Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

Nightclub
Preferred Club Ocean Front Bridal Suite
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Lobby
Outdoor wedding area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

View in a map
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Beach
    ‪3 min walk‬
  • Place, Ojo de Agua Beach
    ‪6 min drive‬
  • Place, Puerto Morelos Town Square
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Premium Deluxe Tropical View Double

8.8 out of 10
Excellent
(23 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe with Plunge Pool Double Beds

8.6 out of 10
Excellent
(14 reviews)
  • 66 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean View Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club with Plunge Pool Double Beds

7.4 out of 10
Good
(3 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe Ocean View Double Beds

8.8 out of 10
Excellent
(25 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean Front Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 112 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Ocean Front Honeymoon Suite

8.0 out of 10
Very good
(3 reviews)
  • 63 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Ocean View & Pool Front Double Beds

9.2 out of 10
Wonderful
(7 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean View & Pool Front King Bed

  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite Premium

  • 83 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Family Suite, Connecting Rooms (Preferred Club)

10.0 out of 10
Exceptional
(1 review)
  • 83 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Preferred Club Ocean Front Governor Suite

  • 146 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Ocean Front Presidential Suite

  • 268 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Premium Deluxe King

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 3
  • 1 King Bed

Premium Deluxe Double

9.0 out of 10
Wonderful
(20 reviews)
  • Sleeps 4
  • 2 Double Beds

Preferred Club Tropical View King

  • Sleeps 3
  • 1 King Bed

Preferred Club Tropical View Double

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean Front Bridal Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Deluxe Tropical King

9.6 out of 10
Exceptional
(19 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

Premium Deluxe with Plunge Pool King Bed

9.2 out of 10
Wonderful
(17 reviews)
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

Premium Deluxe Ocean View King Bed

9.8 out of 10
Exceptional
(20 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club with Plunge Pool King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Ocean View King Bed

8.8 out of 10
Excellent
(8 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

All-inclusive property with 9 restaurants and 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Dreams Riviera Cancun Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.
Dreams Riviera Cancun Resort & Spa - All Inclusive offers 486 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. 37-inch plasma televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include free minibar items and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Dreams Riviera Cancun Resort & Spa - All Inclusive's great beach location. During your stay, you're just a quick walk from Puerto Morelos Beach. Features include free WiFi in public areas, free valet parking, and a free manager's reception.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy French cuisine at Bordeaux, one of the property's 9 restaurants and 6 bars/lounges
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Indulge with body wraps, body scrubs, or manicures and pedicures at Dreams Spa by Pevonia
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the pool and the clean accommodations
  • Just a 4-minute walk from Puerto Morelos Beach and 6 minutes by car from Puerto Morelos Town Square
Dreams Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Dreams Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

The property hosts a free manager's reception daily.
Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Oceana - This seafood restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare. Open daily.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 beach bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Himitsu
  • Oceana
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorised watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (8,342 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive

Reviews

Dreams Riviera Cancun Resort & Spa - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 808 out of 1389 reviews
Rating 8 - Good. 299 out of 1389 reviews
Rating 6 - Okay. 163 out of 1389 reviews
Rating 4 - Poor. 52 out of 1389 reviews
Rating 2 - Terrible. 67 out of 1389 reviews

Reviews

8/10 Good

Vito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- Service, service, service! Every body is always pleasant. The pools are all very nice. You don't have to walk so far like some other resorts we've stayed at. Drinks selection was solid. Entertainment was very good each night. Cons- Food. This was my biggest disappointment of this resort. Buffet was ok and room service was pretty good. The hard sell when you check in to do a "free bfast presentation" at their sister property was a bit annoying as well. The guy wasted about 20 minutes of our time trying to convince us to go.
Stayed 5 nights in Aug 2025

10/10 Excellent

mariecar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Iris Janet

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, had a wonderful time with out a doubt everything was great
Stayed 6 nights in Jul 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed at Dreams Riviera in July. We loved everything about the resort other than the ocean (due to seaweed) which we know is no fault of theirs. The VIP area on beach was very nice with plenty of chairs and the staff was frequently taking your drink order. All of the specialty restaurants that we ate at were very good. The buffet was just ok. Room was very nice with great AC. Housekeeping was fabulous and kept mini bar stocked with water (bottles) when low. Loved the coffee shop and VIP lounge. Excellent top shelf drinks and snacks throughout the day. The only show we saw was the Pop show. It was good but very warm inside the theater. We attempted to go to the “dance club” at Desire’s later in the evening, but when we walked in the volume of the music was so loud, you could not stay in there for more than a minute. Overall, we were very pleased with our stay at Dreams Riviera and would return in the future 😊
View from room 1418 balcony
Lobby
Chocolate martinis from lobby bar.
Appetizer from El Patio
Stayed 3 nights in Jul 2025

