car from Playa Mujeres Golf Club and 10 minutes from Punta Sam Ferry Terminal

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

This 4-star Costa Mujeres property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.

La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

East Sushi & Teppanyaki
Gusto Italian Trattoria
La Cocina Mexican Cuisine
So Cal Gourmet Emporium
Sunset Strip Steakhouse

Things to do

4 outdoor pools
Children's pool
Designer stores
Fitness classes
Free children's club
Full-service spa
Health club
Pilates classes
Playground
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Grocery/convenience store
Playground
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre

Outdoors

Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Sports massages
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 1 year old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 33.94 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a smoke detector

Front desk staff will greet guests on arrival at the property.

We should mention

Pool access available from 7:00 AM to 8:00 PM.
One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel

Planet Hollywood Beach Resort Cancun

Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

7.6

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Lin

24 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good kids activities

Stayed 4 nights in Jan 2025

10/10 Excellent

Keith

Travelled with family and small children

20 Jan 2025

Liked: Staff & service, amenities, property conditions & facilities

Amazing beach, great family atmosphere, great proximity to the amenities (bars and washrooms near all pools and gathering areas, well laid out.) Only minor issue was that room service doesn't clean the room everyday. However when we asked for service, it was provided promptly. A wonderful family vacation resort.

Stayed 7 nights in Jan 2025

6/10 Okay

kheirieh

20 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Understood! Here’s the revised version: We recently stayed at the Planet Hollywood Resort, and unfortunately, our experience was very disappointing. First, the check-in process was delayed, and we had to wait a long time to get our room. The service was terrible—over two days, we requested water for our room multiple times, but it was never delivered. There was no difference between the service we received and no service at all. The most troubling part of our stay was that some of our belongings went missing. A $100 USD bill disappeared, as well as a necklace with a valuable gemstone, and two champagne bottles that were meant for my husband’s and daughter’s birthdays. On our last night, when we were packing to leave, we discovered that some of our belongings had been tampered with, and the missing items were nowhere to be found. This lack of security and poor service made our stay extremely unpleasant. I wouldn’t recommend this hotel based on our experience.

Stayed 6 nights in Jan 2025

10/10 Excellent

Krystal

Travelled with family

9 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here

Wonderful place! Extremely beautiful!

Stayed 1 night in Oct 2024

6/10 Okay

Inna

Travelled with family and small children

8 Jan 2025

Liked: Staff & service

If you have small children, consider a different resort. it’s a lot of walking around the resort. From the beach to buffet is about 10 min walk. Rooms are really far spread apart. Buffet is pretty good. Restaurants are always oversold. No food near the beach , you must go back to the main building, or pool cafe. The wait is long. Evening show is good. Rooms are ok. I would say this resort suitable for adults or families with older children.

Stayed 6 nights in Jan 2025

4/10 Poor

JENNY

Travelled with family

2 Jan 2025

Disliked: Cleanliness, property conditions & facilities

This property is not worth the money, not enough open food stations, pool area not enough chairs and you get into fights with people, activities are not all day , entertainment at night dull, what you read and see online not what you experience, very very disappointing, will not return and I been to Cancun multiple times in different properties and such a better experience

Stayed 8 nights in Dec 2024

8/10 Good

Jarred

26 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

5-star Hotel, 3 Star level food, everything else was excellent.

Stayed 5 nights in Dec 2024

2/10 Terrible

Audrey christine

25 Dec 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 6 nights in Dec 2024

8/10 Good

Geeta N

25 Dec 2024

Stayed 4 nights in Nov 2024

4/10 Poor

Raquel Maria

Travelled with group

21 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Decepcionante

Exceto o restaurante de steakhouse e o de teppaniaki os demais a comida em deixou muito a desejar. No restaurante italiano conseguiram entregar as massas totalmente insossa. Sobremesas lamentáveis o que mais se observava eram pratos cheios e abandonados nas mesas sem consumo. Na área da piscina presencial a coisa mais bizarra que era não poder abrir os guarda sóis por causa do vento . Meu voou mudou horário fui pedir para fazer late check out apenas 30 min a mais não houve a mínima empatia em conceder e somente por intermédio da concierge Ruby da Expedia que nis concederam . Minhas experiências anteriores na rede Am resorts foram totalmente diferentes o que tornou decepcionante a estadia no PH.

