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Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

4.0 star property
VIP Access

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Photo gallery for Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

An indoor swimming pool with a unique rock-like ceiling and a bar area.
Property video
A beachside restaurant with outdoor seating, a bar, and a view of the ocean.
An aerial view of a resort with multiple buildings, a central pool area, and a beach.
A hotel room with a large bed, a TV, a desk, and a view of the ocean.

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Free Wi-Fi

Explore the area

View in a map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for STAR Class Producers Three Bedroom Suite

A hotel room with a large bed, a TV, a desk, and a view of the ocean.

STAR Class Producers Three Bedroom Suite

  • Garden view
  • 389 sq m
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for STAR Class Directors Suite Two Bedroom

A modern hotel room with a large bed, a TV, a desk, and a balcony with a view of the city.

STAR Class Directors Suite Two Bedroom

  • Garden view
  • 168 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

A modern pool area with lounge chairs and a canopy.

STAR Class Producers Two Bedroom Suite Swim Out

  • 335 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Directors Suite Two Bedroom

A modern hotel room with a large bed, a TV, a desk, and a balcony with a view of the city.

Directors Suite Two Bedroom

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 168 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for STAR Class Entourage Suite

A modern hotel room with a large bed, a flat-screen TV mounted on the wall, a ceiling fan, and a decorative wall piece.

STAR Class Entourage Suite

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for STAR Class Junior Suite Ocean View

A hotel room with a large bed, a TV mounted on the wall, a desk with a chair, and a balcony with a view of the sea.

STAR Class Junior Suite Ocean View

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for STAR Class Junior Suite

A modern hotel room with a large bed, a sofa, a small table, and a ceiling fan.

STAR Class Junior Suite

8.6 out of 10
Excellent
(12 reviews)
  • Garden view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for STAR Class Directors Suite One Bedroom

A modern hotel room with a large bed, a TV, a desk, and a balcony with a view of the city.

STAR Class Directors Suite One Bedroom

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Swim Out

A modern pool area with two lounge chairs and a covered seating area, surrounded by a wooden fence and a glass balustrade.

Junior Suite Swim Out

9.0 out of 10
Wonderful
(26 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for STAR Class Directors Suite One Bedroom Swim Out

A modern pool area with lounge chairs and a canopy.

STAR Class Directors Suite One Bedroom Swim Out

  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

A hotel room with a bed, two pillows, a headboard, and a couch with a pillow.

Junior Suite

8.0 out of 10
Very good
(75 reviews)
  • Garden view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Directors Suite One Bedroom

A modern hotel room with a large bed, a TV, a desk, and a balcony with a view of the city.

Directors Suite One Bedroom

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Entourage Suite

A modern hotel room with a large bed, a flat-screen TV mounted on the wall, a ceiling fan, and a decorative wall piece.

Entourage Suite

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for STAR Class Junior Suite Swim Out

A poolside area with two lounge chairs, a small pool, and a view of a resort building.

STAR Class Junior Suite Swim Out

7.0 out of 10
Good
(11 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for STAR Class Producers Two Bedrooms Suite

A hotel room with a large bed, a TV, a desk, and a view of the ocean.

STAR Class Producers Two Bedrooms Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 335 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View

A room with a large bed, a sofa, a small table, and a balcony with a view of the beach and ocean.

Junior Suite Ocean View

8.0 out of 10
Very good
(14 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Spend the day catching some rays at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort's private white sand beach, relaxing by one of the property's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.
Our customers tell us they can't get enough of the helpful staff at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort. During your stay, you'll be close to North Beach. Features include free breakfast and free WiFi in public areas, plus 4 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at So Cal Gourmet Emporium
  • Take a swim in the 4 outdoor pools
  • Treat yourself to massages, facials, or manicures and pedicures at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, a gym, and yoga classes
  • 8 minutes by car from Playa Mujeres Golf Club and 10 minutes from Punta Sam Ferry Terminal
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

This 4-star Costa Mujeres property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Built in 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 486 out of 1007 reviews
Rating 8 - Good. 214 out of 1007 reviews
Rating 6 - Okay. 144 out of 1007 reviews
Rating 4 - Poor. 71 out of 1007 reviews
Rating 2 - Terrible. 92 out of 1007 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice family friendly resort. Hospitality was great .
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Doorjodhan

The room and all the amenities were great
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, helpful staff.
Verified

8/10 Good

Jill C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly!
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Sean

Liked: Cleanliness
Ideal for families
Stayed 12 nights in Mar 2026
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed this resort. Our suite was nice and because it was family friendly my son also enjoyed this place.
Stayed 4 nights in Feb 2026
Verified

4/10 Poor

Hary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No options for food beside the pool and beach. Entertainment is good Food is dining restaurants is very ok
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, place, beautiful beach and friendly staff. Our Expedia concierges were very friendly and helpful!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
swim up was an excellent addition to our family vacation. Kids area was enjoyed by all
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and staff were great. I had a beautiful ocean ciew
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

jeffery

Liked: Cleanliness, amenities, property conditions & facilities
Amenities, layout , my Expedia staff where awesome!!
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Irene

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff Clean rooms Many food options
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice gym
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely book through Expedia. Their on site reps (Dana and David) were key to the success of our trip. They were attentive, checking in everyday. They booked us restaurants in advance and asked us for anything we needed.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view, clean room. Family friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

John T

Good food.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Samantha Bernice

We just returned from a weeks’ long stay at Planet Hollywood and we loved every minute of it.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice,
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
They stay was amazing the staff super friendly and commanding Dana and David was super helpful, nice, friendly, and fast with everything we ask for they made our stay comfortable and easy.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Carolyn A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would def stay here again. Great staff/service, clean pools and rooms. Booking through Expedia gets you a private concierge that helps book dinner reservations and whatever else you need. Need more chairs and umbrellas by the pools.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Ana Cristina Gamez

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, we enjoyed a lot our vacations. The food, the services, the people but especially the Expedia ambassadors were amazing.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time here in March '26! The staff were all very friendly and helpful. We especially appreciated the exceptional service from the Expedia reps, Dana and David. They checked in with us every day to make sure we had everything we needed!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Janel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great family vacation at Planet Hollywood in Cancun. The resort was a lot of fun & we enjoyed the lazy river, fast drivers & family pool activities. The Italian, steakhouse & Teppanyaki restaurants were very good. The tours we booked (Isla Mujeres & deep sea fishing) were excellent & we had no issues other than a bit of seasickness. Our Expedia ambassadors (David & Dana) were top quality & so helpful. Highly recommend. Thanks for the great trip in the sun!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
All the above as well as great service and friendly staff.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities
A Good family Resort !
Stayed 1 night in Nov 2025

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