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

2/10 Terrible

Joshua

Stayed 8 nights in Jul 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

6/10 Okay

Mamta Vipin, norwich

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff but room was outdated and had a constant sewer smell. We stayed beachfront and the smell from the seaweed was off putting. Food was ok , not much variety. Drinks were artificial tasting with artificial fruit flavor instead of real fruit. Buffets were not restocked in a timely manner. Staff were friendly but I wouldn’t place this resort at anything more than 3 stars.
Stayed 4 nights in Jul 2025

8/10 Good

Yamile Romero

Stayed 3 nights in Jul 2025

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Jul 2025

10/10 Excellent

Areta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

2/10 Terrible

Sonia

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Wet floors
Stayed 3 nights in Jul 2025

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Boutique type of resort. Very clean and calm.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mikita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Syreeta

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was better when I stayed 10 years ago. Changed a great deal. I will not visit again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Keila Anira

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
All good was soooo good
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
We had black mold on our ceiling above the bed where the Air Conditioner blew out from the vents. The balcony jacuzzi was leaking / not properly functional majority of the stay which caused my partner to slip , fall and resulting into serious elbow injury. The staff was amazing, food was amazing besides the room issues. We were never transferred to a new room without the black mold, but other than that the experience was great!
Stayed 4 nights in Jul 2025

10/10 Excellent

Jovana

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend, one of the best resorts we’ve been to. The staff was great food was great! Rooms get cleaned 2 times a day and restocked. We had the best experience we loved the staff specially Alex by the pool and Vicente!
Stayed 3 nights in Jul 2025

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buffet was not up to par, except breakfast. Mexican diner was ok. the burgers were awful. The transportation was great. The worst thing for me cause I have leg problem was all the steps. but if your young it won't be a problem. All I can say is the staff was so welcoming.
Stayed 3 nights in Jul 2025

6/10 Okay

Thashnee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I loved so many things about our stay here - the staff, the food, the entertainment. Unfortunately, it was EXTREMELY noisy all night. From guests pathing until 4am in the hallways, to staff coming through the halls at 2am and throwing cutlery in to a metal bin. It was AWFUL. We complained to the check in desk (twice!) and they were pretty indifferent, so sad because the rest of staff were so amazing. We loved so many things, but if you’re paying for accommodation and that does not allow you to actually sleep, then I think that is pretty fundamental.
Stayed 4 nights in Jul 2025

8/10 Good

Montavious

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice.
Stayed 6 nights in Jul 2025

2/10 Terrible

Judy

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I completely regret booking this hotel. DO NOT be fooled by the Dreams name or Hyatt Brand.This was a low budget money hungry hotel.Terrible check in process who wanted to charge us adult fees for our child.I fought it, turns out after wasting almost 3 hours they were wrong.Second, we followed a restaurant dress code except my husband had shorts with his button down shirt instead of long pants.The lady tells us the restaurant requires men to have long pants.I said oh ok.As we turn to leave she says “but if you’re willing to buy a bottle of wine for $150 USD we can let you in shorts and all”.I was so disgusted I just walked out. Also,we purchased a tumbler for $20.We didn’t have our card on hand so we charged it to the room.When it was time to check out we get told “you have a final bill of $220”.I shouldn’t have been surprised but the check out experience was even worse. He says that it seems we rented a pool cabana. We were furious.We said “No, we only charged the cup”. That’s all. After being on the phone forever trying to straighten out the situation and even almost missing our shuttle he tried to say,”Ok, you’re all set. You just have to pay us the $20USD” So bells go off in my head.It can’t be that simple because I want to know where that extra $200 came from and how after so long it’s just gone with no explanation! He says “oh my partner must have added an extra 0”.There was no extra zero in $220 but my shuttle was there and I just wanted out of this shady place!
Stayed 5 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

4/10 Poor

Karina

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The check in expireance was totally terrible
Stayed 5 nights in Jul 2025