Stayed 6 nights in Dec 2024

10/10 Excellent

Jose Agustin

20 Dec 2024

Stayed 5 nights in Nov 2024

10/10 Excellent

vincent

Travelled with partner

9 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The staff was awesome and very attentive to our needs.

Stayed 4 nights in Dec 2024

2/10 Terrible

Afsaneh

9 Dec 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

1-Difficulty in Making Restaurant Reservations-2- Room Issues 3- Crowded Buffets and Limited Dining Options Issues-4- Poor Beach Maintenance. Do Not recommended. Front desk staff not professional.

Stayed 5 nights in Nov 2024

4/10 Poor

Manbir

Travelled with family and small children

5 Dec 2024

Disliked: Cleanliness, property conditions & facilities

This property is not 4 start quality. Run very poorly. Big lines. Poor quality food at buffet and restaurants. Selection at buffet is minimal in comparison to other resorts. Kids pool area, lazy river, and family pool were dirty. Family pool smelled like a homeless person. We were star class so used that pool which was cleaner but not heated as advertised. Beach was where we spent most of our time as this is the best highlight of this resort. Rooms are just so broken down. How in the world is this a new resort? This place puts on a good front. Looks grand and amazing. But in reality it is not, the RIU's i have been to are way better than this, its shocking. I was surprised.

Stayed 5 nights in Nov 2024

10/10 Excellent

Rebecca

4 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The food was good at all restaurants! Javi was our Butler and he made this vacation, Amazing!! Javi handled everything for us and even helped our friends whose butlers were not as good.

Stayed 7 nights in Nov 2024

2/10 Terrible

Fariba

3 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

lack of service and staff not access to resturant and rude managers

Stayed 5 nights in Nov 2024

4/10 Poor

Giridhar

Travelled with family

2 Dec 2024

Liked: Staff & service, amenities, property conditions & facilities

Food was mediocre.

Stayed 4 nights in Nov 2024

4/10 Poor

Ramon, Tyler

1 Dec 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

I would rate this resort 3/5. It’s ok but nothing special….terrible food and limited bartenders/live chefs They just want you to buy more stuff. Won’t be going back

Stayed 4 nights in Nov 2024

10/10 Excellent

Denis

1 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2024

10/10 Excellent

Luz Maria

28 Nov 2024

Stayed 4 nights in Oct 2024

10/10 Excellent

Lahai

27 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall decent resort.

Stayed 4 nights in Nov 2024

2/10 Terrible

Prasanna

20 Nov 2024

Disliked: Cleanliness, staff & service

Most of the staffs are rude! Not helpful at all! It’s all about money around the resort! Prime is another scammers. Overall I will never go back to planet Hollywood!

Stayed 7 nights in Nov 2024

6/10 Okay

Prasanna

17 Nov 2024

Disliked: Property conditions & facilities

Anything you wanna do, you got to pay for everything. Everything is expensive here! I will never recommend anyone to come to planet Hollywood! It’s looks good in photos but there’s nothing to do here! Its gets boring after days of your stay.

Stayed 2 nights in Nov 2024

8/10 Good

Jane

Travelled with family

12 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Oct 2024

10/10 Excellent

Damaris

Travelled with family and small children

9 Nov 2024

Liked: Cleanliness, amenities, property conditions & facilities

Ms Nelly in the family pool area was wonderful. She made sure we had all we needed while hanging out at the cabana. Also Ms. Cynthia in the kids club was awesome. Took great care of our daughter while we hung out at the adult pool for an hour.

Stayed 3 nights in Nov 2024