Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

VIP Access

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Where to?

Dates

July 2025

August 2025

Enjoy ocean views from the beachside restaurant's outdoor seating area, featuring a bar and lounge chairs.

Relax by the pool surrounded by lush palm trees and a modern building.

Relax on the balcony with a serene ocean view, featuring wicker chairs and a glass barrier.

Experience the vibrant urban atmosphere of our central courtyard, surrounded by buildings with multiple levels and balconies.

Enjoy a meal or relax in the dining area with a view of the outdoor seating space through large windows.

Overview
Rooms
Location
Policies

Popular amenities

Bar
Breakfast included
Room service

Explore the area

Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Mujeres Beach
‪11 min drive‬
Isla Mujeres Ferry Terminal
‪56 min drive‬
North Beach
‪57 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

Very good

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom Swim Out

114 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Junior Suite Swim Out

Wonderful

54 sq m
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom

Wonderful

114 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

STAR Class Junior Suite

Very good

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Ocean View

Good

54 sq m
Ocean view
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Entourage Suite

64 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Directors Suite Two Bedroom

Very good

168 sq m
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

STAR Class Producers Two Bedrooms Suite

Exceptional

335 sq m
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Swim Out

Good

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Entourage Suite

Good

64 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Directors Suite One Bedroom

Good

114 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

STAR Class Producers Two Bedroom Suite Swim Out

335 sq m
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite Two Bedroom

168 sq m
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Three Bedroom Suite

389 sq m
Sleeps 12
2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Junior Suite Ocean View

Good

54 sq m
Ocean view
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Family-friendly beachfront location with 4 outdoor pools

Spend the day catching some rays at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort's private white sand beach, relaxing by one of the property's 4 outdoor swimming pools, or pampering yourself at the full-service spa.

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Our customers tell us they can't get enough of the helpful staff at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. During your stay, you'll be close to North Beach. Features include free breakfast and free WiFi in public areas, plus 4 outdoor pools.

Free buffet breakfast served daily
Free WiFi
Enjoy international cuisine while dining at So Cal Gourmet Emporium
Take a swim in the 4 outdoor pools
Treat yourself to Thai massages, facials, or manicures and pedicures at the spa
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a private beach, a gym, and fitness classes
8 minutes by car from Playa Mujeres Golf Club and 10 minutes from Punta Sam Ferry Terminal

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

This 4-star Costa Mujeres property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.

La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

East Sushi & Teppanyaki
Gusto Italian Trattoria
La Cocina Mexican Cuisine
So Cal Gourmet Emporium
Sunset Strip Steakhouse

Things to do

4 outdoor pools
Children's pool
Designer stores
Fitness classes
Free children's club
Full-service spa
Health club
Pilates classes
Playground
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Grocery/convenience store
Playground
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre

Outdoors

Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Sports massages
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Built in 2019
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 1 year old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 33.94 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 7:00 AM to 8:00 PM.
One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel

Planet Hollywood Beach Resort Cancun

Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

7.6

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

FEISAL

26 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Apr 2025

10/10 Excellent

Danielle Jo

25 Apr 2025

Stayed 5 nights in Apr 2025

10/10 Excellent

Roxzanne

Travelled with group

23 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

loved this hotel!! 10/10 would definitely come back, great customer service, as well friendly staff, amazing beach views! great dinning restaurants, as well as the buffet options

10/10 Excellent

Bakhodirbek

22 Apr 2025

Stayed 9 nights in Apr 2025

6/10 Okay

Divya

Travelled with family

22 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Indian restaurant needs to be liteeally gone. Its very much misrepresenting India. And No vegan options much

Stayed 3 nights in Apr 2025

10/10 Excellent

Ata

Travelled with family and small children

21 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoyed this resort with my family. There were so many things for kids to do and everyday was truly joyful. staff were kind, attentive and wonderful. We were assigned an Expedia agent at the check in who greeted us and helped us with all the dinner reservations, room service requests and additional questions. Shout out to Luis, Alma and Gael. overall, great experience and we would love to come back.

6/10 Okay

Ronald

Travelled with family and small children

20 Apr 2025

Liked: Staff & service

The property seems just too large. Long walks to things, limited food options for “regular” guests for lunch and anytime snacking it seemed like, was a battle at 5am between everyone trying to put their stuff out and claim a pool or good beach chair spot, lots of staff walking around but only 1 bar tender working in the high population bars, food was decent but too much of the same thing day after day in the buffet

Stayed 7 nights in Apr 2025

10/10 Excellent

Rod

19 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

There’s a lot to do here!

