Palmar Beach Resort and Spa Riviera Maya All-Inclusive

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Where to?

Dates

June 2025

July 2025

On the beach, free beach cabanas, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Hot tub
Room service
All-inclusive

Explore the area

Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580

Petempich Bay
‪6 min drive‬
Puerto Morelos Beach
‪9 min drive‬
Puerto Morelos Town Square
‪12 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪28 min drive‬

Room options

Premium Suite

58 sq m
Sleeps 4
1 King Bed

Honeymoon Suite, Oceanfront

Ocean view
58 sq m
Sleeps 2
1 King Bed

Luxury Suite (Walkout)

59 sq m
Sleeps 4
1 King Bed

Family Suite, Ocean View

Ocean view
58 sq m
Sleeps 5
1 Queen Bed and 2 Double Sofa Beds

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View

Ocean view
48 sq m
Sleeps 4
1 King Bed

Junior Suite

50 sq m
Sleeps 2
1 King Bed

Premium Suite (Swim Up)

50 sq m
Sleeps 4
1 King Bed

Luxury Suite, Ocean View (Connecting)

Ocean view
116 sq m
Sleeps 6
1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

Family Suite

58 sq m
Sleeps 5
2 Double Sofa Beds and 1 Queen Bed

Junior Suite (Swim Up)

48 sq m
Sleeps 2
1 King Bed

Luxury Suite

59 sq m
Sleeps 4
1 King Bed

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About this property

Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Luxury property on the beach, with 6 outdoor pools

Catch some rays at the beach or spend the day relaxing at Palmar Beach Resort and Spa Riviera Maya All-Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.

Palmar Beach Resort and Spa Riviera Maya All-Inclusive offers 435 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor tennis courts and a 24-hour health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Our customers tell us they can't get enough of the pool at Palmar Beach Resort and Spa Riviera Maya All-Inclusive. During your stay, you're just a quick walk from Petempich Bay. You'll find features like free WiFi in public areas and free self parking, plus 6 outdoor pools.

Free WiFi
Free self parking
Enjoy international cuisine at SPOON, one of the property's 6 restaurants and 6 bars/lounges
Splash around at the waterslide or swim in the 6 outdoor pools
Treat yourself to facials, body treatments, or deep-tissue massages at the spa
Services include babysitting, a free kid's club, and dry cleaning/laundry
Onsite recreation includes 2 outdoor tennis courts, a 24-hour gym, and a steam room
Guests have great things to say about the pool and the helpful staff
9 minutes by car from Puerto Morelos Beach and 15 minutes from Puerto Morelos Town Square
Shopping center and local-area shuttle service available for a fee

Palmar Beach Resort and Spa Riviera Maya All-Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Palmar Beach Resort and Spa Riviera Maya All-Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

SPOON - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

TAPAZ - This family restaurant specializes in international cuisine and serves dinner only. Open daily.

SIENA - This restaurant specializes in Italian cuisine and serves dinner only.

LE CHIQUE - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

ZAVAZ - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Area shuttle (surcharge)
Shopping centre shuttle (surcharge)
Free self parking on site

Food and drink

3 poolside bars
3 swim-up bars
6 bars/lounges
6 restaurants
Couples/private dining

Restaurants on site

LE CHIQUE
SIENA
SPOON
TAPAZ
ZAVAZ

Things to do

2 outdoor tennis courts
24-hour health club
6 outdoor pools
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Hot tub
Kayaking
Playground
Sauna
Shopping
Snorkelling
Steam room
TV in common areas
Waterslide

Family friendly

6 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Children's pool
Free children's club
Free supervised activities for children
Laundry facilities
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
Garden
In a national park
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

13 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

No lift

4 buildings
4 floors
Banquet hall
Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Towels provided

Entertainment

50-inch flat-screen TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Front desk staff will greet guests on arrival at the property.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive

Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos

Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos

Azul Sensatori Karisma Puerto Morelos

Hotel Azul Sensatori

Sensatori Azul Hotel

Azul Beach Sensatori Mexico Karisma Puerto Morelos

Azul Beach Resort Sensatori Mexico Karisma

Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive

Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma

Azul Beach Riviera Cancun Gourmet Karisma All Inclusive

Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma

Azul Beach Riviera Cancun Gourmet All Inclusive Karisma

Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc

Azul Sensatori Hotel By Karisma All Inclusive

Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive

Azul Beach Resort Sensatori Mexico by Karisma

Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc

Azul Sensatori Hotel By Karisma All Inclusive

Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive

Azul Beach Resort Sensatori Mexico by Karisma

Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc

Azul Sensatori Hotel By Karisma All Inclusive

Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive

Azul Beach Resort Sensatori Mexico by Karisma

Palmar Beach Resort and Spa Riviera Maya All-Inclusive Reviews

7.4

Good

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Véronique

Travelled with family

10 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was well maintained and staff were mostly all really friendly and professional. The atmosphere was great and we never felt like the hotel was jammed. The food was amazing and the pop-up stands for lunch was great. Even the buffet for breakfast and lunch was great. But some guests were there to party and they kept me and my two kids up a few nights. Maybe ensuring that adults are not in a room next to someone with kids could be helpful. The expeditions offered at the hotel are way too expensive. Expediation offered them and they were affordable. The guy offering Kayak time is not telling you at first that you need to pay and then he refused our money in front of everyone. If you choose this hotel, plan for a shuttle to and from the airport. It is not provided in the package nor mentioned.

Stayed 5 nights in Mar 2025

8/10 Good

Kent

Travelled with family

6 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful time at the Palmar Beach resort, formally named the Azul Beach Resort. The food was the best part, with 5 or 6 dining options. We had some amazing meals and amazing service. The name a few people that helped us at the restaurants and around the hotel: Javier, Mateo from the main dinning room, can't remember the name. Jesus, Angel from Al Forno the pizza and service was amazing and enjoyed eating and talking with them everyday! Mannanuel, Cruz and a taller guy helped us and 2 different locations for dinner and were absolutely amazing team. Really grateful for them all. We spilt drinks each night, had to reorder do to kids not likely they food choices and we got no issues or push back, just quick happy service. Thank you guys!! Around the hotel we had Emir and Bettyna help us most and really made us feel taken care of. The house keeping was good. No complaint on their work, our only issue was they didn't come at the same time each day, so we never knew when to expect. The service staff spoke very little english which made it hard to communicate any requests, like more towels or water. Lastly we needed an extra bed for our room and had to ask 10 times over 8 hours (through the main desk, operator on the room, bell boy, and a housekeeper). at 9 pm I went up to the front desk crying I was so tired before we finally got our 5th bed for 5 people. So that sucked. But it was all uphill from that moment. Great time overall. Safe, quiet, clean and fun!

Stayed 6 nights in Feb 2025

8/10 Good

Larry gene

Travelled with partner

3 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was really nice. Everything was clean food was good. We had no problem waking up and getting chairs right by the pool. Place was pretty empty but nice and quiet . Just was hoping for some adult intertainnment (bands/music for the evening.

Stayed 9 nights in Feb 2025

10/10 Excellent

Tammy

Travelled with partner, Travelled with group

27 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Many dining options, and many pools and activities to do.

Stayed 6 nights in Feb 2025

8/10 Good

Erik

12 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The staff is very friendly and attentive. The food quality is very good.

Stayed 4 nights in Feb 2025

10/10 Excellent

Jill, Bucksport

8 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We especially loved the waiters in the Spanish restaurant Cruz, Santiago, Angel made us feel spoiled! The pool bars were wonderful and the rooms were big!

Stayed 7 nights in Feb 2025

8/10 Good

Kelly

6 Feb 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 7 nights in Oct 2024

6/10 Okay

Bruce

Travelled with family and small children

27 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Food in buffet was great. If your were not at an a la carte first wave between 5:30-6:00 you are waiting an hour and half plus to get a table. Also they have a restaurant at the beachside of the resort which serves fresh pizza, it is the best part. Rooms were always cleaned This place is Definitely meant for families. No partying going on

Stayed 7 nights in Dec 2024

6/10 Okay

Giovanni

21 Jan 2025

Liked: Staff & service

Small No hot water Service was very good

Stayed 6 nights in Jan 2025

8/10 Good

Ofelia

Travelled with family and small children

16 Jan 2025

Liked: Cleanliness, staff & service, amenities

All the staff was great, very attentive and respectful, and always greeted with a smile. Dealing with no hot water for the first half of our trip was frustrating especially coming from the airport and wanting to have a nice warm bath. We traveled with a one year old and she also had to shower with very cold water which she cried about. Other than that, everything else was great.

Stayed 8 nights in Jan 2025

6/10 Okay

marcel

Travelled with group

14 Jan 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

This property recently changed ownership so they are still getting it up and running. We had the option of 2 restaurants each night to choose from. The food was excellent, and some of the best food I've had in Mexico. My biggest complaint is the lack of hot water. 10 of us went on this trip together (3 families), and none of the rooms that any of us occupied had hot water. This meant only cold showers for our whole vacation. In addition, the pool water was actually very cold as well (probably more related to the time of year we visited; most days were in the low to mid 80's. The room was nicely equipped with a large jacuzzi tub near the balcony, but again, it only had cold water so was essentially unusable. The facility itself was quite quiet and there were few other guests which we actually really enjoyed. It meant poolside service was pretty fast and no wait times to get into any restaurants. Waiting time for food in restaurants was pretty variable. The seafood restaurant had excellent food but expect to spend about 3 hours going out for dinner. We had waits of sometimes 90 minutes to receive or dinner items. However, when the food did arrive, it was always excellent. The service at the other restaurants was faster than the seafood restaurant but still on the slower side. All in all, despite no hot water in any of the rooms, we did enjoy our vacation. I think once they finish renovations and complete the closed coffee shop/restaurants this will be a great resort.