Stayed 1 night in Apr 2025

10/10 Excellent

WOO JOO

19 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

8/10 Good

Brian

Travelled with family

19 Apr 2025

Liked: Cleanliness, amenities

Stayed 5 nights in Apr 2025

8/10 Good

Wayne

Travelled with family

16 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

Don't listen to those who say the resort is too big. It's the perfect size with everything of importance located at the main lobby. All restaurants, activities, night club, etc. are at the main lobby. We stayed in building 30 and it was fantastic! Partial beach view with a wonderful panoramic view of the entire property! The buffet was decent, not great. The beach restaurant breakfast buffet was wonderful, and their lunch options fantastic! Room service DISGUSTING! Undercooked terrible pizza with soggy chips, chicken burger made from cheap chicken fingers, etc. I asked a few times for the pizza to be very well done, and it would always come the same. Undercooked and doughy. Brazilian great, steak great, Italian good with great wood fire pizza, Fuel awesome and Guys burgers was good. Beer was cold, beach was beautiful and the weather was sunny and hot so I ain't complaining. Just critiquing! Shout out to Alma in guest services, the bartenders at the club and the older gentleman bartender at the beach bar. Yeah, his attitude was hit or miss but I had no issues and he makes THE BEST OJO ROJO IN MEXICO! Try it, you will not be disappointed! Wish I could remember his name! Maybe Miguel? Oh as for the chair situation, it is no different than any other resort. If you want chairs by the pool, GET YOUR ASS UP EARLY! 6AM works so 1 Star review because your lazy?? You have an hour for me, then I start grabbing towels and taking over ;) Just wake up and enjoy the sunrise!

Stayed 6 nights in Apr 2025

10/10 Excellent

Amy

12 Apr 2025

Stayed 7 nights in Apr 2025

6/10 Okay

Tara

12 Apr 2025

Stayed 4 nights in Apr 2025

4/10 Poor

Taylor

Travelled with family, Travelled with family and small children, Travelled with group

11 Apr 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

the service was subpar from start to finish. I couldn't imagine coming back to this resort. the rooms weren't cleaned the entire week we were there. they would stop by and make the bed and that was about it. room service was "temporarily unavailable" majority of our trip. I found that sliding workers $20 bills was the only way to get a reservation at any restaurant. cabanas were rented out for weeks so families were expected to sit out in the blazing sun with their young kids. i could keep on going but nothing will change at this 1-star resort.

Stayed 6 nights in Apr 2025

10/10 Excellent

Misty

Travelled with family

6 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family Resort

We had a great family spring break stay. We had a star class swim up room that we loved. Our butler was Oscar and he was absolutely amazing! We were celebrating our daughter’s 16th birthday and Oscar went above and beyond with extras. We hung out at star class pool daily and Jody was our server. She did amazing, always had a fresh drink in our hand. We loved the Beach, lazy river and much more. Definitely upgrade to star class.

Stayed 6 nights in Mar 2025

10/10 Excellent

Kelly Ann

5 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

4/10 Poor

Daniel D

4 Apr 2025

Stayed 7 nights in Mar 2025

8/10 Good

Shay

4 Apr 2025

Stayed 5 nights in Mar 2025

10/10 Excellent

Josh, GILBERT

Travelled with family

3 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had Great time with this resort! Kids loved all the activities!

Stayed 1 night in Mar 2025

8/10 Good

Michon

2 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall we had a great experience at the resort! The beach was amazing. I can't say enough good things about the kindness of the staff. Areas of improvement would be the amount of pool chairs. I was not able to find a chair once to use at 9 am. The beach was a little easier to find a chair. It was also difficult making dinner reservations that weren't at 9 pm. The food was good but the drinks were a little watered down.

Stayed 6 nights in Mar 2025

10/10 Excellent

Pavel

1 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2025

6/10 Okay

Raven

31 Mar 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Initially I loved it but after being here a few days there were so many things that were wrong. The bars outside close too early, the food is mediocre, the alcohol is bottom shelf unless you pay for star class. The room needed to be painted. The tv was barely working and they need smart tv’s. But the staff was amazing and they made sure the experience was great. More cabana chairs. Swim up bars should close at sundown or later. Put lights around the pool. Play music that came out in 2024.

Stayed 3 nights in Mar 2025

8/10 Good

Bryan

Travelled with family

30 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

About as expected. Has all the amenities and friendly, welcoming staff. Food is much better in the restaurants than the buffet and reservations are difficult to come by. Luckily, our booking through Expedia gave us a concierge at the resort named Luis who was a fantastic help and made our trip so much better by helping with booking restaurants and checking in with us throughout our stay. Thanks Luis!

Stayed 7 nights in Mar 2025

10/10 Excellent

Ashleigh Saucier

30 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

My family of four (14y/o and 12y/o) had a nice vacation! Expedia benefits give you Concierge service. Our concierge, Itai, was extremely helpful. He gave us a property and room tour at check-in, helped us get the dinner reservations we wanted, and quickly took care of any in-room requests that we had. The resort is beautiful and well maintained. Staff was friendly and helpful. The Tepanyaki was our favorite restaurant, and the other food was good as well.

Stayed 5 nights in Mar 2025

10/10 Excellent

Scott

Travelled with family

29 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a great family vacation at PH. Had all the usual things form an all inclusive but staff were very good, entertainment/activities and ammentites were solid for what you pay. We upgraded to the stars package and having our concierge service with Andy and Dorian was hugely worth it. Booked all our dinners, went out of their way to make sure everything went well and followed up. Very proactive and very friendly and very accommodating. Not sure if it was because of the starz but all staff seemed very wanting to help and proactively asking if anything can do. Highly recommend for a new quick family vacation.

Stayed 7 nights in Mar 2025