Stayed 5 nights in Jan 2025

6/10 Okay

Jennifer

7 Jan 2025

Liked: Cleanliness, staff & service

Stayed 7 nights in Dec 2024

8/10 Good

Jacqueline, west sacramento

23 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Dec 2024

8/10 Good

Verified traveller

Business traveller

18 Dec 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 8 nights in Oct 2024

2/10 Terrible

Dayanne Oliva

13 Dec 2024

Liked: Staff & service

Disliked: Property conditions & facilities

No me gusto nada solo el servisio de los translators el hotel estaba bacon y sin cerbicios la carta de los cuatro restaurants que Brian uno casa dia era la misma todos los Dias sin contact que cambiaron de compania y haste el hombre del hotel y no tinier on la desencia de informations

Stayed 6 nights in Dec 2024

4/10 Poor

Tatiana

Travelled with family

9 Dec 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness, amenities

Cuando llegue a el hotel. Su nombre había cambiado y ya no era un hotel 4 diamante. No había buffet. Solo había un solo restaurant y el menú desayuno y almuerzo era el mismo todos los días. Solo un día hubo show. En la semana no hubo ninguna recreación ni de día ni de noche. Ni música. Total aburrimiento. Me siento estafada. Mis peores vacaciones. Solo puedo decir que los trabajadores que nos atendieron en el restaurant nos trataron super bien. Hicieron todo su esfuerzo porque el cumpleaños de mi esposo fuera agradable. Espero una compensación para mí

Stayed 6 nights in Dec 2024

6/10 Okay

Kristy Ann

Travelled with partner, Travelled with group

9 Dec 2024

Liked: Staff & service

The restaurants are not open regularly, the Mexican food is the worst I've had, and there are strong sewage smells outside the buffet and at other locations. The pool outside of my room was often filthy, and we did not go in. I booked and paid for 10 rooms, but I personally received a room that reeked of paint and chemicals and never had hot water. While we had a good time, it was despite rather than becuase of the resort.

Stayed 8 nights in Oct 2024

10/10 Excellent

JOCELYN

4 Dec 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Nov 2024

10/10 Excellent

Amy

Travelled with family, Travelled with group

4 Dec 2024

Liked: Cleanliness, amenities

Excellent service, food and very clean!! Will return!

Stayed 5 nights in Nov 2024

6/10 Okay

Craig

3 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Sep 2024

10/10 Excellent

Ananda Ravi

2 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I believe the new management - Taffer

Stayed 4 nights in Nov 2024

10/10 Excellent

Adele

Travelled with partner, Travelled with group

20 Nov 2024

Liked: Cleanliness, staff & service, amenities

Property was lovely will visit again.

Stayed 5 nights in Aug 2024

2/10 Terrible

Carlos, Bakersfield

11 Nov 2024

Stayed 4 nights in Oct 2024

10/10 Excellent

Philip

11 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was nice. Right by the ocean. Room was great. Several restaurants within resort. The only downside is getting to the resort since some of the roads are flooded near it. However, vehicles still drive through.

Stayed 4 nights in Oct 2024

6/10 Okay

Aulani

10 Nov 2024

Stayed 3 nights in Oct 2024

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Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Choose dates to view prices

Photo gallery for Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Premium Suite

Premium Suite

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront

View all photos for Luxury Suite (Walkout)

Luxury Suite (Walkout)

View all photos for Family Suite, Ocean View

Family Suite, Ocean View

View all photos for Luxury Suite, Ocean View

Luxury Suite, Ocean View

View all photos for Junior Suite

Junior Suite

View all photos for Premium Suite (Swim Up)

Premium Suite (Swim Up)

View all photos for Luxury Suite, Ocean View (Connecting)

Luxury Suite, Ocean View (Connecting)

View all photos for Family Suite

Family Suite

View all photos for Junior Suite (Swim Up)

Junior Suite (Swim Up)

View all photos for Luxury Suite

Luxury Suite

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Palmar Beach Resort and Spa Riviera Maya - All Inclusive

About this property

Palmar Beach Resort and Spa Riviera Maya All-Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Palmar Beach Resort and Spa Riviera Maya All-Inclusive Reviews

Reviews

Good